Reviews of Papagayo Golden Palms Beachfront Hotel 4 stars
Golfo de Papagayo, 11000 Papagayo, Guanacaste, Costa Rica
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Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewNature, animals, beach access, garden.
Thank you for your comment! 🌿✨ We're happy to hear you enjoyed the nature, the animals, the beach access, and our gardens. We strive to create a peaceful environment that's closely connected to nature, and it's wonderful to know you appreciated it. We hope to welcome you back soon for another unforgettable experience! 🐚🌺🌊
Thank you for your comment! 🌿✨ We're happy to hear you enjoyed the nature, the animals, the beach access, and our gardens. We strive to create a peaceful environment that's closely connected to nature, and it's wonderful to know… Show more
Reviewed: 24 March 2025 · Stayed in February 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewCockroach and ants in room. Slept with light on. Dinner was a 2 hr experience, with each of us (there were 6 of us) receiving our food at different times. Appetizers not coming at all, steak raw.
Dear customer We're very sorry to hear about your experience. We apologize for the issues with cleanliness and dinner service. We are constantly working to improve and will take your feedback into account to prevent this from happening again. We appreciate you bringing this to our attention and hope to provide you with a better experience in the future.
Dear customer We're very sorry to hear about your experience. We apologize for the issues with cleanliness and dinner service. We are constantly working to improve and will take your feedback into account to prevent this from happening… Show more
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewIt was tranquil, excellent location, picturesque beach right on your door step. Nice spacious rooms Excellent staff that were very attentive and would do anything to make our stay more comfortable. When greeted we were made to feel extremely welcomed. Special thanks to Harley, Sergio and Andrea for their service!
Nothing
Thank you so much for sharing your experience! We’re glad to know you enjoyed the tranquility of the place, the location, and most of all, the kindness of our team. Harley, Sergio, and Andrea will be thrilled to hear that their service made a difference during your stay. We hope to see you again soon and that you continue enjoying this little paradise by the sea
Thank you so much for sharing your experience! We’re glad to know you enjoyed the tranquility of the place, the location, and most of all, the kindness of our team. Harley, Sergio, and Andrea will be thrilled to hear that their service made… Show more
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewGood location, staff was very nice
Outdated and rooms smell like 1970
Thank you for taking the time to share your experience. We're glad to know that you liked the location and the staff. We're sorry that the rooms didn’t meet your expectations. We take your feedback seriously and will work on improving those details to provide a more comfortable experience. We hope to have the opportunity to welcome you again!
Thank you for taking the time to share your experience. We're glad to know that you liked the location and the staff. We're sorry that the rooms didn’t meet your expectations. We take your feedback seriously and will work on improvi… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewBreakfast was great, lots of choice and fresh fruit. The location was special, being right on the Pacific.
The menu for dinners was a bit limited, especially for longer stays and for seniors. Could you have a daily special?
I'm glad you enjoyed the breakfast! The variety and fresh fruit really make a difference. Plus, the location right by the Pacific must have been an incredible experience. Thank you for sharing your feedback
Reviewed: 17 February 2025 · Stayed in January 2025
Verified reviewI loved that it was close to the airport, but still on the water.
Nothing.
Thank you for your comment! It would be a pleasure to welcome you again.
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewExcellent breakfast. The waiters were wonderful. All the staff was very friendly and knowledgeable about everything we wanted to ask. Beautiful gardens.
Very expensive.
Thank you so much for your kind words! We're delighted to hear that you enjoyed your breakfast and that our staff provided you with excellent service. It’s wonderful to know that you appreciated the beautiful gardens as well. We hope to welcome you back soon!
Thank you so much for your kind words! We're delighted to hear that you enjoyed your breakfast and that our staff provided you with excellent service. It’s wonderful to know that you appreciated the beautiful gardens as well. We hope to… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewIf this place was 2/3 cheaper it would be worth it. Grossly overpriced. Nice grounds, pool and staff, but the beach is not nice. Internet is VERY spotty and slow. Food is really expensive for mediocre quality. Honestly, I’m surprised by all the glowing reviews. Stayed only overnight to catch a flight the next day and we decided to leave for the airport early and have breakfast there because of the expensive/mediocre food at this hotel.
See above.
Dear guest, We are sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your comments regarding the quality of our gardens, pool, and staff service, as we strive to provide a welcoming environment and exceptional attention to our guests. We take your observations about the beach, internet connection, and the price-quality ratio of our food into account. Our team is constantly working to improve these aspects and provide a more satisfying experience. We would love to hear more about your experience to better understand how we can improve.
Dear guest, We are sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your comments regarding the quality of our gardens, pool, and staff service, as we strive to provide a welcoming environment a… Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewHad two rooms booked. And they would not refund the second book room. Be careful I would never book from them again.
Talk to the resort a number of times to get my second room cancelled they would not respond.
We truly appreciate your understanding and patience as we resolve the issue, as mentioned in our previous response. We’re glad to hear that our staff provided you with a great experience, and we will ensure that the situation is handled to your satisfaction. The team at Papagayo Golden Palms Beachfront Hotel & Spa.
We truly appreciate your understanding and patience as we resolve the issue, as mentioned in our previous response. We’re glad to hear that our staff provided you with a great experience, and we will ensure that the situation is handled to … Show more
Reviewed: 4 February 2025 · Stayed in January 2025
Verified reviewI booked on Booking.com. There was an error with my booking and somehow I was booked for two rooms. They charged me for both rooms. Be very careful booking from Booking.com and from booking from this property. This property would not refund my second room.
The staff was wonderful.
We sincerely apologize for the inconvenience you’ve experienced with your booking. The commercial team at Papagayo Golden Palms Beachfront Hotel & Spa is currently working on a solution and will provide you with a response regarding the double booking and the refund for the second room. We appreciate your understanding and patience as we resolve this issue. We’re glad to hear that the property staff was wonderful, and we will ensure that the situation is handled to your satisfaction. The team at Papagayo Golden Palms Beachfront Hotel & Spa.
We sincerely apologize for the inconvenience you’ve experienced with your booking. The commercial team at Papagayo Golden Palms Beachfront Hotel & Spa is currently working on a solution and will provide you with a response regarding the… Show more
Reviewed: 4 February 2025 · Stayed in January 2025
Verified reviewWe were lucky in that we had the hotel pretty much to oursleves, so we were made to feel very special. The staff were lovely, the property was beautiful and the location was perfect
n/a
Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you felt like royalty during your stay. It’s great to know that our team made you feel special and that you enjoyed the beautiful property and perfect location. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable experience. The team at Papagayo Golden Palms Beachfront Hotel & Spa.
Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you felt like royalty during your stay. It’s great to know that our team made you feel special and that you enjoyed the beautiful property and perfect locat… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewFriendly staff
Disappointing experience, specially as we were there a year ago (and many times in the past) and everything went smoothly. The hotel has a great location and nice rooms, but the services were not up to par this time. -Food portions are small and very expensive. We ordered pizza from the menu the first night, they weren’t serving it. So, we ordered the Vegetarian Ceviche which was a mere few and small portions of vegetables. Very disappointing. Also, they served a pineapple juice that was made with fruit that had gone bad. -We were expecting the included breakfast to be a buffet (like always in the past). But they announced that given the low occupancy, it was to be à la carte. When the dishes arrived, another disappointment at the size of portions. And the place was full of families! What happened to not having a buffet due to low occupancy?! Which of course is not the guest’s problem. We ordered the pancakes which were supposed to have bananas and strawberries… we got three small slices of banana and the same for strawberry. -Front desk personnel was lacking in offered services and tours knowledge. They need more training. -Service was very very slow in the restaurant. And the list goes on… The only one good thing was the ever friendly staff, always willing to help. Attention Genius rewards guests: they will not apply the 10% discount on food and drinks!! Front desk personnel did not acknowledge the benefit in spite of being there stated on the booking.com reservation.
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewNice garden around the hotel and the beach is close
Breakfast is extra poor. Water in swimming pool dirty. On the pool wall old green algae. Food from the restaurant is expensive and terrible. Service is slow. We were 4 in a room and we got only 2 towels. During the day no towels for the pool/beach. We spoke with the management several times during our stay. I do not understand how people could rate this hotel so high…. probably they had another management. This was the most expensive hotel we stayed in a Costa Rica and also the worst hotel we stayed. In the morning we reported the bad water condition and then they stopped the water recalculation and started to do the general pool cleaning – with kids I the pool. In the restaurant you could see only the disappointed faced when. If you anyway decide to go, please be aware of the falling roof tile from the restaurant to the sidewalk. Hotel has a great potential but with this management your holiday will interrupted. Special when you compare how much you pay and what you get. On the teras metal iron stick are stand out of the concrete. I promised to my family we will go to the ice hotel for the holiday. I took the most expense hotel in a region and on the end, we got big disappointment. Close this hotel. Repair the things. Change the management. Open the hotel again.
Thank you for sharing your feedback. We are sorry to hear your stay did not meet expectations. Your comments are important to us, and we are committed to addressing the areas you mentioned for future improvements. We appreciate your input and hope to welcome you back to show our dedication to enhancing the guest experience. The team at Papagayo Golden Palms Beachfront Hotel & Spa
Thank you for sharing your feedback. We are sorry to hear your stay did not meet expectations. Your comments are important to us, and we are committed to addressing the areas you mentioned for future improvements. We appreciate your input … Show more
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewGreat localization at the beach.
Room wasn't tight, constant invasions of spiders, gecons even big cockroaches. AC couldn't manage to keep the room dry due to all holes in windows and balcony
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewNature The property is full of nature Beautiful Me and my family love it
They were cleaning and giving maintenance so it was a bit noisy for a weekend But indeed it is great they care for the place
Dear Alejandra, Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay and appreciated the beauty of our hotel immersed in nature. It’s great to know that you found our property clean and beautiful, and that our staff were kind and helpful throughout your visit. We also appreciate your understanding regarding the maintenance work. We strive to keep the hotel in top condition, and we’re glad you recognize our efforts to care for the place. Thank you for your positive comments and for choosing us for your stay. We hope to welcome you back for another great experience. Best regards, Diego Montero
Dear Alejandra, Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay and appreciated the beauty of our hotel immersed in nature. It’s great to know that you found our property clean an… Show more
Reviewed: 29 June 2024 · Stayed in June 2024
Verified reviewThis is a gem of a hotel. The location is fantastic, right in front of a beach that is almost private to the hotel, and within a few minutes of Playa Hermosa and Playas del Coco. The property is adorned by beautiful, well-kept gardens and trees, where monkeys and birds can be seen and heard, and is marked by a large and beautiful pool. The rooms are spacious, luxurious suites, with a great bed and large, elegant bathroom and shower. The breakfast was great. And, most important of all, the staff members were always extremely friendly and helpful. Overall, this hotel is a majestic, quiet and peaceful place, a wonderful haven for a restful vacation.
Dear Rodriga, Thank you so much for your kind and detailed review! We are thrilled to hear that you found Papagayo Golden Palms to be a delightful gem. It’s wonderful to know that you enjoyed our fantastic location, beautiful gardens, and the proximity to the beach. We’re also glad you appreciated the spacious and luxurious suites, as well as the great breakfast we offer. Your compliments about our friendly and helpful staff mean a lot to us. We strive to provide a peaceful and restful experience for all our guests, and it’s gratifying to hear that we succeeded in making your stay enjoyable. Thank you for choosing us for your vacation. We look forward to welcoming you back for another memorable stay. Best regards, Diego Montero
Dear Rodriga, Thank you so much for your kind and detailed review! We are thrilled to hear that you found Papagayo Golden Palms to be a delightful gem. It’s wonderful to know that you enjoyed our fantastic location, beautiful gardens, and… Show more
Reviewed: 4 June 2024 · Stayed in May 2024
Verified reviewStaff extremely friendly, quiet and beautiful property - though the beach is not good and the pool needs to be cleaned at least twice a day. Rooms are exactly as pictured.
Pool needed to be cleaned more often, beach is not great, and restaurant food while decent isn't very varied.
Hello, thank you for choosing us for your vacation and for visiting. We appreciate your comments. It is very important for us to know that our staff took good care of you and that you enjoyed the tranquility and beauty of our facilities. We also appreciate your recommendations, as it is crucial for us to pay attention to every detail. Our team constantly maintains every area, including the pool, and we strive to keep a high standard in our restaurant. Every comment is taken into account and will be followed up on, as our priority is the satisfaction of our visitors. Best regards Diego Montero
Hello, thank you for choosing us for your vacation and for visiting. We appreciate your comments. It is very important for us to know that our staff took good care of you and that you enjoyed the tranquility and beauty of our facilities. We… Show more
Reviewed: 4 May 2024 · Stayed in April 2024
Verified reviewBeautiful grounds - lush greenery and an abundance of flowers. Not many people. Pool and beach basically to ourselves. It was fun to watch the monkeys and other animals in the morning,
It was not clean. The first night our room was infested with bugs - no one was responding in the office and we went to the front desk but no one was there. We did what we could to get rid of the bugs on our own. We changed rooms the next day. It wasn't much cleaner, but at least no bugs. The furnishings were old and falling apart. The food was not good at all.
Greetings from Papagayo Golden Palms dear Mildred! Thank you for recently visiting us. We're thrilled to hear that you enjoyed our beautiful gardens, abundant flowers, as well as our pool and beach. Your feedback is incredibly valuable to us as we continuously strive to enhance every aspect of our accommodations, including the furnishings in each room. Rest assured, your comments will be carefully reviewed with our team as we are committed to ensuring the satisfaction and comfort of our guests. We eagerly anticipate your return and are confident that your next stay with us will be even more memorable. Thank you again for choosing Papagayo Golden Palms. Warm regards Diego Montero
Greetings from Papagayo Golden Palms dear Mildred! Thank you for recently visiting us. We're thrilled to hear that you enjoyed our beautiful gardens, abundant flowers, as well as our pool and beach. Your feedback is incredibly valuable … Show more