Reviews of Volcano Lodge, Hotel & Thermal Experience 3 stars
7km Oeste del centro de la Fortuna, 21007 Fortuna, Costa Rica

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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI literally loved everything about the property, from the landscaping to the pools.
The rooms :/ they feel SO outdated and the lighting inside is so white/blue that it doesn’t feel inviting. The bathrooms in the lobby were nicer than the bathrooms in the rooms. The rooms have so much potential!
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewgreat selection of pools, nice breakfast and food in the restaurants was good. Free pool tables and football tables.
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThis hotel sits on a large property, we stayed in a room with a small thermal pool in a garden visited by plenty of birds. The location is very quiet, the room is large, the personnel helps a lot on any issue. We were able to do a small laundry, still very expensive but also very helpful. From all the places we've been in Costa Rica this hotel had the best breakfast, with very good quality products. One can see also plenty of birds around the breakfast zone, the pool and the gardens. The hotel has a very nice thermal pool with multiple small pools accessible over night. It also has a normal pool. We really enjoyed it.
The temperature in the thermal pool was clearly too high. The thermal pool in the room was just not usable one day, clearly too hot. The large thermal zone was also on the edge. Other locations in the area have the temperature much better set.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGrounds and pools are great. Staff is very friendly. Lots of wildlife. The breakfast buffet was really good. We had the private hot tub which was fantastic.
Rooms are quite small. The lighting in the rooms is a harsh white light, very bright and clinical. They should switch the bulbs to something yellow and add some lamps or some other softer indirect lighting.
Hi Copeland, Thank you very much for choosing Volcano Lodge and for sharing your thoughts with us. We’re delighted that you enjoyed the natural surroundings, the wildlife, and the relaxing experience in our private hot tub, as well as the breakfast buffet and the friendly atmosphere created by our team. Your comments about the room lighting are greatly appreciated, as suggestions like yours inspire us to enhance the comfort and ambiance for future guests. We sincerely value your visit, your choice to stay with us, and the time you took to leave your review.
Hi Copeland, Thank you very much for choosing Volcano Lodge and for sharing your thoughts with us. We’re delighted that you enjoyed the natural surroundings, the wildlife, and the relaxing experience in our private hot tub, as well as the b… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWell laid out and enough space not to feel crowded. The gardens are beautiful and impeccably kept.
Hi Gareth, thank you for your wonderful review! We're thrilled to hear that you and your daughter enjoyed the pool and found our gardens beautiful and well-kept. We sincerely thank you for visiting Volcano Lodge. It was an honor to be part of your experience in La Fortuna, surrounded by the beauty of the Arenal Volcano. Your review is deeply appreciated.
Hi Gareth, thank you for your wonderful review! We're thrilled to hear that you and your daughter enjoyed the pool and found our gardens beautiful and well-kept. We sincerely thank you for visiting Volcano Lodge. It was an honor to be part … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBeautiful and close to town with lots to do
The hot water in shower didn’t heat up properly, but we told maintenance on departure.
Hi Samantha, Thank you for choosing Volcano Lodge and for taking the time to share your experience. We’re thrilled to hear that you enjoyed the natural surroundings, the thermal pools, and the stunning views of Arenal Volcano, as well as the convenience of being close to town with plenty to explore. We also appreciate your feedback regarding the shower, as comments like yours help us pay attention to details and continue enhancing the guest experience. It was a pleasure to be part of your visit to La Fortuna, and we truly value your review.
Hi Samantha, Thank you for choosing Volcano Lodge and for taking the time to share your experience. We’re thrilled to hear that you enjoyed the natural surroundings, the thermal pools, and the stunning views of Arenal Volcano, as well as t… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewNice thermal pools
Rooms are outdated
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewEverything
Weather conditions
Hi Sara, Thank you very much for choosing Volcano Lodge as part of your vacation. We truly hope you enjoyed La Fortuna and the stunning Arenal Volcano. We greatly appreciate you taking the time to leave us a review.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewBeautiful hot springs and I liked that it wasn’t overrun with people. So relaxing. I enjoyed a massage at the spa with the windows open and the rain coming down (it was heaven!).
The double room was a little small for 4 people but we made it work.
Hi Caitlin, We sincerely thank you for visiting Volcano Lodge. It was an honor to be part of your experience in La Fortuna, surrounded by the beauty of the Arenal Volcano. Your review is deeply appreciated.
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe location was amazing and the private jacuzzi was great!
Bit pricey
Hi Chris, Thank you for staying with us at Volcano Lodge during your vacation. We trust that you enjoyed the charm of La Fortuna and the majesty of Arenal Volcano. We are grateful for your thoughtful review.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewWe had a very nice stay at Volcano Lodge. The rooms were clean and comfortable, the staff friendly, and the hot spa was a highlight — a great way to relax after a day out. The food was also very good. Overall, a lovely place and a relaxing experience.
One suggestion: the music at the pool bar was much too loud. It would be more enjoyable if it were turned down significantly, or replaced with soft background music to better match the peaceful rainforest setting — or even turned off altogether.
Hi Lynn, Thank you so much for choosing Volcano Lodge and for taking the time to share your experience. We’re thrilled to hear that you found your stay relaxing and enjoyed the comfort of your room, the friendly attention of our staff, and the hot spa—it’s wonderful to know these moments added to your visit. We also appreciate your thoughtful feedback regarding the pool bar music. Suggestions like yours are invaluable as they help us reflect on how to enhance the overall atmosphere and create an even more harmonious experience in the rainforest setting. It was a pleasure having you with us, and we are truly grateful for your review and for making Volcano Lodge part of your La Fortuna adventure.
Hi Lynn, Thank you so much for choosing Volcano Lodge and for taking the time to share your experience. We’re thrilled to hear that you found your stay relaxing and enjoyed the comfort of your room, the friendly attention of our staff, and… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe hot springs and nature.
The AC leaked water into my room all on the floor.
Dear Heather, Thank you for visiting La Fortuna and for taking the time to share your feedback with us. We're delighted to know that you enjoyed the natural surroundings and the relaxing experience of our hot springs—elements we are proud to offer in this unique corner of Costa Rica. We also appreciate your comment regarding the air conditioning. Observations like yours help us reinforce the attention to detail that is so important to maintaining a high-quality guest experience. Thank you once again for choosing to stay with us and for contributing to our ongoing efforts to improve. Warm regards,
Dear Heather, Thank you for visiting La Fortuna and for taking the time to share your feedback with us. We're delighted to know that you enjoyed the natural surroundings and the relaxing experience of our hot springs—elements we are proud… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewBeautiful grounds, thermal pools, great complimentary breakfast, helpful and kind staff, clean comfortable rooms.
Honestly, we loved it and I can't think of a single thing we didn't like.
Hi Benilda, Thank you for taking the time to share your impressions following your recent stay with us. We are truly grateful for your kind words and thrilled to know that you enjoyed the natural beauty of our grounds, the relaxing thermal pools, the complimentary breakfast, and the comfort of your room. It’s also especially rewarding to hear your recognition of our team — their kindness and helpfulness reflect the spirit of hospitality we aim to offer every day. Feedback like yours encourages us to keep focusing on the details that make each stay special. From the setting at the foot of the Arenal Volcano to the warmth of our service, we’re proud to share a little bit of what makes La Fortuna such a special place to visit. Thank you again for choosing to stay with us and for visiting this beautiful region of Costa Rica. Warm regards,
Hi Benilda, Thank you for taking the time to share your impressions following your recent stay with us. We are truly grateful for your kind words and thrilled to know that you enjoyed the natural beauty of our grounds, the relaxing therm… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBreakfast was amazing. Food all around was incredible. It was clean and peaceful surroundings. We had a great time as a family. The staff was very good.
That we had to leave after three days.
Hi Ingrid, Thank you so much for taking the time to share your experience. We’re truly grateful for your visit and for choosing to spend quality family time in La Fortuna—such a special corner of Costa Rica. It brings us great satisfaction to know that you enjoyed the peaceful atmosphere, the care put into the food, and the hospitality of our team. Moments like the ones you describe are exactly what we strive to create for every guest: genuine, flavorful, and memorable. We especially appreciate your enthusiasm, and we’re delighted that your stay left such a meaningful impression. Warm regards,
Hi Ingrid, Thank you so much for taking the time to share your experience. We’re truly grateful for your visit and for choosing to spend quality family time in La Fortuna—such a special corner of Costa Rica. It brings us great satisfacti… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe view from our room was exquisite! Gorgeous view of the Volcano! Breakfast was wonderful, with gallo pinto, fresh fruit and many options. The pool was refreshing and very fun for my daughter, even in the rain! We were also able to book many excursions from the concierge on-site even for the same day, it was very easy and a fair price.
We had to change to different wifi codes everywhere within the property, but just a minor annoyance.
Hi Nicole, Thank you very much for sharing your thoughtful feedback and for choosing to stay with us during your visit to La Fortuna. We are delighted to hear that you enjoyed the breathtaking view of the volcano from your room, as well as the variety and quality of our breakfast offerings. It’s wonderful to know that the pool provided a refreshing and enjoyable experience for your daughter, even amid the refreshing rain. We’re also pleased that our concierge team could assist you efficiently in arranging excursions, making your adventure planning seamless and convenient with fair pricing. Regarding the Wi-Fi access, we appreciate you mentioning this detail. Our property’s infrastructure is designed to maintain a balance between connectivity and the preservation of the natural environment surrounding us. Your feedback helps us continue to evaluate and enhance our services for guest convenience. Thank you once again for visiting La Fortuna and for taking the time to provide such valuable insights. Warm regards,
Hi Nicole, Thank you very much for sharing your thoughtful feedback and for choosing to stay with us during your visit to La Fortuna. We are delighted to hear that you enjoyed the breathtaking view of the volcano from your room, as well a… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewGreat breakfast and beautiful grounds. Staff were very friendly.
Rooms were a little small for the price.
Hi Kathy, Thank you for choosing to stay with us and for sharing your thoughtful feedback. We are delighted to hear you enjoyed our breakfast and the beauty of our grounds, as well as the friendliness of our team. Our goal is to offer a welcoming environment where guests can connect with the natural surroundings of La Fortuna and experience the warmth of Costa Rican hospitality. We appreciate your visit and the opportunity to be part of your experience in this wonderful destination. Warm regards,
Hi Kathy, Thank you for choosing to stay with us and for sharing your thoughtful feedback. We are delighted to hear you enjoyed our breakfast and the beauty of our grounds, as well as the friendliness of our team. Our goal is to offer a … Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewRooms were clean, pools were great, breakfast was delicious. Our family of 6 had a wonderful time
Hi Stephanie! Thank you for your wonderful review! We're thrilled to hear that you and your family had a fantastic time soaking in the pools and enjoying the beautiful scenery. It's great to know that you found the rooms clean and the breakfast delicious. We strive to create memorable experiences for our guests, and your feedback truly motivates us. We hope to welcome you back soon for another amazing stay!
Hi Stephanie! Thank you for your wonderful review! We're thrilled to hear that you and your family had a fantastic time soaking in the pools and enjoying the beautiful scenery. It's great to know that you found the rooms clean and the brea… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewLovely gardens. Private hot tub wonderful. Room very comfortable. Breakfast buffet delicious. View of the volcano amazing!
No complaints
Hi Anne, Thank you for your lovely review! We're thrilled to hear that you enjoyed our beautiful gardens, the private hot tub, and the comfortable room. It's great to know that the breakfast buffet and the stunning view of the volcano made your stay even more special. Your recommendation means a lot to us! We hope to welcome you back soon for another memorable experience. Pura vida!
Hi Anne, Thank you for your lovely review! We're thrilled to hear that you enjoyed our beautiful gardens, the private hot tub, and the comfortable room. It's great to know that the breakfast buffet and the stunning view of the volcano… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewWe stayed in a room that had a private hot spring tub! That was amazing, the rest of the hot springs pools and tubs were awesome! And the pool bar is great!
I can’t say we didn’t like something.
Thank you very much for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed the private thermal tub and the variety of pools available throughout the property. It's always rewarding to know that these unique elements of our location contribute to a memorable stay. The connection with nature, the relaxing waters, and the atmosphere of the pool bar are all integral parts of what we aim to offer our guests. Being located in the heart of a tropical rainforest presents us with a setting that is both beautiful and dynamic. The richness of the natural environment comes with certain realities that require constant attention and care. We embrace this challenge with enthusiasm, as it inspires us to stay proactive in every aspect of our service and infrastructure. We approach every stay as an opportunity to learn, evolve, and fine-tune the experience we provide. Your comments reinforce the importance of this approach and motivate us to continue moving forward with a focus on consistency, care, and quality. Thank you once again for your feedback and for allowing us to be part of your time in La Fortuna.
Thank you very much for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed the private thermal tub and the variety of pools available throughout the property. It's always rewarding to know that th… Show more
Reviewed: 2 May 2025 · Stayed in March 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewWell cared. Beautiful surroundings
Unpaved entrance area
Dear Lymari, thank you for your feedback. We are delighted to hear that you enjoyed the well-cared facilities and beautiful surroundings of our hotel. We appreciate your comments and will take them into consideration for future improvements. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience at our hotel. Thank you for choosing Volcano Lodge, Hotel & Thermal Experience.
Dear Lymari, thank you for your feedback. We are delighted to hear that you enjoyed the well-cared facilities and beautiful surroundings of our hotel. We appreciate your comments and will take them into consideration for future improvements… Show more