Opiniones del Hotel Monte Real 3 estrellas

Agradecemos mucho sus comentarios. Nos complace saber que la ubicación y la atención del personal fueron de su agrado. Lamentamos los inconvenientes mencionados y tomamos nota de ellos para seguir mejorando. Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia más satisfactoria.

Agradecemos mucho sus comentarios. Nos complace saber que la ubicación y la atención del personal fueron de su agrado. Lamentamos los inconvenientes mencionados y tomamos nota de ellos para seguir mejorando. Esperamos tener la oportunidad d… Mostrar más

Thank you for your lovely comment! We're so glad you enjoyed the cozy atmosphere, the peaceful river behind the hotel, and our small but charming restaurant. It means a lot to us! We hope to welcome you back soon for another relaxing stay

Thank you for your lovely comment! We're so glad you enjoyed the cozy atmosphere, the peaceful river behind the hotel, and our small but charming restaurant. It means a lot to us! We hope to welcome you back soon for another relaxing st… Mostrar más

Thank you for your lovely feedback! We're happy to hear you enjoyed our peaceful location, the restaurant's beautiful setting, and the comfort of our furnishings. Your comment about the Wi-Fi by the pool is appreciated we're already working on improving the connection in that area. We hope to have the chance to host you again soon!

Thank you for your lovely feedback! We're happy to hear you enjoyed our peaceful location, the restaurant's beautiful setting, and the comfort of our furnishings. Your comment about the Wi-Fi by the pool is appreciated we're alr… Mostrar más

Thank you for your feedback! We're glad to hear you appreciated the cleanliness of the room. We’re sorry about the damp aroma you noticed your comment is important and will help us improve. We hope to have the opportunity to welcome you again.

Thank you for your feedback! We're glad to hear you appreciated the cleanliness of the room. We’re sorry about the damp aroma you noticed your comment is important and will help us improve. We hope to have the opportunity to welcome you… Mostrar más

Thank you for your kind words! W are glad you enjoyed the comfort of the room, our riverside breakfast, and the central location. We appreciate your feedback about the Wi-Fi and streaming issues we’re working on improving signal strength throughout the property. We hope to welcome you back soon!

Thank you for your kind words! W are glad you enjoyed the comfort of the room, our riverside breakfast, and the central location. We appreciate your feedback about the Wi-Fi and streaming issues we’re working on improving signal strength th… Mostrar más

We are pleased to hear that you found your room comfortable and enjoyed the balcony with its stunning volcano view. It is also gratifying to know that you found our reception staff friendly. However, we sincerely apologize for the inconvenience you experienced regarding the lack of detailed transportation information and assistance. Providing accurate and helpful travel guidance is an important part of our guest service, and we regret that we did not meet your expectations in this regard. Please be assured that we are reviewing our training and resources to better equip our team to assist guests with such inquiries in the future. We also regret the miscommunication surrounding your early check-out and breakfast arrangements. Effective coordination among our departments is essential, and your comments have highlighted the need for improvement in this area, which we are actively addressing. Regarding the noise caused by groups at the pool, we understand how this affected your stay. We strive to create a peaceful and relaxing environment for all guests, and we are implementing stricter policies to ensure quiet hours are respected moving forward. Your constructive feedback is invaluable to us as it helps identify areas where we can improve. We hope to have the opportunity to welcome you again and provide a more seamless and enjoyable experience.

We are pleased to hear that you found your room comfortable and enjoyed the balcony with its stunning volcano view. It is also gratifying to know that you found our reception staff friendly. However, we sincerely apologize for the inconveni… Mostrar más

Thank you so much for your detailed and thoughtful review! We’re glad we could help you out quickly when your plans changed, and it’s wonderful to hear that our team—especially the staff at the café—made your stay easier and more enjoyable. We’ll be sure to pass on your kind words to the young man who prepared your breakfast to go! We're also happy you enjoyed the volcano views, our central location, and found the room comfortable and well-priced. Thank you as well for your comment about cleanliness your feedback helps us continue improving, and we’ll make sure to follow up with our housekeeping team. We hope to welcome you back again soon!

Thank you so much for your detailed and thoughtful review! We’re glad we could help you out quickly when your plans changed, and it’s wonderful to hear that our team—especially the staff at the café—made your stay easier and more enjoyable.… Mostrar más