Reviews of Hotel Cayuga 4 stars
Calle 4, 50m sur de la Bomba Delta, 60101 Puntarenas, Costa Rica
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewExcellent location, beautifully maintained grounds, safe, friendly staff, good breakfast, clean pool, access to sister resort.
Nothing at all!
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewExceptional location for me after returning from 10 Days of Diving at Cocos National Park. It’s Very close to Drop off . The pool is Perfect & breakfast. Great place to decompress after Nitrox Diving. The Staff were VERY accommodating!!!!!
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewIn general the hotel was good. Friendly people. Good information. Good service. Room was fine, and looked very well renovated. Swimmingpool was good.
Breakfast was nothing special, but maybe this very limited kind of breakfast is typical for Costa Rica.
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe staff
The room, so small, ok if staying one night
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewEverything about the property was nice, it was neat and clean it had great employees good and kind people cool pool good restaurant great complimentary breakfast
I had to get up to adjust the a/c bc the remote seemed to only work for me by standing in front of it so it was more of a nuisance
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewEverything is new and clean
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in January 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewFriendly and helpful staff. I was also able to leave my luggage there.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewGreat staff Safe parking
Pillow poor Pool needs attention chipped tiles and green in place Breakfast choice limited
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewModern hotel and pool. Good breakfast. Nice staff. Good location.
The shower door didn’t seal properly allowing water to leak all over the floor. A lot.
Reviewed: 8 March 2025 · Stayed in February 2025
Verified reviewVery nice and helpful staff
No window in the room
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewJust that was close to the ferry!
Worst customer service ever! Unprofessional, insensitive, lack of medical attention after an incident. Safety hazard! Not properly illuminated at night!
Dear Alexis, We deeply regret that your experience with us did not meet your expectations. We appreciate the time you have taken to share your feedback, as it helps us identify areas for improvement in our service. We understand how frustrating it must have been to be woken up in the middle of the night to move your vehicle. However, the vehicle was obstructing the entrance for other cars, and we sincerely apologize for any inconvenience this may have caused you. We also take your concerns about the area's lighting very seriously and have taken the necessary measures. Additionally, we acknowledge your perception of a lack of assistance when you needed support. The safety and well-being of our guests are our top priorities, and we will review these aspects immediately to implement the necessary improvements. We would like to learn more details about your experience so we can address the situation more specifically. We would greatly appreciate it if you could write to us at admincayuga@365hoteles.com. I will be available to personally assist you with your case. We hope to have the opportunity to improve your perception of our service and provide you with a more positive experience in the future.
Dear Alexis, We deeply regret that your experience with us did not meet your expectations. We appreciate the time you have taken to share your feedback, as it helps us identify areas for improvement in our service. We understand how frust… Show more
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewClean, modern with a nice pool. Friendly and helpful staff.
Breakfast was extremely basic and barely worth the trouble. No buffet, served prison style with very limited options. Get there early, as they run out of items, or better yet..take your chances with one of the nearby sodas in the area…you will be no better off. Attached restaurant is basic, but that’s the rule in Puntarenas. Friendly lady behind the bar…
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified review