The gym was terrible....treadmills did not work and they were missing half of the freeweights....spa and onsite restaurant were overpriced as well

Breakfast was great including the staff, pool was nice but the jacuzzi is not warm which was a little deceiving in the pictures....room was nice with a fridge and coffee maker...I didn't like the bar of soap so bought my own body wash....small mini mart close to hotel...saw lots of monkeys, birds and iguanas.

Stayed in August 2025

We had a ground floor room. Each morning the cleaning staff congregated outside. We got very little rest because of the noise from their staff radios which kept us awake from early morning. The food was expensive

The pool facilities were excellent. The central location both to restaurants and shops and it is right beside manual Antonio National Park entrance.

Stayed in August 2025

I got there early in the day and had the hotel provide a taxi to pick me up from the airport and bring me to the hotel, so they knew what time I would arrive (10:45am). However they did not let me check in early - they made me wait until 3pm. I'm not sure if this is because I booked on booking.com, or if this is always the policy. I got a massage and hung out at the pool bar waiting for check-in, then it started pouring rain. The bartender at the pool called the front desk to ask if I could check in early, and they said no, 3pm. So I was stuck outside in the rain for hours. Then when I finally checked into my room at 3pm, there were towels folded into animal shapes, and the toilet paper was folded decoratively with like 15 folds. Surely I would rather have checked in early than wait outside in the rain for the cleaning lady to make the toilet paper pretty. Also I was in room 505, which is right under the rooftop bar. The swinging door the bartenders use to go back and forth from behind the bar was very loud, and I could hear it in my room when I was trying to go to sleep. It was so loud I thought people were playing table tennis above me the first night. The bar closes at 10pm so it was quiet after that. So I would not recommend staying in room 505.

The hotel was right next to the entrance of Manuel Antonio National Park, which was super convenient. There are also restaurants and souvenir shops within walking distance. The food and drinks at the hotel restaurants were good, and the staff very friendly. The pool area was nice also - they had a swim up bar. I also enjoyed the spa and had a wonderful 90 minute deep tissue massage. The bed was comfortable and the ocean view from the room was great. It was very clean.

Stayed in July 2025

Location was great for the park not so much for restaurants or shopping. Great jungle view saw several animals close up.

The food overall was delicious large portions. The pool was great. Good bar. Needed a waitress. lot of work for the bartender

Stayed in July 2025

The WiFi only worked the room 50% of the time. This made streaming very difficult. Also the decor Could Use some Updating.

Its location was great. A Birds Eye view of the park.

Stayed in July 2025

Next door to the national park need 10 Monte’s walking to the beach. The staff are awesome super nice and professional but the facility was old

Stayed in May 2025

Noisy staff in the morning, and Wifi that did not work in the bathrooms.

Hotel borders the national park Manuel Antonio, and is steps from the beach. Monkeys in the trees in the morning and iguanas running around. Great breakfast, and nice rooms. Staff is very friendly and helpful. Walking distance to restaurants.

Stayed in June 2025

Breakfast was just ok, jungle view was not as expected. It was of apartments next door.

Right next to Manuel Antonio National Park

Stayed in May 2025

Wifi did not work in the room on any device. Only could get it to work if standing right by the door. Told staff but nothing changed.

Nice layout with excellent views from top restaurant. Nice large pool with several smaller shallow options around the sides. Breakfast was good with many options, great fruit too. Room and bathroom clean and spacious and staff were friendly and helpful.

Stayed in April 2025

Beds were not comfortable, breakfast wasn't below average

Location, pool

Stayed in April 2025

Slightly more expensive than neighboring hotels. Onsite restaurants are also more expensive than eating outside the hotel.

Mugate suite is excellent. Good housekeeping and overall service. Great location, next to the park. Good pool and right direct access to the beach.

Stayed in March 2025

Housekeeping varied from day to day. Some days excellent - some days they did not replace coffee, wash clothes or leave enough toilet paper.

The rooms were spacious with plenty of room for your belongings. They offered a nice welcome drink, chocolates and a cold towel. But the best part was the location - at the entrance of the park and a short walk to the beach The guided tour of the park they arranged was phenomenal.

Stayed in March 2025

The restaurant on site and breakfast was really bad

The location was perfect for going to the park and going to the beach

Stayed in March 2025

The hotel is showing its age and needs some TLC. Our room shower was leaking everywhere but staff were accommodating and gave us a new room the next day.

The location next to the national park was perfect. Ability to walk to the beach.

Stayed in February 2025

The hotel is over priced

The staff was excellent

Stayed in February 2025

The place is run down and is way over priced

The staff was excellent

Stayed in February 2025

I had the impression that the hotel was closer to the beach and would have had a view of the sea and loungers available there. The loungers by the pool were unbelievably uncomfortable

Fab rooftop bar. I enjoyed using the pool up there too. The breakfast was good and so were the evening meals that I had.

Stayed in January 2025

There were problems with the water and safe, but these were very quickly sorted

It's right next to the National Park so very convenient. Also you can see birds from the roof top bar (including scarlet macaws and singing toucans!). The tour to the private waterfalls was also well worth it!

Stayed in January 2025

The jacuzzi do not get heated up which is a disappointment.

It is right next to the Manuel Antonio National Park.

Stayed in December 2024

Breakfast options were limited and not all food was covered meaning there were lots of flies. Pool loungers are not comfortable - it’s hard wood without any sort of cushion / padding

Great location for the national park and the beach. Staff were friendly. Lots of parking available if required

Stayed in December 2024

The sunbeds around the pool were extremely uncomfortable. Basically lying on wooden slats, with no cushioning. In the room the switches to turn out the lights were away from the beds so had to get out of bed to turn off bedside lights. The toilet in the bathroom is weirdly positioned a foot away from the sink, which is uncomfortable for using either the sink or the toilet. The breakfast was quite poor, with unpalatable looking food, with little taste due to low standard ingredients. Although the omelette made to order were quite good. The adult only rooftop pool was empty and not in use. The gym was not functional.

The staff were all super friendly and professional. The location next to the national park is perfect. Also wildlife inside the hotel grounds was wonderful. The room was large, with very comfy bed and had all you needed. Had a lovely balcony overlooking the jungle and distant sea view. The spa treatments were very good. The pool area is nice. Two choices of restaurant with the rooftop one having spectacular views.

Stayed in December 2024

There were two things that really stood out. 1. The first thing doesn't have much to do with the hotel itself but it's still a factor; Getting to the hotel was difficult because of the proximity to the park. If you're driving you have to drive through an absolute mess of people, very narrow roads and traffic. It is quite hair-raising. It was further frustrating to have to repeat this every single time coming and going from the hotel. 2. The hot water seems to be very limited. I think it's because of solar. Seem like on sunny days we had more than enough. But on rainy days or at night there was very little hot water. Also, there was a lot of noise during the day from construction. This really shouldn't affect most people though and is probably temporary.

The location was truly amazing. You are basically inside Manuel Antonio Park. The staff were the nicest most helpful people. they were on top of our every need. It was quite wonderful to have that kind of consistent and upbeat customer service with every experience and interaction with the staff. The rooms were very nice. The pool was beautiful. The food tasted truly amazing. And it was a nice quick short walk to the beach. Very close to shops and restaurants.

Stayed in November 2024

The only issue we had was a very long wait time at both top floor and bottom floor restaurant. We dined there our first two nights and waiting almost one hour for our food after we ordered! A few of the items were also not available. We ended up not eating there again except for breakfast which was fine.

Stayed in June 2024

Not quite the spa vibe but just a regular holiday hotel and in the respect a bit overpriced. Nice restaurants in walking distance

The pool and the breakfast were very nice.

Stayed in June 2024