2 kilometros oeste del parque, carretera al Volcan arenal, la Fortuna de san carlos C.R., 21007 Fortuna, Costa Rica
#24 of 118 hotels in Fortuna
Guests' ChoiceBased on 830 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.3
Facilities
9.3
Staff
9.5
Value for money
9.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 August 2025
Rebecca
AustraliaVery spacious and clean room with great outdoor deck to sit on, surrounded by beautiful gardens. Great pool. Great local restaurant across the road.
Stayed in August 2025
Reviewed: 28 August 2025
Charith
Cayman IslandsWe loved sitting in front of our accommodation with on rocking chairs with a view of the volcano. It rained a bit, but we were well entertained by the common areas, including the pool table and table tennis. Paola and Elizabeth from reception were very kind, helpful and informative.
Stayed in August 2025
Reviewed: 26 August 2025
Susanna
United StatesBeautiful, lush, green property with a pretty pool/jacuzzi, great breakfast area, and lovely room!
Stayed in August 2025
Reviewed: 26 August 2025
Huckman
United StatesLoved the staff and the room was great!
Stayed in August 2025
Reviewed: 16 August 2025
Goetz
GermanyVery friendly staff, helps in any regards. Room, location, scenery great.
Stayed in July 2025
Reviewed: 16 August 2025
Beata
United StatesNothing I noticed
Service and environment. Nice nature around
Stayed in August 2025
Reviewed: 7 August 2025
Esther
Curaçaonothing
Personnel was very welcoming, the pool area qas great, also to play with other kids while the parents sat in the jacuzzi ;) nice relaxing garden surroundings, lots of birds passing by (not only chickens and goose). location is very central, could drive to la fortuna easily to have dinner.
Stayed in July 2025
Reviewed: 7 August 2025
Vikki
JerseyThe fact that you have to pay by cash. We had to drive into town in a torrential downpour, specifically to get cash out.
Beautiful grounds and accommodation. We (2 adults and 2 children) were in room 16, furthest away from the gate, and it looked very new, modern and was very spacious. Sitting on the rocking chairs and hammock on the veranda, watching the birds (especially the humming birds). Delicious pancakes at breakfast. The games area, which has a pool table, fooseball, table tennis and shuffle board.
Stayed in August 2025
Reviewed: 2 August 2025
Caroline
United KingdomNothing really just sometimes the lorries were noisy going past but easy location and beautiful gardens and wildlife made up from this.
Beautiful surroundings. Friendly staff. Lovely breakfast. Great location for visiting places and walk to good places to eat. The chickens, geese , turkey and peacock were interesting and beautiful to observe.
Stayed in August 2025
Reviewed: 30 July 2025
Alexandra
CanadaI wish the rooms had a bit more storage - for a family, we struggled to find room for all the stuff we had. I’d also love the opportunity to book a 1 or 2 bedroom room. The cabin was beautiful, but we’d love a bit more space.
The property here is beautiful - I truly felt like we were living in the rainforest. There was nothing quite like reading on the patio, listening to the rain come down and watching tropical birds fly in and out of trees. The staff was also amazing - always so willing to help. We also liked the location. It wasn’t walkable to La Fortuna, but it was a 5 minute drive - incredibly easy. Plus, there’s so many attractions within minutes. We never got bored!
Stayed in July 2025
Reviewed: 29 July 2025
Amelia
United StatesBreakfast (not included) wasn’t very good.
Flowers, breakfast nook with coffee, bed, a/c, staff
Stayed in July 2025
Reviewed: 28 July 2025
Leanna
United StatesThe hot tub is only heated after 3pm which makes sense since the days are hot but it would have been nice to use in the morning.
Located very close to a ton of hot springs and hiking. Feels like you’re in the jungle with all the trees and animals around. The game room has ping pong, shuffle board, pool and foos ball which were fun. And the hot tub was great after a long hike.
Stayed in July 2025
Reviewed: 27 July 2025
Vicky
United KingdomWiFi was very useful but not the best. But then who needs WiFi when you’re relaxing in Costa Rica!
Loved having the pool and hot tub and the accomodation was very comfortable and welcoming, a lovely verandah with rocking chairs and hammock to sit out and listen to the birds. We looked forward to getting back after our daily trips out. Really lovely staff.
Stayed in July 2025
Reviewed: 27 July 2025
Lauren
United KingdomNothing
Great pool for the kids. Rooms were big and beds comfortable.
Stayed in July 2025
Reviewed: 25 July 2025
Megan
United StatesFelt private and less noisy being on the edge of la fortuna suburb, but also very conveniently located by some local sodas and a market. The staff was very friendly. Elisa let us help pick eggs in the chicken coop. Lots of butterflies and hummingbirds and beautiful plants and flowers. Breakfast was extra but cheap and a good value.
Stayed in July 2025
Reviewed: 18 July 2025
Shannon
United StatesIt’s a 40 minute walk to the main town. We struggled with the key which frustrated one of the staff. Breakfast was not included.
The room was clean, the porch with the garden and view of the volcano was beautiful. Paula was very kind and helpful. The pool was beautiful and clean. There was lots of outdoor space and it never felt crowded.
Stayed in July 2025
Reviewed: 16 July 2025
Karly
United StatesThis was the best place we stayed during our 10-day vacation in Costa Rica. Absolutely beautiful grounds, delicious breakfast, sweet staff, and loved having our own cabana and private patio.
Stayed in July 2025
Reviewed: 14 July 2025
John
United StatesThe payment process is cash only for breakfast and the stay. However, after working through things, they do take PayPal.
The location, breakfast, grounds and room were all great.
Stayed in July 2025
Reviewed: 10 July 2025
Stephen
United StatesIt was beautiful. The staff were so friendly and helpful. The garden setting was so well kept. We loved that there was a/c in the room. It was walking g distance to town.
Stayed in July 2025
Reviewed: 1 July 2025
Jocelyn
United StatesThe walls were a little thin so you did hear your neighbors. You will hear the rooster or peacock each morning However. Would still stay again!
Wonderful experience at hotel roca negra! Beautiful gardens, as well as small kitchenette area for making complimentary tea or coffee, and pool and jacuzzi! Theres also chicken coop with peacocks. Communication with staff was great- they were very helpful in arranging taxis and volcano tour. Breakfast was delicious and everyday we saw animals we had never seen before!
Stayed in June 2025
Reviewed: 24 June 2025
Emma
IrelandLoved the location and the gardens, the terrace was just perfect with the hammock and rocking chairs. We used the outdoor jacuzzi every day during rainy spells and the staff were so lovely to us! Would recommend to anyone.
Stayed in June 2025
Reviewed: 21 June 2025
Andrew
United StatesBeautiful flora and fauna on the property, a great view of Arenal, comfortable lounge chairs and hammock, and a nice pool and jacuzzi!
Stayed in June 2025
Reviewed: 16 June 2025
Francesca
Italy- Some people in the staff weren’t that nice
- They upgraded us to a better room - The entire space is incredible: a lot of nature and animals and the view from the room was spectacular - Breakfast was delicious - Most of the staff is super nice and willing to help - Room was super spacious and clean - The hot tub after a long day hiking was amazing
Stayed in June 2025
Reviewed: 13 June 2025
Stacie
United StatesThe beds need more blankets. Pillows are a little stiff.
It’s close to town. It’s small and beautiful.
Stayed in June 2025
Füssen, Germany
Albufeira, Portugal
Roissy-en-France, France
Hyde, UK
Dublin, Ireland
Cochem, Germany
Fès, Morocco
Centennial, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content