Hodnocení – Casitas Del Rio Riverfront Nature Lodge

We put a lot of love, hard work, money, and pride into providing an extremely clean villa, with lots of luxuries, and at a very fair price. The majority of guests we get align with our positive attitude and ethics and we are very grateful for this. Thank you for taking the time to express your concerns here. We understand that everyone puts a different price on what they consider "value" But in this case, this review is not at all accurate. Jiri did not want to pay until the morning of his departure. At that point, he complained about Costa Rica and how expensive the country was and in general was ranting about things that had nothing to do with our property. We really wanted him to leave with a happy feeling as this is so important to us. In the end, we gave him a substantial discount and he wound up paying a fraction of the normal fair price. He showed up an hour late for breakfast. This was disrespectful. We were not able to substantiate any claims of animals in the villa, but he did leave the kitchen full of messy food and spilled food from cooking and did not bother cleaning up properly. He was using the air conditioner with the door open and this combined with leaving a food mess does invite animals from the rainforest into the house. We do have guidelines in our digital guidebook requesting people to be more careful with cleaning up. He took advantage of our kindness to get a discount. We encourage others to concentrate on the abundant positive reviews to get an accurate understanding of our beautiful villas.

We put a lot of love, hard work, money, and pride into providing an extremely clean villa, with lots of luxuries, and at a very fair price. The majority of guests we get align with our positive attitude and ethics and we are very grateful… Zobrazit více