Reviews of Occidental Papagayo - Adults Only All Inclusive 5 stars
Golfo de Papagayo, Costa Rica., 11000 Papagayo, Guanacaste, Costa Rica
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe rooms are great very comfort and pretty tranquil
One of the swimming pool just offered beverage however in that placle should be available snack instead to move to snack building that is closer from the 1 pool, also tbe front desk was slow with the reservations when it has been done 5 months
Dear Jorge We appreciate the time you have taken to provide us with your opinion of your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered with our service delivery and take your feedback into consideration. Our team is always available to assist with any requests during your visit to ensure a seamless experience. Nonetheless, we are delighted that you found your accommodation so comfortable and peaceful. It brings us great satisfaction that our spacious and bright rooms provided the tranquil environment you were seeking for your stay. We hope we have the opportunity to welcome you back again. Kind regards, Raúl Arranz Medrano General Manager
Dear Jorge We appreciate the time you have taken to provide us with your opinion of your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you encountered wit… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI would overall rate 7.5 for our overall stay (the booking doesn’t allow me put half point). The food is really good, my hubby and I both enjoyed them a lot, from the buffet to the a larte dinner to the snack bar, the food was tasty and warm and offer a good variety. I don’t really see why so many people in the reviews complained about the food being bad. The room we got, is bigger but still not a clear view of the bay/ water( after I requested to the reception when we arrived that I prefer a room with clear bay view, no overgrown shrubs) The beach area of this hotel is amazing, we watched two nights of amazing sunsets. Most of the staff are kind and nice. Overall we enjoyed our stay here
The property is not as big as we imagined it would be. Overall not enough areas for people to hang out, basically just two pool areas, the beach area, and the tiny reception area and that’s it. Big stairs( which we like) but people with mobility issue should be aware before staying here. The Buffett place should install air conditioning as it’s too hot and humid there.
Dear Shuang We would like to thank you for taking the time to leave this review about your recent visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We appreciate your feedback about the facilities and will take your comments into consideration. Our team is always available to assist guests with any needs during their stay, and we regret that the dining area temperature was not as comfortable as we strive to provide. Nonetheless, we are delighted that you found our culinary offerings so enjoyable throughout your visit. It brings us great satisfaction to know that you appreciated the variety and quality of our buffet, à la carte dining, and snack bar selections. We are equally pleased that your accommodations provided the spaciousness you were looking for, and that our team members made such a positive impression with their warm hospitality. Finally, it is wonderful that you were able to experience the magnificent sunsets from our beachfront location and enjoy the natural beauty of Culebra Bay that makes our Gulf of Papagayo setting so special. All of the team hope that we may be able to see you again in the future. Kind regards, Raúl Arranz Medrano, General Manager
Dear Shuang We would like to thank you for taking the time to leave this review about your recent visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We appreciate your feedback about the f… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe pool was nice. Only order drinks off the drink menu. Don’t ask them to make anything else. Everything off the menu was well done but if you asked for a Paloma or a dirty martini it was disgusting. The buffet dinning room was so hot you would sweat during your entire meal. Eat at the poolside grill instead. Much cooler. If you want to eat at one of the restaurants make reservations in advance prior to your arrival.
The property is very spread out. The area around the rooms was quiet. Check-in was a disaster. We arrived at 8:30 in the morning after a red eye from Cali. You couldn’t use the facilities until 11 AM so we had to pay an additional fee for the extra one and a half hours. We requested an early check-in if the room was available. We were told we would receive a phone call as soon as the room was available. We checked back multiple times and rooms were still not available. Finally at 2 o’clock we still had not received a room so I went back up to the front lobby to find a huge line where guests were all being assigned rooms. I had to wait over an hour in line at which’s time I was again told no room was available, though all the people in front of me were given rooms. We finally received a room assignment at 4 pm.
Dear Bethany F. Thank you for taking the time to review your experience at Occidental Papagayo. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We sincerely apologize for the challenges you encountered during check-in and the extended wait time you experienced. We understand how frustrating it must have been to arrive after a long journey and face these delays. The early access fee for facilities before 11 AM helps us maintain service quality during our transition period, and our team is always available to assist guests with any concerns during their stay. Nonetheless, we are delighted that you enjoyed our swimming pool and found the quiet atmosphere around your accommodation relaxing. It brings us joy to know that our poolside grill provided you with a more comfortable dining experience, and we appreciate your recommendation about making restaurant reservations in advance. Your feedback about our drink menu offerings is valuable, and we are pleased that you found our signature cocktails well-prepared. We hope we can provide you with an improved stay in the future. Kind regards, Raúl Arranz Medrano, General Manager
Dear Bethany F. Thank you for taking the time to review your experience at Occidental Papagayo. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We sincerely apologize for the challenge… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGrounds were beautiful! Everything was very neat
There wasn’t much I didn’t like about property! I loved that it was relaxing, people were super friendly! Food wasn’t great! It was a Buffet and the restaurant was way too hot, no air conditioning! made for very uncomfortable conditions and a feeding ground for germs! We ate elsewhere on the property and had no issues like that! All and all it was a fantastic time!
Dear Guest, Thank you for the time taken to share your experience of staying with us. We are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the dining conditions in our buffet restaurant were not comfortable during your visit. Our team is always available to assist guests with any concerns, and we appreciate you taking advantage of our other dining venues across the property. Nonetheless, we are delighted that you found our resort to be a relaxing retreat where you felt welcomed by our friendly team. It brings us great joy to know that you appreciated the beauty of our well-maintained grounds and gardens, which showcase the natural splendor of the Gulf of Papagayo. Your wonderful overall experience and enthusiasm about returning truly warms our hearts. We hope to welcome you back in the future. Kind regards, Raúl Arranz Medrano, General Manager
Dear Guest, Thank you for the time taken to share your experience of staying with us. We are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the dining conditions in our buffet restaurant w… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewWe loved our trip. The hotel is perfect. And the staff is just incredible.
The layout is amazing. Gorgeous views.
Dear Luis Thank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager
Dear Luis Thank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to m… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewView of the resort
Rooms are very poorly maintained. Bed sheets and towels are worn out and not white anymore. Room service were poor and some days they didn’t give us towels. Showers are not maintained. Although the hotel was all inclusive we didn’t risk to eat there.
Dear Siamak We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Raúl Arranz General Manager
Dear Siamak We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have ta… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewProperty was decent . Could use some updates.
The liquor was bad for the regular rate and was never offered the premium package found out about it after the fact .
Dear Justine We first would like to thank you for choosing Occidental Papagayo for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Please rest assured that your comments will be shared to enhance our future guest's drinks experiences. Once again, we thank you for choosing our hotel for your holiday and we look forward to the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager
Dear Justine We first would like to thank you for choosing Occidental Papagayo for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which ma… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe view
Cheap liquor Food was terrible
Dear Jennifer We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. We understand that food and drinks are important aspects of our guest’S overall experience, we take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager
Dear Jennifer We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. We understand that food … Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewGood food, drink and snacks
Cleanliness
Dear Paz Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are sincerely sorry to read your dissatisfaction with the cleaning of your room, we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager
Dear Paz Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are sincerely sorry to read your dissatisfaction with the cleaning of your room, we… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewAmazing setting overlooking the bay, big resort with a lot of privacy, food was great, very friendly staff! You can see some monkeys on the property.
Dear Etienne Thank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once again, we thank you for choosing our hotel for your holiday and we look forward to the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager
Dear Etienne Thank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able t… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewRoom, food, free drinks
Pool is falling apart, grounds are dried up
Dear Nicole We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. We've taken your comments into account to improve pool maintenance. We're working hard with our team to maintain the grounds. On the other hand, we are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and the food and drinks quality. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager
Dear Nicole We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. We've taken your comment… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe grounds were beautiful, the staff was friendly and helpful.
We didn't enjoy the lunch buffet. The quality was not great, but the staff was friendly.
Dear Jennifer Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Raúl Arranz General Manager
Dear Jennifer Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process t… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewI Loved the room it was great.
Dear Andrianna First and foremost we would like to thank you for the praising review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager
Dear Andrianna First and foremost we would like to thank you for the praising review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. We are also v… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewLoved the pools and dining facilities. The beach was also very nice
The beach would have been nicer without the pollution from the jet ski that were there. We had to walk down the beach to avoid the oil and dirt they left on the water. The front desk employees were very rude. All other employees were super nice. Front desk employees should be replaced. Also we never had hot water in our 4 night stay? Just barely warm.
Dear Ramona We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. We are sorry for your bad experience on our beach, unfortunately all beaches in Costa Rica are public although we would like to assure you that we will share your comments with jet ski rentals. It is also with great concern that we have read your comments on our réception team; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. For a future occasion, do not hesitate to inform us of any anomaly and the team will act quickly to provide you with a solution. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager
Dear Ramona We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. We are sorry for your bad ex… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewThe beach and our room was comfortable and made service was excellent.
The food was low quality, and there was not enough variety day to day. The pools only had a few umbrellas, which were taken early in the morning. The bar pool was overly crowded. We waited an hour and a half to check in and then they did not notify us that the shuttle was ready to take us to our room until we ask the third time. Poorly run resort with low quality food.
Dear Thomas Although we sincerely regret reading that your stay at Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated in order to improve our facilities and services to all our guests. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Raúl Arranz General Manager
Dear Thomas Although we sincerely regret reading that your stay at Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certain… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified review