nothing

superb hotel with excellent facilities in a magnificent setting. All member of staff were attentive, courteous and friendly. A special thank you to driver Juan Carlos for sharing his local knowledge.

Stayed in May 2025

The lift that arrives directly in the flat is unusual.

Perfect location, beautiful resort, amazing breakfast. We spent 3 nights as a family of 5 with 3 young children (4, 8 and 12). We loved the location, the beach is beautiful, we walked down every morning and came back up with the transport. We loved the free jungle walk with a wonderful guide, we were super lucky and saw all the animals and the free cooking class taught us how to make empanadas. The flat is spacious and has everything a family might need. The pool is wonderful with beautiful sunsets

Stayed in February 2025

NA

Cleanliness

Stayed in December 2024

Room

Stayed in June 2024

Great setting, amazing staff, lovely facilities.

Stayed in May 2024

Not much

Location. Beautiful rooms and great staff

Stayed in April 2024

The staff was very friendly and helpful. The location and views were phenomenal. Our room was spacious and beautiful.

Stayed in February 2024

luxurious property and amenities. huge apartment! very comfortable, clean and great service

Stayed in April 2023

the hill from the hotel lobby to the restaurant was a killer to walk.

the size of the rooms were amazing. the staff friendly and responsive. breakfast fabulous which was included.

Stayed in December 2022

Pool was being remodeled, it was not stated on the website. We chose the hotel because of the pool.

Staff was friendly and helpful. They even gave us hats to celebrate independence day. Felt at home.

Stayed in September 2022

Food Quality was so so - Service was not well coordinated

Great View - Good Location - Beach Access- Nice Hiking trail on property

Stayed in February 2025

We stayed here in early November. The resort is undergoing significant construction so many of the amenities we thought we were paying for could either not be enjoyed or were simply unavailable. For example, very loud construction that started while trying to enjoy breakfast. When the elevator opened to our suite, there were construction men standing in the elevator (yes, they could enter personal suite when you called the elevator). The bus to the beach was not available because there was too much construction and loud noise after we took the long, steep way down the road anyway. In addition, the jacuzzi’s were closed and they were working on the pool area, caution tape is in most of our pictures. The next day, the caution tape was removed but our child almost fell down the steep cliff since there was no fence. Much of the construction was not only a nuisance but also dangerous. Also, my husband was about to book a fishing charter on his own. Then the staff told him they would book it. They charged us $112 just to make the call to book the charter. They offered to cook the fish he caught and that was $170 to serve our own fish with some beans and veggies. Spa closed too.

The location of the property offers pretty views and is in waking distance to off-site restaurants.

Stayed in November 2024

Breakfast was ok but not amazing, the staff were great. The beach was a little disappointing and there could have been snacks at the bar - even if just crisps/nuts etc. We waited an hour for food to be delivered! We were upgraded our first night - due to a maintenance problem - it was ok but for a 3 night stay not ideal and we couldn't get into our booked room until 5pm the following day which was a little annoying. My main issue was with the small outside pool on our balcony. Since the pandemic I think we expect slightly different levels of cleanliness - we stayed in 4 hotels of similar quality in Costa Rica, 2 others had outside bath/pool - both of them were emptied and cleaned between guests. Sadly the pool at Les Altos wasn't and although it was cleaned daily there was no filter system that I could see working and the water didn't move giving an impression of a stagnant pool. I have thought about writing this but I think at the price point emptying the pool between guests isn't too much to ask, and if others are offering it then a similarly priced hotel should follow suit. I really don't want to think I'm getting into someone else's dirty bathwater - needless to say we didn't use it. A shame as really it is the only thing I feel hasn't been thought through properly.

Andy our butler was an absolute gem - and went out of his way to help us with everything including dinner reservations. The room and comfort levels were really good, they are fairly new so to be expected - the bed was super comfy and the view quite stunning. The fact that Macaws fly past at frequent intervals is amazing and the monkeys are also quite a feature near the pool and down on the on-site walk - we even had a sloth camping out close to us for the first night! There didn't seem to be many people about but I think there were. The pool area is quite small but never got overcrowded and the food wasn't bad, service was good :)

Stayed in February 2024

It was disapointing as I have been chargeed in full, even though I could not come do to flight cancellations. All 5 other hotels that I booked for that trip, did help me to retrieve my money back. This one did nothing at all! They could have charged a penalty and give me a bit back. Nothing!

Stayed in February 2024

The staff was not great at communications. The rooms need updating, as most of the places in Costa Rica. There was a smell for the AC. The lobby and game room was dark and dingy feeling.

Rooms are very spacious, great for families. The pool area was lovely. Overall it was a pleasant stay.

Stayed in January 2024

we didnt like how the elevator opens into the suite without any doors. There were a couple instances when the elevator door opened to strangers. We were a bit anxious if it would happen at night again while we were sleeping

large suite, location is good.

Stayed in March 2023

View is not as nice on level 2. Not value for money

Spacious apartment with large living room and kitchen

Stayed in December 2022

This review has been hidden because it doesn't meet our guidelines.

I’ve stayed at this property at least six times in the past 5 years with my two little pug dogs. and spent at least $5000 on stays at the property (never an incident). I haven’t been since covid and I guess they changed the rules. when showed up, Los Altos refused to check us in or refund the night I reserved. they were very rude to me saying I should have known the rules. How would I know about a rule change?

Stayed in September 2022

The rooms are not really updated and they are dark. Coffee machine was a bit dirty, some stains found on bedding but they smelled clean. They seem to be updating a lot so I assume the rooms will be next. When they do it will be a special place.

The pool area was updated and stunning. The views and wildlife on the property was unmatched. We saw toucans, sloths, macaws, monkeys, lizards snakes and so much more.The property offers a free hiking animal tour guide who was incredible. He brought a telescope of sorts to see all the animals up close. The food was also very good here. The drive down to the private beach is pretty cool. Although not really swimmer friendly it is stunning!

Stayed in August 2023

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Stayed in June 2025

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Stayed in June 2025

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Stayed in August 2024

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Stayed in April 2024