It was big enough so you need transportation

Everything was good. The viewpoint was nice

Stayed in August 2025

Nothing

The grounds were gorgeous and lush. Lots of plants and trees and water flowing in canals or waterfalls. Lovely! The staff were very friendly.

Stayed in July 2025

Nothing.

The hot springs, restaurant Room and bathroom huge

Stayed in August 2025

the pools had too many man-made, concrete structures that took away any natural beauty.

Landscaping and views of Arenal

Stayed in August 2025

We loved everything about our stay at this hotel. The grounds are beautiful and amazing. It was so fun exploring all of the different pools with different temperatures, something for everyone in our family. Our kids had a blast going down the waterslide and we loved being able to sit by the pool bar in the warm water to have smoothies and drinks after a long day of activities. Our room was large and very nice and comfortable. It was also in the perfect location for other activities.

Stayed in August 2025

The rooms are old but big and comfortable

Great location Very good breakfast.

Stayed in August 2025

The staff was so nice and the property was so clean

I loved that everything you need is right there at the property for you

Stayed in August 2025

All good

Many Pools both hot and cold. Breakfast . Away from the zoo tourist area

Stayed in August 2025

Nothing perfect

The egg station, fruit, French toast

Stayed in August 2025

Everything, the room the pool the food it's so beautiful, 10/10, the view of the volcano Arnel

Stayed in August 2025

The restaurant staff make you feel like an inconvenience

The pools are amazing!

Stayed in August 2025

Breakfast was disappointingly like a school dinner line. Activities on offer through the hotel were priced very high.

Great for kids. Loved the water slides and hot springs. Very convenient for Arenal.

Stayed in August 2025

No complaints, but not our type of property - too big, a lot of not so quiet families, quite expensive for what it is.

Staff was nice and facilities were good

Stayed in July 2025

No complaints!

Beautiful location & exceptional staff and service throughout our visit. The on-site shuttle was so helpful and our other tours easily picked us up at the reception area.

Stayed in August 2025

The lighting in the room was very dark, even in the bathroom, couldnt see to put makeup on.. If you wanted a reading light by the bed on the inside part there isn't one. And the overhead lighting was very dim. The only other is there is not enough seating/lounge chairs around the pools. We were there during low season with not as many people and walked around for 10-15 mins to find a place to put our stuff. Up the

The room was spacious. The location to town was good. The rooms were clean. The view of the volcano is amazing from our room. Beautiful pool and thermal pool areas.

Stayed in August 2025

Cocktails and foods at the pool restaurant is less than average. Overall hotel price is expensive!

Hot springs, cleanliness, breakfast was amazing ♥️

Stayed in August 2025

Everything was good but we missed a sauna

It was a big property and it had a lot of different things to do, hiking, going to the hot springs, going to the lake etc

Stayed in July 2025

Hot springs were lukewarm which was disappointing and did not feel like true hot springs and the drinks at swim up bar were mediocre. It is a family resort so expect to share the pools with kids and teens.

Great views of Arenal volcano

Stayed in August 2025

The pools were fairly crowded in the afternoon and night. It seems like the crowd was due to day pass users. I saw plenty of older kids who did not mind and were running around and having fun. Our younger kids had a harder time. At night, the pools turned into “date night.” One man pulled down his dates bathing suit top and we all saw her breasts. Some pools had people behaving normally but there were plenty of pools with people making out. The resort was also loud from our room. We could hear the buses that drop people off until 10pm. Occasionally we would hear people being loud or shouting as they got on their buses. This all definitely made our trip less enjoyable.

The breakfast Buffett had a good variety of options, including an omelette station. The grounds were beautiful and well maintained. The rooms were a good size and the AC worked well. The location was a quick 15 min to downtown. There are many pools to choose from.

Stayed in July 2025

Would have liked a way to dry things out like some drying racks and a fan in the bathroom.

We loved the little bungalow we stayed in, even though there were some bugs and a little lizard that made their way in. The staff was super friendly and accommodating. We just had to call and a shuttle would come pick us up to take us to the lobby, to breakfast, etc. The included breakfast was good, had an omelet made to order and delicious fresh fruit, yogurt, and plenty of muffins. The grounds were beautiful and lush, which is not a surprise as rain is abundant. The hot springs were spread out and at different temperature levels. This was a nice element of the resort, including the water slide that comes into the pool. Fun for kids and adults too!

Stayed in July 2025

My only complaint, and I feel silly for even saying it - the bathroom needs towel hooks and some shelving for toiletries.

We had a wonderful stay. The room was HUGE and very spacious. The back balcony was large and had a gorgeous view. We even had a side view of the volcano. The pools were a hit with my teens. The water slide was great - super fast. We never had an issue finding a space to put our belongings or lounge, and the pools were so amazing. Very hot to cool. Something for everyone. The breakfast was very nice, both cold and hot items were offered. The staff was helpful and friendly. We had a little issue with our key (which is like a watch). But they were quick to send someone up to change the battery in the door mechanism. We had a car, so it was easy for us to get around, but the hotel is about 10 10-minute drive from downtown.

Stayed in July 2025

Nothing

Gorgeous resort, such beautiful landscape. Design of all the pools is amazing. Frequent shuttles. Breakfast bar was delicious with so many options. Front desk staff very welcoming and helpful.

Stayed in July 2025

We booked an appartment with 2 bedrooms but got a room with 2 beds….. upgrade to villa with separat rooms was not possible.

Nice view on vulcano, super cool hot springs, awesome outdoor activities

Stayed in July 2025

Nothing. All good.

Excellent place. All staff are excellent. Location amazing. Hot pools a looot of fun. Pool bar excellent. Good restaurants and breakfast The older rooms are higher up on the hill and have a great view Great activities even though we didn’t do as much as we wanted

Stayed in July 2025