Reviews of Hotel Roca Negra Del Arenal
2 kilometros oeste del parque, carretera al Volcan arenal, la Fortuna de san carlos C.R., 21007 Fortuna, Costa Rica

Loading
Guests also reviewed these properties:
Füssen, Germany
Albufeira, Portugal
Roissy-en-France, France
Hyde, United Kingdom
Dublin, Ireland
Cochem, Germany
Fès, Morocco
Centennial, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery spacious and clean room with great outdoor deck to sit on, surrounded by beautiful gardens. Great pool. Great local restaurant across the road.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation, garden, room
Nothing
Thank you for your visit, it is a pleasure to serve you with us ❤️🇨🇷 PURA VIDA
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe loved sitting in front of our accommodation with on rocking chairs with a view of the volcano. It rained a bit, but we were well entertained by the common areas, including the pool table and table tennis. Paola and Elizabeth from reception were very kind, helpful and informative.
Thank you for your visit, it is a pleasure to serve you with us ❤️🇨🇷 PURA VIDA
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBeautiful, lush, green property with a pretty pool/jacuzzi, great breakfast area, and lovely room!
Thank you for your visit, it is a pleasure to serve you in our home ❤️🇨🇷 PURA VIDA
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLoved the staff and the room was great!
Thank you for your visit, it is a pleasure to serve you in our home ❤️🇨🇷 PURA VIDA
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt is a gorgeous property in walking distance to great restaurants very nearby and town not too far away. The pool, hot tub, and game area were a hit for our family. Coffee all day, very friendly and helpful staff.
Pay for breakfast.
Thank you for your visit, it is a pleasure to serve you in our home ❤️🇨🇷 PURA VIDA
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewVery friendly staff, helps in any regards. Room, location, scenery great.
Thank you for your visit, it is a pleasure to serve you in our home ❤️🇨🇷 PURA VIDA
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewService and environment. Nice nature around
Nothing I noticed
Thank you for your visit, it is a pleasure to serve you in our home ❤️🇨🇷 PURA VIDA
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewPersonnel was very welcoming, the pool area qas great, also to play with other kids while the parents sat in the jacuzzi ;) nice relaxing garden surroundings, lots of birds passing by (not only chickens and goose). location is very central, could drive to la fortuna easily to have dinner.
nothing
Thank you for your visit, it is a pleasure to serve you in our home ❤️🇨🇷 PURA VIDA
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewBeautiful grounds and accommodation. We (2 adults and 2 children) were in room 16, furthest away from the gate, and it looked very new, modern and was very spacious. Sitting on the rocking chairs and hammock on the veranda, watching the birds (especially the humming birds). Delicious pancakes at breakfast. The games area, which has a pool table, fooseball, table tennis and shuffle board.
The fact that you have to pay by cash. We had to drive into town in a torrential downpour, specifically to get cash out.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewBeautiful surroundings. Friendly staff. Lovely breakfast. Great location for visiting places and walk to good places to eat. The chickens, geese , turkey and peacock were interesting and beautiful to observe.
Nothing really just sometimes the lorries were noisy going past but easy location and beautiful gardens and wildlife made up from this.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe property here is beautiful - I truly felt like we were living in the rainforest. There was nothing quite like reading on the patio, listening to the rain come down and watching tropical birds fly in and out of trees. The staff was also amazing - always so willing to help. We also liked the location. It wasn’t walkable to La Fortuna, but it was a 5 minute drive - incredibly easy. Plus, there’s so many attractions within minutes. We never got bored!
I wish the rooms had a bit more storage - for a family, we struggled to find room for all the stuff we had. I’d also love the opportunity to book a 1 or 2 bedroom room. The cabin was beautiful, but we’d love a bit more space.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewFlowers, breakfast nook with coffee, bed, a/c, staff
Breakfast (not included) wasn’t very good.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocated very close to a ton of hot springs and hiking. Feels like you’re in the jungle with all the trees and animals around. The game room has ping pong, shuffle board, pool and foos ball which were fun. And the hot tub was great after a long hike.
The hot tub is only heated after 3pm which makes sense since the days are hot but it would have been nice to use in the morning.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLoved having the pool and hot tub and the accomodation was very comfortable and welcoming, a lovely verandah with rocking chairs and hammock to sit out and listen to the birds. We looked forward to getting back after our daily trips out. Really lovely staff.
WiFi was very useful but not the best. But then who needs WiFi when you’re relaxing in Costa Rica!
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGreat pool for the kids. Rooms were big and beds comfortable.
Nothing
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewFelt private and less noisy being on the edge of la fortuna suburb, but also very conveniently located by some local sodas and a market. The staff was very friendly. Elisa let us help pick eggs in the chicken coop. Lots of butterflies and hummingbirds and beautiful plants and flowers. Breakfast was extra but cheap and a good value.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewVery close to every experience La Fortuna has to offer. Walking distance from restaurants. The property itself is lovely with native plants and animals. The pool and hot tub are great.
No comforters on the bed, which isn’t a big deal because it’s warm outside. No conditioner for hair, also not a big deal.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe room was clean, the porch with the garden and view of the volcano was beautiful. Paula was very kind and helpful. The pool was beautiful and clean. There was lots of outdoor space and it never felt crowded.
It’s a 40 minute walk to the main town. We struggled with the key which frustrated one of the staff. Breakfast was not included.
Thank you for your visit, it is a pleasure to serve you in our home ❤️ 🇨🇷 PURA VIDA
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThis was the best place we stayed during our 10-day vacation in Costa Rica. Absolutely beautiful grounds, delicious breakfast, sweet staff, and loved having our own cabana and private patio.
Thank you for your visit, it is a pleasure to serve you in our home❤️🇨🇷PURA VIDA
Reviewed: 15 July 2025 · Stayed in July 2025
Verified review