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Reviews of Hotel Iris Arenal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

La Fortuna - El Castillo, 21007 Fortuna, Costa Rica

#95 of 118 hotels in Fortuna

Guests' Choice

Review Score

Based on 30 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.4

  • Value for money

    8.6

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 9, 2025

    9.0
    Little gem. Good value for money. Nice view of the volcano and swimming pool 24/7!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Nice view of the volcano. There’s a kitchen available to use and of course the swimming pool. Rooms clean and beds comfy.

    Stayed in August 2025

  • Reviewed: April 25, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    A bit noisy at times. Public kitchen area was useful, but, dishes, pans, cutlery etc... cleaned by guests and left to airdry in draining board. I misunderstood the pics when I rented rooms and thought our rooms had kitchenettes. Did not realize it was shared area. The dishsoap and sponge was disgusting. Had to buy our own.

    Location was fine, but next time I would stay closer to town. Pool was great for the kids.

    Stayed in April 2025

  • Reviewed: March 1, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are ants inside.

    I liked the shared terrace overlooking the vulcano, from our apartment we could not see it. The staff is very friendly and helpfull. The location is close to La Fortuna.

    Stayed in February 2025

  • Reviewed: February 24, 2025

    9.0
    Excellent little hotel
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was all very good. Good supermarket right next door.

    Very clean nicely kept hotel. Room a little small. Lost power but not for very long. Whole town out. Excellent the manager spoke English for me but for Spanish speakers a little difficult I would imagine. Very nice pool and nice kitchen with microwave, stove and coffee maker. Could have used some forks and spoons and coffee mugs. Nice eating area and excellent location. We did not try the Indian restaurant but next time. Room very very clean with fridge. Nice little hotel. We would definitely stay again.

    Stayed in February 2025

  • Reviewed: January 29, 2025

    7.0
    Great place to land when entering Fortuna
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking is a little tight, but very safe

    Close to town with a great grocery store next door. Nice pool area

    Stayed in January 2025

  • Reviewed: January 22, 2025

    9.0
    When the manager of a hotel makes you feel feel like you’re visiting family not just another guest, makes your stay spec
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was good with a big Super Mercado right next door, many good restaurants very close to the hotel. There is an excellent Indian restaurant attached to the hotel. Our thanks to the wonderful manager, Harry, for his kindness & consideration during our stay. His attention to our comfort was deeply appreciated.

    Stayed in January 2025

  • Reviewed: January 12, 2025

    9.0
    Wonderful
    • Travelers with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Kettle wasn't working well, had to keep finger on 'down' button

    Ambience, outdoor areas

    Stayed in December 2024

  • Reviewed: January 2, 2025

    8.0
    Good overall
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee maker, we found fake nails in the bathroom so more detailed cleaning is needed.

    Nice pool and plants, the overall outdoor area was quite nice. The rooms were good for a short stay.

    Stayed in January 2025

  • Reviewed: December 25, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No shampoo, bathroom tissue box not working, no one at front desk

    I like the waterfall they have at the pool

    Stayed in December 2024

  • Reviewed: June 17, 2025

    5.0
    Not as we expected ….
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We expected a 4-5 star hotel, but it was about 1-2 star hotel. Everything was quite old…

    Location and the pool (we didn‘t use it)

    Stayed in June 2025

  • Reviewed: June 4, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    They don’t have staff, don’t have breakfast services soo is only the facilities

    The facilities are great and excellent location

    Stayed in June 2025

  • Reviewed: April 14, 2025

    10
    Beautiful and affordable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room is spacious, impecable, fully equiped with fridge, tv, Chromecast, wifi, bed lamps and furniture. Comfy beds. The pool is beautiful and has many seatings and also two hamocks around to chill and relax. My family was able to fully relax there.

    Stayed in April 2025

  • Reviewed: April 13, 2025

    4.0
    Mediocre
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Noise. Problems with TV

    Location but noise from street

    Stayed in March 2025

  • Reviewed: March 27, 2025

    10
    Everything you need in a great location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Great value in the best location in town. Walk to everything you need. Very quiet since it is back off of the road.

    Stayed in March 2025

  • Reviewed: March 25, 2025

    3.0
    Owners were nice but facilities need maintenance.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    One room had no toilet seat. The water pipe under the sink broke in another room and flooded the room. One bed was missing the top sheet.

    Grounds and landscaping were lovely. Location was convenient.

    Stayed in March 2025

  • Reviewed: March 4, 2025

    1.0
    I do not recommend. NOT 5 star . In
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Ants, horrendous noise from drunk men shouting till ,3 am. Room is in car park , Louvre windows give no soundproofing. Staff from Indian restaurant manage place but go home at night. It's mainly for Costa Rican people and they book place out , lots of yelling and loud music.. Ridiculous price for no sleep. Had to keep curtains pulled as clear views in to room from car park on three sides, so dark inside. Kitchen has little stuff. The drunks make it frightening , older men and it would be dangerous to go outdoors to try and speak to them , even the Indian staff in morning agree. I had to move .Very expensive for this place despite ok pool.

    Air con good, bed comfy, water in shower hot. Pool and garden nice and look good in photos but only 2 sunbeds and no umbrella ( 5* !!) reviews are deceptive and 5* is a joke. Much nicer places for less money. . Wi-fi good. Photos show my room surround outside.

    Stayed in March 2025

  • Reviewed: February 28, 2025

    4.0
    Underwhelmed
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Advertised as 5 star. Definitely not. No desk in the room. TV had no audio. No Breakfast option. No bar

    Good location. Relatively clean

    Stayed in February 2025

  • Reviewed: February 22, 2025

    10
    Great location.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    The check in process was odd. I waited 20 minutes for someone to meet me in the office. This was after I had to message them through the Booking.com site. I was not sure who was helping me or where they were coming from.

    This was a convenient location for our vacation and activities that we had planned.

    Stayed in December 2024

  • Reviewed: January 22, 2025

    6.0
    the place is fine but it is nowhere near '5 stars'
    • Leisure trip
    • Group
    • Family Room
    • Stayed 2 nights

    rarely had hot water, staff was a bit unprofessional, and its a little pricey

    decent location, wifi, space

    Stayed in January 2025

  • Reviewed: January 17, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Check in was endless as nobody was at the desk and we had to figure out that we had to walk to the restaurant next door

    Great place to stay Away from noise of the city Pool is nice As well as the common big kitchen Beds were confortable Need a car to get anywhere but if you do have a car it's good

    Stayed in December 2024

  • Reviewed: December 31, 2024

    5.0
    Nice hotel and good location, but really bad service and freezing cold pool.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool is freezing cold, and the staff are never available, they’re all working in their restaurant in front of the hotel and are not paying attention to clients needs. We had bugs all over the bed and could t even find any staff to help us. They completely ignored me standing in the restaurant with my toddler in her Pj when I needed their attention. I gave up after 1 hour of trying to get their attention.

    Good location and the hotel is nice and clean

    Stayed in December 2024

  • Reviewed: December 30, 2024

    10
    Awesome
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The view!

    Stayed in December 2024

  • Reviewed: April 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: February 28, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

Showing 1 - 25

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