Reviews of Surf Ranch Tamarindo 4 stars

Dear Jack, We’re sorry to hear that your experience didn’t meet your expectations. However, we must address the situation with full transparency. The initial room was significantly damaged due to negligence on your part. As a gesture of goodwill, we offered you a second room the only one available at the time, which was a twin. You agreed to the switch and also acknowledged responsibility for the damages caused in the first room. Please note that we have clear policies in place to handle such situations, and, as is standard practice worldwide, all guests are required to sign a registration form that includes this information. We aim to treat every guest with fairness and respect, and we expect the same in return. We appreciate your understanding.

Dear Jack, We’re sorry to hear that your experience didn’t meet your expectations. However, we must address the situation with full transparency. The initial room was significantly damaged due to negligence on your part. As a gesture of g… Show more

Yes, you made the reservation and messaged us stating it was for your brother. We sent the self check-in codes to you to pass along to him. The following morning, you claimed the codes didn’t work and that no one stayed in the room. However, when we sent our staff to check, your brother was indeed occupying the room. He had already signed the check-in form, had breakfast, and at noon refused to leave, insisting he would stay another night for free. We had no choice but to involve the police, after which he left. Now you're denying having made the reservation and claiming no one stayed, despite using three different IDs to book. Unfortunately, this appears to be a deliberate attempt at fraud. We have reported the incident to Booking.com for further investigation.

Yes, you made the reservation and messaged us stating it was for your brother. We sent the self check-in codes to you to pass along to him. The following morning, you claimed the codes didn’t work and that no one stayed in the room. However… Show more

Laura Check out out last 3 reviews, all 10/10. I am not sure why you are exaggerating that their are cockroaches, what you are referring to is the city public water open sewage drain the runs in front of the hotel all along the street, and this time of year you may see some from time to time, but there are not inside your rooms. You will also see Iguanas, birds, animals, insects, as they are all over Tamarindo, as we are in Costa Rica. We are an automated airbnb style hotel, so everything is self sufficient, however we have a cleaning lady on site, manager and cafe staff, so always someone there. Thank you.

Laura Check out out last 3 reviews, all 10/10. I am not sure why you are exaggerating that their are cockroaches, what you are referring to is the city public water open sewage drain the runs in front of the hotel all along the street… Show more

Thank you for the 7/10 review. We currently provide only bath towels, as hand towels were often taken or damaged. We’ve just added bath mats to the rooms. There is one trash can in the bathroom, great suggestion to add one in the main room. The café did close one day due to an emergency, and all guests were notified. I also offered you a free lunch. Please note we pay the café for your breakfasts, but we don’t control their emergency closures.

Thank you for the 7/10 review. We currently provide only bath towels, as hand towels were often taken or damaged. We’ve just added bath mats to the rooms. There is one trash can in the bathroom, great suggestion to add one in the main r… Show more

Yes, this was the only day the cafe was closed. Yes, we replied to you immediately. Also the check in time is at 3pm, when we send you the self check in codes. The cafe is a different business from the hotel, and yes our hotel is staffed. Thank you.

Yes, this was the only day the cafe was closed. Yes, we replied to you immediately. Also the check in time is at 3pm, when we send you the self check in codes. The cafe is a different business from the hotel, and yes our hotel is staffe… Show more

Hi Vayali, We’d like to clarify that you did not stay with us. It’s also not possible to access another guest’s room, as each room has only one set of keys, which are returned when a guest checks out. It seems you may be upset that you were unable to receive a refund after your stay, but we kindly ask that you refrain from making false claims. Thank you for your understanding.

Hi Vayali, We’d like to clarify that you did not stay with us. It’s also not possible to access another guest’s room, as each room has only one set of keys, which are returned when a guest checks out. It seems you may be upset that you we… Show more

Karen This review comes as a surprise. You cancelled your reservation, and told us you would not be able to come. I made an exception for you and allowed you to rebook for future dates. We have been in talks via booking.com, as our whatsapp number is offline as they are on vacation. Also the cafe, which is seperate from the hotel, was closed only for today as both staff were sick. I am here and have been here 24/7 to assist you with everything you need. I have sent you a message as you do check out tomorrow. Again, this review does surprise me.

Karen This review comes as a surprise. You cancelled your reservation, and told us you would not be able to come. I made an exception for you and allowed you to rebook for future dates. We have been in talks via booking.com, as our what… Show more

Thank you for your review, but a 2/10 seems not accurate. The floors are not dirt in the specific room you have, it's the type of tiles that look that way. There is no feces on your bathroom door either, it is brown paint that you can see they painted the floor in the bathroom with and did not have time to clean it, as they are constantly doing maintenance. It is unfortunate you would say that as you very well know it is a paint mark. Yes, our whatsapp is not for calls, which is why you see it did not work. On instructions it clearly says for messages only. That is why they replied by text. Thank you.

Thank you for your review, but a 2/10 seems not accurate. The floors are not dirt in the specific room you have, it's the type of tiles that look that way. There is no feces on your bathroom door either, it is brown paint tha… Show more

You should mentioned the sewage smell and cockroaches are not inside the hotel and on the street sewer in front if the neighboring business illegally opens sewage to street. Yes we reported them already, but it's good to mention on here that its not in the hotel itself. Thank you.

You should mentioned the sewage smell and cockroaches are not inside the hotel and on the street sewer in front if the neighboring business illegally opens sewage to street. Yes we reported them already, but it's good to mention on he… Show more