Reviews of Umami Hotel - Adults Only 4 stars
Calle 219A Hotel Umami, 70401 Puerto Viejo, Costa Rica
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation and common area
Bad smell and the guy who took our complaint at first was rude and said: the room in the first floor smell bad because of the humidity
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was great. Very spacious suite/apartment, and the bed was the most comfortable one I have found in Costa Rica.
There is no restaurant on site. They just serve free breakfast in the bar room. Typical Costa Rican dirt/rock road littered with potholes leading up to the Hotel.
Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your stay—especially the spacious apartment and the comfort of the bed. It’s wonderful to know it was the most comfortable one you found during your time in Costa Rica! We also appreciate your feedback regarding breakfast and the access road. While our restaurant does not serve lunch and dinner, we’re glad to offer a complimentary breakfast and have the bar open for drinks full-time. We hope to have the pleasure of welcoming you again soon and continuing to offer you a relaxing and enjoyable experience. Sincerely, Ray R. - Operations Manager
Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your stay—especially the spacious apartment and the comfort of the bed. It’s wonderful to know it was the most comfortable one you found dur… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewSpacious room. The staff tried their best to improve our stay. We designed. Comfortable bed. Comfortable sofa. Lots of storage.
The breakfast was ok - I expected more from a boutique hotel. The bar prices were way over priced. The tv is small and a bit outdated to 2025. Kitchen have plenty of room and storage- but the equipment was old , and really only the basics - very easy to equip it with actual cooking gear
Dear Alex, Thank you for your review. I am glad you enjoyed your stay. We will work on these details you mentioned to improve the experience for future guests. Sincerely, Ray R. - Operations Manager
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewVery clean.
Narrow and uneven road.
Dear Raju, We appreciate your review. Thank you very much. We hope you will revisit us! Sincerely, Ray R. Operations Manager
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe staff was courteous and professional. I enjoyed the pool and the breakfast was very good.
The refrigerator didn't work, there were no phones, and the shower wasn't private.
Thank you so much for your review! We are glad to hear that you would like to return to our property and that our personnel treated you well. After you brought it to our attention at checkout, we checked the refrigerator, and it was unplugged; we assumed the previous guests unplugged it. If we had known sooner there was an issue, we could have avoided this situation. Our deepest apologies for the incident. Thank you for your detailed review of your stay. Best regards, Ray R. - Operations Manager
Thank you so much for your review! We are glad to hear that you would like to return to our property and that our personnel treated you well. After you brought it to our attention at checkout, we checked the refrigerator, and it was unplu… Show more
Reviewed: 22 May 2025 · Stayed in March 2025
Verified reviewDear Christina, Thank you for leaving us a review. We appreciate that you share your opinion with us. We are also sorry to hear that your experience was not positive. Our breakfast usually has our highest scores, and we are here to please our guests when they need anything else. We would love for you to visit us in the future so we can improve your experience. Best regards,
Dear Christina, Thank you for leaving us a review. We appreciate that you share your opinion with us. We are also sorry to hear that your experience was not positive. Our breakfast usually has our highest scores, and we are here to please o… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe landscaping is lush and lovely. The bed and pillows were comfortable. The A/C and hot water/water pressure worked well. Breakfast was a highlight (very good). Staff was friendly when approached, though service was not proactive.
Parking is lacking. Had to park at another property nearby. “Pool view” room just means it’s on the ground level. We had no view of the pool. Speaking of the pool, it was VERY chlorinated, so I didn’t stay in it long. The mini bar was not stocked. The in-room espresso pod machine also didn’t work. We forgot toothpaste and they didn’t have nor sell any. I’ve never been to a “4 star” property that didn’t offer basic toiletries. So, I had to trek out in the rain for toothpaste.
Dear Anibal, We appreciate your review, and I am glad you enjoyed the room, bed, air conditioning, hot water, and breakfast. Regarding the maintenance details, I will review this information with my personnel and follow through until completion. Once again, thank you for your honest review. Best regards, Ray Rojas Operations Manager
Dear Anibal, We appreciate your review, and I am glad you enjoyed the room, bed, air conditioning, hot water, and breakfast. Regarding the maintenance details, I will review this information with my personnel and follow through until compl… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in February 2025
Verified reviewBest thing about Umami was the breakfast each morning, the peace and quiet by the pool, and the staff who go above and beyond
It's difficult to say a bad thing about Umami but we did find our bed was exceptionally loud. It was very squeaky. It can be difficult getting comfortable when each time you move the bed sounded like it was going to snap. That said, it wouldn't deter me from staying again.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewLoved that it was tucked away but still central
Reviewed: 6 February 2025 · Stayed in January 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewVery clean, very nice overall.
Breakfast was just ok. Refried beans served cold. Taste was bland. Fruit was excellent.
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewThe location was excellent, away from the main road but still close to all the restaurants and bars. The staff were really friendly and helpful with suggestions of were to eat and excursions. Thanks bracheal and tony.
Only negative was the constant lounge music playing in the bar area.
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewGorgeous hotel right near town, lovely rooms, comfy beds, beautiful pool. Staff were so kind and always happy to help, breakfast was delicious and we would definitely return. Would recommend eating at the local Thai restaurant and Koki beach. We went for new year and the party on the beach at jonnys place was so much fun. We also used the garage on the corner to fix a flat tyre.
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewBeautiful room and architecture ! Great breakfast ! Fantastic bird sounds in the morning ! Amazing terrace in 2nd floor !
I missed a coffeemaker in the room. Water pressure (shower) improved after talking to reception.