Reviews of Silver Sands Penthouse
53 Protara, Flat B3, Complex Mike and Lenos Tsoukas, 5296 Protaras, Cyprus
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Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewWe originally paid and booking was confirmed for a place with "sea views" at, 53 Protara, Flat B3, Complex Mike and Lenos Tsoukas/ Silver Sands Penthouse! Two weeks prior to our arrival, received an email, advising," due to technical reasons the Silver Sands Penthouse apartment is no longer available!" We were offered a villa at 40 Levanda, which we reluctantly accepted, as we had no other choice! Villa was not what we excepted as it was located in the middle of nowhere and surrounded by watermelon farms and not of the standard of the original booking! Villa, had no ironing board, no iron, no hair dryer, A/C was faulty, no standard complimentary coffee, sugar, and fridge had leftovers from the previous tenants! We visited the Agency ( L A Mer Homes) , and spoke to an agent named, Andrew! He claimed, the Silver Sands apartment had water damage and was under repair! Not satisfied with his response and suspicious of his claims, we visited the apartment that we'd originally booked and noticed there was another tourist family staying there. Hence, we were lied to! Very disappointed with LA Mer Homes agency and will never recommend them to anyone! Booking.com needs to investigate these complaints as its not acceptable, apparently, we were told by locals, it's a "common practice with agents" and we are demanding a refund.
Dear Harry, Thank you for taking the time to share your experience. We genuinely regret to hear that your stay did not meet your expectations and would like to extend our sincere apologies for the inconvenience caused. First and foremost, we understand how disappointing it must have been to have your original booking at the Silver Sands Penthouse changed so close to your arrival. Please be assured that the decision to relocate your reservation was not taken lightly. At the time, we were informed of urgent maintenance work required at the apartment, including water-related issues that made it temporarily unsuitable for guests. The villa Levanda 40 was offered as an alternative to avoid disruption to your holiday plans, and we appreciate your understanding in accepting the change under such circumstances. We are, however, very sorry to hear that the villa did not meet your expectations. Your comments regarding the location, amenities, and condition of the property have been noted with concern. This certainly falls short of the standards we aim to uphold, and we will investigate the specific issues you mentioned, including the absence of essentials such as an iron, ironing board, and hairdryer, as well as the state of the refrigerator and air conditioning unit. Please rest assured that corrective actions will be taken where needed. With regard to your visit to the originally booked property and the observations made, we understand how this could be upsetting. The situation you described is being looked into internally, and we are reviewing all communication and bookings around the time of your stay to clarify the circumstances. We value your feedback as it helps us improve the services we provide. Please know that this experience is not reflective of the standards we strive for, and we regret that we did not meet your expectations on this occasion. If you are open to further discussion, we would appreciate the opportunity to speak with you directly regarding a possible resolution. Please contact us at reservations@lamerhomes.com at your earliest convenience. Kind regards, The L.A Mer Homes Team - EL.
Dear Harry, Thank you for taking the time to share your experience. We genuinely regret to hear that your stay did not meet your expectations and would like to extend our sincere apologies for the inconvenience caused. First and foremost,… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewI was extremely disappointed with the hygiene. The bed sheets were dirty, and there were disgusting smudges on the windows. The fans were filthy and potential breeding grounds for viruses. NOT TO TALK ABOUT THE ANTS THAT WERE EVERYWHERE. The toilets were not cleaned and had visible stains, and the towels were left over from the previous guests. Many of the electrical sockets didn’t work, and some even fried our adapters. There were so many issues, and the customer service was completely inadequate. When I reported problems like non-working or damaged appliances and the glass balcony doors, they asked questions I had already answered in previous messages. On top of that, their demeanor when speaking to me was disrespectful. The person who came to "fix" the appliances was rude and condescending, talking down to me. To make matters worse, they had the audacity to demand that we clean the place and take out the trash, threatening to charge us 250 EUR if we didn’t – absolutely ludicrous! I WOULD NEVER GO BACK THERE, NOR RECOMMEND ANYONE TO STAY THERE.
Dear Alessandro. Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. The apartment was inspected before your arrival and it was in excellent condition. If you had any issue during your stay it would be nice to contact us so we can help you. We would like to know more. Please send us an email at reservations@lamerhomes.com, so our Customer Service Manager can discuss your issues personally.
Dear Alessandro. Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. The apartment was inspect… Show more
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewVery nice place very close to beach and shops and restaurants
A bit of a high ramp to climb and stairs to the roof very steep .
Dear Deborah, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. We'll be more than happy to have you as our guest again in the near future!
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewReally spacious, excellent view, great location. Needs an AC at the big area next to the kitchen, as you loose so much space you cannot use due to high heat, which i would.love to use due to the view, the fans are not enough for.the area which is lovely
Kitchen needs deep cleaning, needed to clean all surfaces. Entering from elevator downstairs is really dirty ans smelly, which gives you a bad impression from the start, and elevator needs cleaning as well.
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed … Show more
Reviewed: 10 July 2024 · Stayed in July 2024
Verified reviewReviewed: 22 May 2024 · Stayed in May 2024
Verified reviewReviewed: 19 June 2023 · Stayed in June 2023
Verified reviewReviewed: 6 June 2023 · Stayed in June 2023
Verified reviewReviewed: 22 April 2023 · Stayed in April 2023
Verified reviewReviewed: 20 October 2022 · Stayed in October 2022
Verified reviewThis spacious apartment has fantastic panoramic views of the sea, and a balcony to take in the view & atmosphere of the strip. It is ideally located in the heart of protaras, close to all the bars & restaurants, shops & beaches.
The apartment is superb, I am scratching for things to complain about a few more bowls & mugs would have been nice and a mattress topper as bed was quite hard and a second key, as we were a party of 4 adults including a pensioner, it would have been good to let her go back earlier. Finally, access to the building is up a very steep drive, it is only 5 m long but would be a problem for anyone with severe mobility problems. The actual apartment is serviced by a lift.