Reviews of Hotel Los Lagos Spa & Resort 3 stars
6 Km oeste del Parque Central, 21007 Fortuna, Costa Rica

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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean and spacious. I loved the room and all the amenities.
Everything was great, I would only liked a button to torn the hot springs massage off
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything was good. The viewpoint was nice
It was big enough so you need transportation
Thanks for staying with us. We appreciate your feedback!
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe grounds were gorgeous and lush. Lots of plants and trees and water flowing in canals or waterfalls. Lovely! The staff were very friendly.
Nothing
Thanks for staying with us. We appreciate your feedback!
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hot springs, restaurant Room and bathroom huge
Nothing.
Thanks for staying with us. We appreciate your feedback!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLandscaping and views of Arenal
the pools had too many man-made, concrete structures that took away any natural beauty.
Thanks for staying with us. We appreciate your feedback!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe loved everything about our stay at this hotel. The grounds are beautiful and amazing. It was so fun exploring all of the different pools with different temperatures, something for everyone in our family. Our kids had a blast going down the waterslide and we loved being able to sit by the pool bar in the warm water to have smoothies and drinks after a long day of activities. Our room was large and very nice and comfortable. It was also in the perfect location for other activities.
Thanks for staying with us. We appreciate your feedback!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location Very good breakfast.
The rooms are old but big and comfortable
Thanks for staying with us. We appreciate your feedback!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI loved that everything you need is right there at the property for you
The staff was so nice and the property was so clean
Thanks for staying with us. We appreciate your feedback!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewMany Pools both hot and cold. Breakfast . Away from the zoo tourist area
All good
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe egg station, fruit, French toast
Nothing perfect
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything, the room the pool the food it's so beautiful, 10/10, the view of the volcano Arnel
Thanks for staying with us. We appreciate your feedback!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe pools are amazing!
The restaurant staff make you feel like an inconvenience
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat for kids. Loved the water slides and hot springs. Very convenient for Arenal.
Breakfast was disappointingly like a school dinner line. Activities on offer through the hotel were priced very high.
Thanks for staying with us. We appreciate your feedback!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewStaff was nice and facilities were good
No complaints, but not our type of property - too big, a lot of not so quiet families, quite expensive for what it is.
Thanks for staying with us. We appreciate your feedback!
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBeautiful location & exceptional staff and service throughout our visit. The on-site shuttle was so helpful and our other tours easily picked us up at the reception area.
No complaints!
Thank you very much for your kind visit, we hope you had a pleasant stay. It will be a pleasure to welcome you again in the future.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLoved the resort and the views and the room size
The distance from room to main gate is too far and you need a shuttle every time. Though the place was quite good about it generally
Thanks for staying with us. We appreciate your feedback!