Reviews of Hotel Laguna Arenal 3 stars
La Union, 9km SW from Nuevo Arenal, road 142 from La Fortuna Arenal from main road, 200m uphill road to Venado, 50807 Unión, Costa Rica

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Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewOutstanding stay! I loved the contemporary architecture, the sleek, tasteful interior design and the breathtaking views. Also, the breakfast ranked as one of my best ever. It was such a treat to stay there and I will return the next time I visit Costa Rica.
Nothing
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewAmazing view to the lake. Waking up with the sound of bird and the sunset were stunning Excellent service and breakfast (delicious and different everyday!) Everything clean and quiet Close to Fortuna (20min drive), volcano, Tabacon and waterfalls Suggestion: need a car to move around
Nothing!!
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewExceptional view of the Arenal lake with really nice suite , very big and comfortable. Breakfast was amazing, maybe the best we had in this area. Stopping for one night on our way to Monteverde was the best decision we made, had amazing time here with unique bird watching.
The room had a slight musty smell (we were during the rainy season). Birds make a lot of noise during the night , includibg knocking on the roof. Would advise to bring earplugs for better sleep.
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewThe breakfast was one of the best we've had a hotel. Super fresh and made by the owners.
Just a bit of a drive to the sights surrounding Arenal.
Reviewed: 7 June 2025 · Stayed in March 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewAbsolutely stunning. Not sure you could ever get board of the view. Every room has it own private views from the hillside downs and over the lake. Food is fantastic. A bar/pub within walking distance. We had a car with us so drove to the places we wanted to visit and never had to drive that far. Room at clean and comfy beds.
Nothing, we really loved it.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewBreakfast changes every day. Host is very helpful
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewMinimalist design with attention to detail. The cottages are uniquely positioned to provide amazing views. The patios, windows & even the bed height, mirror in bathroom is designed with sight line to the lake. The steel, glass & concrete come along very well in a composition designed for the landscape. The restaurant patio opens to views with exceptional breakfast served all home made. Can’t wait for wellness expansion plans to finish in the main house uphill. Truly an architectural experience to have !
Rain water gutter exposed. This is only for architectural buffs, doesn’t bother you & it works but with such exceptional detail in architecture this could deserve an enhancement. Share your ideas !
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewAmazing experience, very nice view and room ambiance, great for anyone who wants to relax. Great food , amazing staff. Very personalized care is given to you. Won’t get it in many places.
No AC , you won’t need it most of the days as the hotel is up on mountain and the room has great cross ventilation but it might bother on some humid days.
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewEnjoyed everything about our stay at Hotel Laguna Arenal. The rooms are modern and elegant, great showers and beds, and the most amazing private terrace with a breathtaking view on the Lake Arenal. Great photography opportunities for bird lovers! Anna is an excellent host, very caring and flexible, communicates very clearly (also in the Dutch language). She serves very tasty breakfast and dinner! We visited Volcano Arenal walking trails and hot springs from here, the location is perfect to drive to and from those points.
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewThe breakfast was absolutely excellent – fresh, delicious, and with a great variety of options. The staff was incredibly friendly and welcoming, always making sure we had everything we needed. On top of that, the view was just breathtaking! Everything about our stay was super, and I would highly recommend this place to anyone. Can’t wait to come back!
There was nothing I didn’t like. The room didn’t have a TV, but I actually enjoyed the peaceful atmosphere without it. A pool could be a nice addition, but honestly, I didn’t miss it at all.
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewWe loved the location, so tranquil with beautiful views and nature all around us and just a short walk to the village. The cabaña was very comfortable and Ana a wonderful host. The breakfast and dinner was the best, we were sorry to leave.
There was nothing at all that we didn’t like.
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewThe hostages is very nice The rooms are great
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewClean and cozy, delicious breakfast
The way from parking space to the studios are a little bit tricky when it rains a lot
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewBreathtaking views . I will recommend to anyone for the views
It’s 30 min drive to La Fortuna for daily activities But worth the money . Only thing I didn’t like is the offered us new year Eve dinner and charged us 300 for family for 5 No menu so didn’t knew how much was price They should have told us before hand .
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewHeavenly escape. Exceptional service; Ana Milena and Bastian are very welcoming and friendly, attentive to every detail. They offered great suggestions on activities and were very open and generous; fantastic recommendations. Breakfast is scrumptious; every item made from scratch, plentiful and delicious. The rooms are comfortable and offer a killer view of the lake. The entire hotel is La peaceful retreat. There are a couple of restaurants near by and La Fortuna (nearest town) is half an hour away.
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewWe are a family of five and had the most wonderful stay at the hotel. Each room has a balcony with the most extraordinary view of the lake and natural jungle; every morning we relaxed outdoors with fresh coffee as local birds visited. The owners were incredibly gracious and poured their passion for their hotel into their service and accommodations. We spent Christmas evening at the hotel, and they orchestrated a delicious meal and live music in the setting of a lively forest - it was truly magical.
Nothing!
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewDeath lizard in our bed; ants in bed; missing reception, so we didn't have chance to disscus problems; missing windows; hole in window net; birds excrements on terrace; squeaky sheet; closed restaurant... All staff left about 30 minutes after our arrival so there was nobody to solve the problems... Answeared our message after several hours... Terrible
Thank you for your review. First of all, we feel sorry about the inconvenience during your stay. The hotel like to use this opportunity to provide some feedback. When travelling in Costa Rica you will experience a large diversity of nature, including birds, monkeys, small reptiles and lots of insects. Laguna Arenal is a nature hotel where you can enjoy the abundance of wildlife from nearby. The lizard you experienced under the bed was a small gecko. They are completely innocent and hide away during day and come out in the evening. You will find them all over Costa Rica and other tropical countries. If such a little creature would die, ants will show up immediately. This is the way nature works and at that moment and unfortunately cannot be controlled by the hotel. The puts a lot of effort to keep the bungalows as clean as possible, which is appreciated by our guests. Also before arrival of our guests a final inspection is done. Please note that during your stay always a small creature could walk in. Therefore, we aways advise to keep the door screens closed. When you arrived at midday, the hotel staff was not informed about any of your inconveniences. Hotel Laguna Arenal is only a small hotel and therefore in the late evening the reception is not occupied. However, there is always staff at the property to help you out. A shout out or ringing the bell at the main house door will get our immediate attention. As a result of your feedback, we will continue to keep the bungalows as clean as possible and install a ringing bell system at the reception.
Thank you for your review. First of all, we feel sorry about the inconvenience during your stay. The hotel like to use this opportunity to provide some feedback. When travelling in Costa Rica you will experience a large diversity of nature,… Show more
Reviewed: 13 December 2024 · Stayed in December 2024
Verified reviewViews were amazing. Food and staff were wonderful
Reviewed: 7 December 2024 · Stayed in November 2024
Verified reviewA place of true peace and tranquility, with an incredible view over the lake. Waking up to the nature was a major highlight. Ana and her staff were wonderful, and the food they prepared for us was delicious. Highly recommend!
Reviewed: 25 November 2024 · Stayed in November 2024
Verified review