Opiniones del Hotel Pura Natura Riverside Tortuguero

Hello Oscar, Thank you so much for your amazing 10/10 rating — it truly means the world to us! 🌟 As a small, locally-run place, every review makes a big difference, and support help us keep growing and doing what we love: sharing the beauty of Tortuguero with wonderful guests like you.

Hello Oscar, Thank you so much for your amazing 10/10 rating — it truly means the world to us! 🌟 As a small, locally-run place, every review makes a big difference, and support help us keep growing and doing what we love: sharing the be… Mostrar más

Thank you very much for your feedback! We are glad to hear that you enjoyed the location, the comfort of the room, and the balcony. We are also happy you appreciated the tours and activities we offer. Thank you for your note about the bathroom size — we always value suggestions that help us improve. We hope to welcome you again in the future!

Thank you very much for your feedback! We are glad to hear that you enjoyed the location, the comfort of the room, and the balcony. We are also happy you appreciated the tours and activities we offer. Thank you for your note about the bathr… Mostrar más

Thank you so much for your wonderful review! We're delighted to hear that you found our accommodation to be great value for money and that you enjoyed the unbeatable location, clean rooms, and stunning terrace views. Natalia will be so happy to hear your kind words — she truly enjoys helping our guests feel at home. We're also thrilled that you had a great experience with Marco and Luis on the tours; they’re passionate about sharing the beauty of Tortuguero. Your comment about it being “a place for memory” means a lot to us. We hope you carry those memories with you for a long time and that we have the chance to welcome you back someday!

Thank you so much for your wonderful review! We're delighted to hear that you found our accommodation to be great value for money and that you enjoyed the unbeatable location, clean rooms, and stunning terrace views. Natalia will be so … Mostrar más

Thank you very much for your feedback. We're glad to hear you enjoyed the excursions and that our guides left a good impression — we take pride in the professionalism of our team. We’re truly sorry about the room situation. Due to a system error, you were given a different room than the one originally booked. Unfortunately, our team informed us of the issue too late, and we weren’t able to act in time to resolve it during your stay. We sincerely regret not having handled it better and can only apologize for the inconvenience this caused you and your group. Please know that we are taking steps to ensure this does not happen again in the future. We would have truly liked the opportunity to address it properly while you were here. Thank you again for your honest comments — they help us improve.

Thank you very much for your feedback. We're glad to hear you enjoyed the excursions and that our guides left a good impression — we take pride in the professionalism of our team. We’re truly sorry about the room situation. Due to a sys… Mostrar más

Thank you so much for your kind words! We're happy to hear you enjoyed the river views, our private dock, the convenient location, and of course — the coffee! It also means a lot to us that you felt welcomed by our staff. We hope to see you again soon!

Thank you so much for your kind words! We're happy to hear you enjoyed the river views, our private dock, the convenient location, and of course — the coffee! It also means a lot to us that you felt welcomed by our staff. We hope to see… Mostrar más

Thank you very much for taking the time to share your feedback and for highlighting both our central location and the friendliness of our front desk staff — especially the young lady who assisted you. We truly appreciate it, as we always strive to offer a warm and welcoming experience. That said, we’re sorry to hear that the room didn’t meet your expectations. Please allow us to clarify that the room you were assigned was in perfect condition and included all the services and features clearly described in the listing at the time of booking. We are very transparent with what we offer, and we always deliver on that promise. We understand that every traveler has different preferences, and for that reason, we always encourage guests to review the room details thoroughly before booking — especially if they’re looking for additional amenities or more space. Comments like yours have a strong impact on small family-run businesses like ours, and they affect not just our reputation but also the dedication of the team working hard every day to create a good experience for our guests. Thank you again for staying with us, and we wish you all the best in your future travels.

Thank you very much for taking the time to share your feedback and for highlighting both our central location and the friendliness of our front desk staff — especially the young lady who assisted you. We truly appreciate it, as we always st… Mostrar más

Thank you very much for your feedback! We’re glad to hear that our team made you feel welcome and that you appreciated the assistance with your arrival, departure, and tours. It’s also great to know you enjoyed our location and the views of the river. We truly value your comment about the room facilities — we're always looking for ways to improve, and your input helps us do just that. We hope to welcome you again in the future!

Thank you very much for your feedback! We’re glad to hear that our team made you feel welcome and that you appreciated the assistance with your arrival, departure, and tours. It’s also great to know you enjoyed our location and the views of… Mostrar más

Thank you for sharing your experience! We're happy to know you enjoyed our location by the river and that our team made you feel welcome. Being close to everything in Tortuguero is something our guests really appreciate, and we’re glad it added to your stay. We also appreciate your feedback regarding the room size and facilities. We're continuously working to improve and your comments help us do better. We hope to welcome you again on a future visit to Tortuguero!

Thank you for sharing your experience! We're happy to know you enjoyed our location by the river and that our team made you feel welcome. Being close to everything in Tortuguero is something our guests really appreciate, and we’re glad … Mostrar más

Thank you so much for your thoughtful review! We’re delighted to hear that you enjoyed the unique arrival by boat, the tours, the beautiful lagoon views, and the kindness of our team — we truly love helping our guests feel at home. We appreciate your honest feedback about the room size and bathroom details. As we're located in the heart of nature, some of our spaces are designed to be simple and cozy, but we understand how that can feel a bit tight for three people. Your comments help us continue improving, and we’ll definitely take them into account. We’re so glad you embraced the natural setting — that’s the magic of Tortuguero

Thank you so much for your thoughtful review! We’re delighted to hear that you enjoyed the unique arrival by boat, the tours, the beautiful lagoon views, and the kindness of our team — we truly love helping our guests feel at home. We appre… Mostrar más

Thank you so much for your kind words! Natalia and the team truly appreciate your recognition — it means a lot to us. We’re really sorry that you experienced issues with the Wi-Fi and air conditioning during your stay. Unfortunately, they happened to present problems just at that moment, but we’re glad to share that both have since been repaired and are working properly now. We apologize that it affected your experience, and we appreciate your understanding. We’re happy to hear you enjoyed the views and the comfort of the beds!

Thank you so much for your kind words! Natalia and the team truly appreciate your recognition — it means a lot to us. We’re really sorry that you experienced issues with the Wi-Fi and air conditioning during your stay. Unfortunately, they h… Mostrar más

Thank you so much for your kind words! We're thrilled to hear that you had a comfortable stay and that you enjoyed our location, friendly staff, and overall atmosphere. It’s great to know our place felt ideal for your trip with friends — that's exactly the kind of experience we hope to provide. We’d love to welcome you back anytime!

Thank you so much for your kind words! We're thrilled to hear that you had a comfortable stay and that you enjoyed our location, friendly staff, and overall atmosphere. It’s great to know our place felt ideal for your trip with friends … Mostrar más