Reviews of Pupa House - Capsule Hotel - Adults Only
Calle Cerritos, 50309 Tamarindo, Costa Rica
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewClean and secure with amazing staff
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe pod was comfy and the staff is awesome :)
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 October 2024 · Stayed in September 2024
Verified reviewPrice
welcome snacks
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewOn the positive side, once I finally reached the staff, they were kind and apologetic, doing their best to make up for the situation. While I appreciated their efforts, the initial experience of being left waiting in a dark area and the long delay was hard to overlook. The staff is friendly, but the disorganization and lack of communication can cause a lot of unnecessary stress.
My stay at this hostel began with significant frustration. I was provided (via booking and email) with the wrong code to enter the building, leaving me stranded outside for 30 minutes in a lonely and dark neighborhood with all my luggage. It was an uncomfortable and unsettling experience, especially since I arrived well before the check-in closure time. Despite this, no one was available to assist with my check-in. To make things worse, I ended up waiting over an hour and a half for someone to help with the check-in process, and during that time, my messages were ignored. The lack of communication and organization added unnecessary stress to my stay.
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewThe pupas were pretty cool! I wanted to try it and I was really surprised. They are pretty comfortable, noise resistant and more spacious than you might think. The ventilation system works well, so the air always keeps fresh and chill. You even can choose the color of the lights, Wifi also works well. And the privacy compared to dorms is definitely much better, great stuff. The roof top terrace and the butterfly garden are great to relaxe. The staff has been helpful with everything.
Every guest just gets a small locker to put his stuff. There was no way for me to store my backbag. So I didn’t really know where to put my clothes and my wet stuff. During my stay the showers and toilets never have been cleaned. There where only a few people there, so it was no problem. The lock system on the outside door didn‘t work. Had to climb the fence twice at night. Was fun though. ;) No kitchen (as described).
Thanks for your comments, we have an opportunity here to improve our cleaning and change the lock system at our doors. We hope you come back soon and have the best experience.
Reviewed: 19 August 2024 · Stayed in July 2024
Verified reviewReviewed: 7 August 2024 · Stayed in July 2024
Verified reviewThe rooms were as expected and the bar upstairs was nice.
My pod was not properly cleaned. There were lots of hairs that were not mine and there was a dirty tissue. The locker was not great as it didn’t close all the way and left my items at risk. The staff was fine while I was there but it has been impossible to get a response from them about issues after I left. I’ve called, texted, emailed, and contacted over social media. I still have yet to receive a response.
We´re really sorry about the bad experience you had. We know we need to improve our cleaning and we expect we can fix everything you mentioned at you comment. We hope you can come back and give us the opportunity to show you the best service.
We´re really sorry about the bad experience you had. We know we need to improve our cleaning and we expect we can fix everything you mentioned at you comment. We hope you can come back and give us the opportunity to show you the best servi… Show more
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewAmazing stay!! Super friendly and helpful staff, very clean, great location.
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified reviewWhat an awesome stay. Could not recommend it more! Great location (15 minute walk from the beach and 10 minute walk from town). The hostel is so clean and tidy, the staff are incredibly kind and friendly, the pods are amazing!! If you're a solo traveller and you need a little privacy after staying in so many hostels, this is the perfect option. And on top of that the butterfly garden is just so cool. 10 out 10, will definitely stay here again when back in Tamarindo.