The hotel felt quite overpriced for what it actually offered. While the rooms appeared to have been recently renovated, there were noticeable cracks and maintenance issues. Our room smelled of mould and had not been properly aired, and there were also holes in the mosquito nets which made it difficult to keep the windows open at night. Common spaces, including the reception, looked outdated and in need of refurbishment, which didn’t fully match the premium positioning of the property. The restaurants, although good, lacked a bit of warmth and atmosphere.

The property is beautifully immersed in nature, right in the heart of the rainforest, making it a unique experience compared to other hotels in the area. The hot spring pools were perfect for relaxing, and we also enjoyed the well-organized excursions such as the guided walks and the chocolate and coffee tour. The staff were extremely welcoming and helpful, and overall we had a very pleasant stay. The food at the restaurants was also enjoyable.

Stayed in August 2025

Great stay- pictures don't do the rooms justice much nicer. The breakfast options were amazing!

Stayed in August 2025

Everything

Stayed in July 2025

The only bad thing is I lost my tied glasses in the slide (they didn’t have a warning about loose items and the slide is steeper than expected). They told me they were trying to find them, but I am not sure they were properly equipped and it’s a bit surprising considering the quality of the installations.

The place is beautiful, it is filled with nature. You are in the forest, so you get to see a lot of animals wandering around. The staff was welcoming. The restaurant has very good food, very nice breakfast. They even made us some breakfast boxes because we had to leave very early.

Stayed in May 2025

We loved everything honestly

Every single thing The rooms, the pools, the food, the staff. Exceptional

Stayed in July 2025

Loved everything about it

The grounds were amazing Staff were so friendly Our rooms were amazing The pools and water slides were super cool our kids loved them

Stayed in July 2025

Beautiful location.

Stayed in June 2025

Our whole family had a wonderful experience at chachagua, and the kids especially enjoyed the hot spring pools, water slide, and amazing wildlife and staff. A highlight of our trip was when after our hike in the morning to the ceiba tree ( another stunning characteristic of chachagua ) a very kind staff member showed us a sloth! It was truly memorable and meant a Lot to our family. We are very grateful for our time at the amazing hotel and would definitely recommend it to others.

Stayed in June 2025

Nothing.

Breakfasts were great and added to our enjoyment. The hot pools were wonderful. Having a restaurant and bar by the pools was a big plus. The staff were friendly and helpful.

Stayed in June 2025

There is nothing we did not like.

This is a little paradise, a gem hidden in the Costa Rican jungle. We loved the natural pools, swimming in the river, and the amazing breakfast. Worth mentioning the very nice staff. And the location was marvelous.

Stayed in June 2025

Any complaints would be totally nit picking. It was a Lil ways away. The food was expensive for costa rica. other than that the place was perfect. We've been to several places in Costa rica and this is our favorite.

The place was amazing. The staff was amazing. Cant say enough good things about the customer service. Property was beautiful. The pictures didnt do this place justice. We've been to several places in Costa rica and this is our favorite.

Stayed in June 2025

Dinner prices were a little high and not super great food IMO.

Beautiful place. Nice hammocks on your bungalow porch. Great little hikes on the property. The included breakfast is Fabulous!! Comfy beds. Big towels at Hot Springs and pool. Awesome staff!!

Stayed in June 2025

Being in the forest it’s hard to find places to eat, so you’re left with the hotel restaurant (which is good). Also, rooms are a little dark being in the shade of the forest

Great place in the middle of the forest. You really enjoy the adventure experience. Staff is really kind and serviceable, and facilities are great

Stayed in June 2025

There was a wolf spider right by our hot tub so we were too scared to enjoy.

The property is absolutely stunning and the staff are very nice and make sure you have everything you need. The room we stayed in was beautiful and somewhat secluded. Lastly, the food and springs were top notch.

Stayed in June 2025

NOTHING. I loved it here!

The food! It's all locally sourced, and much of it is grown on site. The beds are VERY comfortable. The property is private and stunningly gorgeous. The staff are all incredibly friendly and helpful! The resort is small/boutique (only ~40 villas?), so it doesn't feel crowded at all! The natural waterslide is amazing. The hot springs are so romantic too!

Stayed in June 2025

The paths at night were not lit up very well and was very hard to see where we were going. No railing on the stairs. No signage on how to get to the hotsprings. The food was very expensive.

From the moment we pulled in, we were greeted by Bryan with a cool towel and welcome drink. Our check in was quick. Bryan showed us to our 2 bedroom villa with a plunge pool. The grounds were beautiful. Breakfast was amazing with fruit to start and a made to order breakfast

Stayed in June 2025

We had uncooked prawns served but they did offer to give us more wine- I opted for money off. It was a shame but didn't take away from the overall experience

The surroundings are amazing - one with nature.

Stayed in May 2025

The only thing I would change was having a chair inside the room, so there was someplace other than the beds to sit on. There was ample seating and a hammock on the deck though.

The Staff! Incredibly friendly and helpful. Staying with Fabian at reception, who took us on a small tour before we even got to our room, to our amazing wait staff at the restaurant, Anthony, Pamela, and all the others. The waterslide into the river was a perfect way to start the day!

Stayed in April 2025

Could give any constructive feedback, great haven for nature lovers.

The location is amazing, your own hire car is highly recommended. The resort is a unique nature experience with passionate welcoming staff. The hot springs, river, both restaurants, guided walks were all amazing. Only regret is not staying for 4 nights instead of two.

Stayed in May 2025

There is a small river you need to cross to get to the parking area closest to the bungalows. Having rented a smaller AWD vehicle and booking tours directly with the companies, we chose to park closer to reception. It was a bit more of a walk but allowed us to enjoy the grounds and hear all of the birds! The grounds can be dark at night so use caution.

Our stay at Chachagua was fantastic! The resort grounds are beautiful and well maintained, it was easy to navigate. The hot pools were such a bonus after long days of hiking. The restaurants have great food options, including vegetarian items. The staff was extremely friendly, personable and attentive.

Stayed in May 2025

The only bad (really bad) thing is the breakfast. The selection of food was very small -just a few dishes to choose from and the quality of food was very low too. Cheap motels in the US usually offer better breakfast than this hotel.

The hotel is great. It is located at the middle of the forest and has a huge territory with jungles, waterfalls, lakes and hot springs.

Stayed in May 2025

Just a little farther out than I expected

It was beautiful and loved the breakfast and the hot springs and the nature walk

Stayed in April 2025

The bungalow felt a bit damp which was slightly uncomfortable but I probably should have expected it since it’s in the rainforest

The staff were so warm, helpful and friendly especially Brayan. The resort was really cool and immersive with hiking trails, yoga, hot springs. being in the middle of the rain forest was a special experience

Stayed in May 2025

It is in a bit of a secluded area (which we loved!) but made us hesitant to drive at night! Luckily the resort had everything we needed and more but we made sure to get back from our activities before dark.

Every ounce of the property was spectacular! We saw monkeys, tucans, lizards, you name it! We could not get over how gorgeous everything was and especially for the price! Food was also great!

Stayed in April 2025