Reviews of Marala Hotel 4 stars
200 metros este de la estación de servicio Cruz del Sur, Esterillos Oeste, Parrita, Puntarenas, 60901 Esterillos, Costa Rica
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBeautiful relaxing vibe. Very family welcoming with games all over the place is a nice touch. Lovely spaces and fabulous pool. The second pool is also a great place to play wilder games with the kids. Staff couldn't be more helpful. Tina, Brian, Cathleen and Geoff couldn't have been more helpful. Breakfast is lovely, dinner expensive but good quality. In all a fabulous lace we would return to.
The view is gorgeous but the noise from the road was a little obtrusive. A small issue.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe view, the pool, the style of the hotel, confy bed and the food taste (diner), we saw Aras and Capucins monkeys. We took the room with the parking/garden view to avoid noises from the road and it worked.
Pricey for the food and bar, breakfast was low quality (unexpected in such place), cocktail was very basic for 22$, they could have special quality lotions/shampoos in the shower/bathroom for the price.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything is great at Marala Very friendly staff and very helpful Aamel (the owner Bring us around) Tina (very helpful, welcoming, polite and accommodating) Jefferson, Rayan, Chalim, Kathrin, Rose, Masiel, Christina, Yahona, Bilma, Karin, Alfonso all of them are great and make our stay fantastic at Marala Great breakfast and great Lunch and dinner a big thanks to the chef
Everything Great staff great food Location Very large comfortable room
Dear Mr. Sharif, Thank you so much for your wonderful review and kind words! We are truly delighted to hear that you had such a fantastic stay with us at Marala. It’s heartwarming to know that our team, including Aamel, Tina, Jefferson, Rayan, Chalim, Kathrin, Rose, Masiel, Christina, Yahona, Bilma, Karin, and Alfonso, helped make your experience so memorable. Your appreciation means a lot to each and every one of us. We’re also thrilled that you enjoyed the food, from breakfast to dinner — our chef will be especially happy to hear your compliments! Thank you once again for choosing Marala. We look forward to welcoming you back for another unforgettable stay. Warm regards,
Dear Mr. Sharif, Thank you so much for your wonderful review and kind words! We are truly delighted to hear that you had such a fantastic stay with us at Marala. It’s heartwarming to know that our team, including Aamel, Tina, Jefferson, R… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff were amazing! Especially Jefferson and Kathleen in the restaurant/ bar. Very professional, friendly, and fast. The hotel was very clean, comfortable beds, amazing pool!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team—especially Jefferson and Kathleen. They’ll be delighted to know their professionalism and friendly service made an impact on your stay. We're also glad you enjoyed our clean accommodations, comfortable beds, and amazing pool. We truly appreciate your kind words and hope to welcome you back soon!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team—especially Jefferson and Kathleen. They’ll be delighted to know their professionalism and friendly service made … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified review"Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience. Tina and the team will be so happy to know they made a positive impact on your stay. We hope to welcome you back soon!"
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewdelicious breakfast and fabulous coffee. I like it!
second parking lot very dark at night
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe service is good, and everything there is amazing!
I think the guys at the pool, need to be more proactive in their service
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewA lively atmosphere on a Sunday helped us to deal with our jetlag. Food, drinks and service have been exceptional.
Our room right above the pool didn't have much privacy.
“Thank you for highlighting our exceptional food, drinks, and service—especially on a lively Sunday, when we aim to uplift weary travelers adjusting to new time zones. We’re thrilled to hear the atmosphere and hospitality helped make your stay memorable. We sincerely apologize that your room above the pool didn’t offer the privacy you expected. We understand it’s important to feel comfortable and relaxed in your space, and we’ll take your feedback into account when assigning pools‑side or elevated rooms in the future. Thank you again for your kind words. We hope to welcome you back and help you have an even more relaxing, rejuvenating experience next time.”
“Thank you for highlighting our exceptional food, drinks, and service—especially on a lively Sunday, when we aim to uplift weary travelers adjusting to new time zones. We’re thrilled to hear the atmosphere and hospitality helped make your s… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewGreat place great view! Awesome food
N/A
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThis hotel had a great swimming pool, restaurant food was delicious and included breakfast had several options. We got an upgrade in the room and it was spacious and comfy. There is a shared area with table games for you to enjoy and spend time. It's close to the beach for the ones that like places like this.
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Thank you for your lovely review! We're so happy to hear that you enjoyed the swimming pool, delicious food, and the variety at breakfast — it’s great to know these little touches made your stay more enjoyable. We’re also glad you appreciated the room upgrade and the comfy, spacious setup, as well as our shared game area — it's perfect for relaxing and having fun. And yes, being close to the beach is definitely a bonus for many of our guests! It was a pleasure having you with us, and we hope to welcome you back again soon. Warm regards,
Thank you for your lovely review! We're so happy to hear that you enjoyed the swimming pool, delicious food, and the variety at breakfast — it’s great to know these little touches made your stay more enjoyable. We’re also glad you appr… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewFood on site was amazing. Tina was very welcoming
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewBeautiful hotel in a great location! Breakfast was delicious – you can choose from a menu, and everything is freshly prepared. In the evening, we ate at Two Parrots – very friendly service and a lovely view. A special thank you to Alfonso at the reception, who was extremely helpful.
The trucks on the nearby road can get a bit loud at times.
Thank you so much for your review, means alot to us. We are always happy to serve our guest. Safe travels.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewSpectacular view, beautiful pool, hotel is a boutique chic with great artworks.
Bathroom and shower only have one shampoo bottle for body wash and one conditioner one hand wash soap. No tissue boxes, no hand towels, no creams, no toiletries! Our towels were rags and we had to request new ones. Hotel food was amazing but the restaurant is low-key.
Dear Mana, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed the spectacular views, beautiful pool, and the boutique charm of our hotel, along with the amazing food from our kitchen. We truly appreciate your candid comments regarding the bathroom amenities and towels. We're sorry to hear that these aspects did not meet your expectations. Your feedback is invaluable, and we’re actively reviewing our amenities and linen standards to ensure all guests have a consistently comfortable experience. We also take note of your comments about the restaurant ambiance and will explore ways to enhance the overall dining experience while maintaining its relaxed charm. We hope to welcome you back soon and provide an even more enjoyable stay. Warm regards,
Dear Mana, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed the spectacular views, beautiful pool, and the boutique charm of our hotel, along with the amazing food from our kitchen. We trul… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe staff, pool, view, food, facilities, everything was great or higher.
The only thing I would recommend improvement is in two dishes from the restaurant, first the beef carpaccio the meat cuts were not ok and the waffles portion should be 2 instead of 1, but evetything else was great.
We're delighted to know that you enjoyed everything from the staff, pool, views, food, and facilities, it truly means a lot to us to hear that your overall experience was excellent. We also really appreciate your honest feedback about the beef carpaccio and waffle portion. Guest suggestions like yours help us fine-tune the details and keep improving. We've shared your comments with our kitchen team for review. We hope to have the pleasure of welcoming you back soon for another wonderful stay!
We're delighted to know that you enjoyed everything from the staff, pool, views, food, and facilities, it truly means a lot to us to hear that your overall experience was excellent. We also really appreciate your honest feedback about … Show more
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewpool, bar and food
room seemed a little tired
Thank you very much for your review. Safe travels.
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewWe had two enjoyable nights at the Marsala. The pool is an infinity edge pool with a swim up bar, the rooms are comfortable and well configured for a group of three, and the reasonably-priced restaurant serves the best food we've had during our entire two week stay in Costa Rica.
Thank you very mcuh for stayibg with us, its was our pleasure to serve you all. We hope to serve you again soon. Safe travels.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewit's now our favorite hotel in Costa Rica! SO nice and clean. Staff is super helpful and smiley. The infinity pool is absolutely stunning!! There are Monkeys in the trees, parrots flying around.. its so beautifuland green and lush! AND THE FOOD :) Sooooo delicious!! Location is ideal, away from the bustle but a short drive to Jaco and Quepos. We 100 % recommend.
we loved everything!
Thank you very much for your review Mr. Robson, its was Our pleasure to have you all. We are very happy that you had a wonderfull time. Safe travels.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewBeautiful view and common spaces to relax
Thank you so much for your kind words and for taking the time to share your experience! We're so glad you enjoyed the beautiful views and the relaxing common areas, creating peaceful, inviting spaces is something we truly care about. We hope to welcome you back again soon for another memorable stay!
Thank you so much for your kind words and for taking the time to share your experience! We're so glad you enjoyed the beautiful views and the relaxing common areas, creating peaceful, inviting spaces is something we truly care about. W… Show more
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewThis is a beautiful, open, airy property set high up on a hill with a view of the ocean. The infinity pool and pool deck was very nice, which they let us use the day of check-out as well. Our King room w/ocean view was also large and nicely decorated, with a big closet and mini fridge as well. Our other room in the lower building was freshly painted, clean and comfortable.
The noise insulation was non-existent, as we were woken early each morning by people outside our door or workers drilling. Our room seemed to share a public deck, and the lock on the door also seemed rather flimsy. The on-site restaurant was pricey, but luckily our breakfast was included. Location is a bit off the beaten path across a busy road, but ok with a car.
Thank you for sharing your detailed feedback about your recent stay at our property. We're delighted to hear that you appreciated our beautiful main areas, the ocean view from the infinity pool, and the comfort and cleanliness of your rooms. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how crucial a peaceful environment is for our guests' comfort, and we regret that we fell short in this regard. Please know that your comments have been taken seriously, and we are actively exploring solutions to improve sound insulation in our rooms. This may include enhancing door locks, adding soft-close mechanisms, and incorporating sound-absorbing materials to create a more tranquil atmosphere. Regarding the location, we acknowledge that our property is situated across a busy road, which can contribute to noise. We are considering additional measures, such as installing inner soundproof windows and offering white noise machines upon request, to mitigate external disturbances . We also appreciate your feedback about our on-site restaurant pricing. We strive to offer quality dining options, and your input will help us assess our offerings to ensure they meet our guests' expectations. Your insights are invaluable to us, and we are committed to making improvements to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more restful stay. Warm regards.
Thank you for sharing your detailed feedback about your recent stay at our property. We're delighted to hear that you appreciated our beautiful main areas, the ocean view from the infinity pool, and the comfort and cleanliness of your r… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe hotel is AMAZING! Starting with the staff, excellent service! The view is just breathtaking! The rooms are super modern with cafe Britt coffee cups and mini fridge with everything u need! Pool bar was fantastic and food was exquisite!
The main road is literally 100 m from the pool so it tends to be noisy even late at night so resting can be difficult if you are staying in the main building. We always carry a cooler for our drinks and one of the pool bar staff members came to us and told us we couldn’t have that near the pool as other users “would not buy” from the pool bar and it would affect his job. We had to leave our cooler at the room and do multiple trips to refill throughout the day so that sucked but the rest of the staff was great to us so I guess it was just an isolated issue with 1 staff member. When I arrived at the hotel I was never informed of the check in or check out times so that was kinda confusing cause I was chilling by the pool when the bar lady told me check out was at 11 AM instead of 12 like any other hotel, so we had to run to get ready and leave the room on time.
Thank you so much for your kind words and for rating us a 10/10, we’re thrilled to hear you had such an amazing stay! We're especially happy that you enjoyed the breathtaking views, the modern rooms, and the service from our wonderful staff. We truly appreciate your feedback about the cooler policy and the check-out time – we understand how those moments can affect the flow of an otherwise relaxing stay. We’ll make sure to improve communication around our policies and check-in/out details moving forward to avoid any confusion. As for the cooler situation, we’ll also review our approach to ensure it’s handled with consistency and care. Thanks again for staying with us , we hope to welcome you back soon for another unforgettable experience!
Thank you so much for your kind words and for rating us a 10/10, we’re thrilled to hear you had such an amazing stay! We're especially happy that you enjoyed the breathtaking views, the modern rooms, and the service from our wonderf… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewThe manager Mel was great. The staff was very accommodating. Great vacation.
Play local music or music from other Spanish speaking countries in the restaurant instead of classic rock and roll. Would be more vacation centered.
Thank you very much for taking the time to review us. To us is very important, thank you for your suggestion. We hope to serve you again in the near future. Happy travels
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewThe setting of the property is very nice
room has no fridge, very simple room no siting area, no coffee, tea in the room our water no daily cleaning our fresh the towles in are 3 day stay
Thank you very much for taking the time to share your thoughts. We're glad to hear you enjoyed the setting of the property. We’re sorry to hear that some aspects of the room didn’t meet your expectations. Your feedback regarding the amenities and housekeeping is very valuable to us, and we’ll certainly take it into consideration as we look for ways to improve the guest experience. We truly appreciate your stay and hope to have the opportunity to welcome you again in the future.
Thank you very much for taking the time to share your thoughts. We're glad to hear you enjoyed the setting of the property. We’re sorry to hear that some aspects of the room didn’t meet your expectations. Your feedback regarding the ame… Show more