Reviews of Casa Yasmina - 3 bedroom villa in Protaras
Alkioni complex Vrysoudion, 5295 Protaras, Cyprus
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Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewPlease do not book. AVOID AT ALL COSTS
Please do not book this villa. We arrived in the early hours to find the villa was in an extremely poor condition and there was no running water. Two bedrooms have large areas of black mould. The air conditioning units are poorly maintained and leak. After 10 minutes of use, there are huge puddles form on the floor. They also run water so close to electrical outlets that it extremely hazardous. The beds and bedlinen provided were in a dire condition, heavily soiled, misshapen mattresses. To add to the above, during our 8 hours at the villa, there was no water available. This meant we couldn't shower, clean our teeth or flush the toilets. We contacted both Booking.com and the agent Local Host within 30 minutes of arrival to request that the issues were resolved or we were allocated to another villa for our holiday. Local Host, did not respond to any of our emails or WhatsApp messages during this first day, other than to send a message at 4pm to say their maintenance team were at the villa. Unfortunately when we returned to the villa they had not been bothered to wait. We then waited a further 2 hours for the maintenance team to return. At 8pm we had no alternative and had to find alternative accommodation for that night. Clearly after 36 hours without a shower, we we were beginning to struggle with our personal hygiene needs. We then spent another day in contact with booking.com and attempting to contact Local Host to arrange alternative accommodation or a refund. After another night in an alternative villa, we had to book another villa, as Local Host had the audacity to say we had been unresponsive. Please do check alternative sights and google for reviews about Local Host, based in Larnaca. Even on this site, positive reviews have been left by guests who have stayed 1 or 2 nights and are resident in Cyprus. Maybe, just maybe Local Host are attempting to alter their feedback scores. Four weeks since our return, we are still trying to get a refund.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOverall it was a very good villa but the price is very high. There is a BBQ place near the pool with all the necessary equipment.
The price was very high and i had no other choice but pay it. Also there is a 300€ temporary deposit fee for potential damages which is a little too much especially if you are stays for 1 night like us. The pool had some leaves which we cleaned but it is understandable.
Reviewed: 8 August 2024 · Stayed in July 2024
Verified reviewLocation
There was too much chlorine in the pool Not all equipment available
Thank you for the feedback! We're glad you liked the location and will work on addressing the chlorine and equipment issues.
Reviewed: 16 September 2023 · Stayed in August 2023
Verified reviewReviewed: 23 August 2023 · Stayed in August 2023
Verified review-Good location -Sea view from the rooms -Clean indoors
There were a lot of issues with the house, and the management didn't seem to care. -Firstly, the chairs in the kitchen/dining room were in very bad condition, almost destroyed. Nothing like what we saw in the pictures. -Also, the outdoor chairs for the table by the pool were not enough for all guests. -The living room sofa was not comfortable, it felt broken. -The pool wasn't properly cleaned. -The mattresses were not comfortable, especially for the double beds. Most of us had trouble sleeping. -Before we arrived, we asked if there was a BBQ and BBQ equipment we could use, and the answer was yes. However, when we arrived, we found the equipment (grills, etc.) very dirty, so we couldn't use them. -Regarding the hosts/management, they continuously avoided responding to our complaints and didn't take any actions. Even though the house had potential, our experience was very disappointing, and I wouldn't recommend this place.
Thank you for sharing your feedback. I’m sorry to hear about the issues you encountered during your stay. We strive to provide a high-quality experience for our guests, and I regret that we fell short in your case. We are addressing the concerns you mentioned: Chairs and Furniture: all damaged furniture was replaces Outdoor Seating and Pool: We will provide additional seating options and ensure that the pool is properly cleaned. Mattresses and Sofa: We are reviewing the condition of the mattresses and sofa to improve comfort. BBQ Equipment: We will ensure that BBQ equipment is properly cleaned and maintained. Regarding communication, I’m sorry if it felt like we were not responsive. We will work to improve our responsiveness and follow-up on guest concerns more effectively. Thank you again for your feedback. We hope to have the opportunity to offer you a better experience in the future.
Thank you for sharing your feedback. I’m sorry to hear about the issues you encountered during your stay. We strive to provide a high-quality experience for our guests, and I regret that we fell short in your case. We are addressing the co… Show more
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewBroken lights No tv signal Dirty and badly smell linets Old and uncomfortable mattresses Damaged dining chairs Broken outside chairs Dirty pool Dirty yard Overpriced Delay check in without compensation Bad management
Thank you for your feedback. We’re sorry to hear about the issues you encountered during your stay. Regarding the broken lights and TV signal, we will have our maintenance team address these immediately. We are also working on improving the cleanliness and condition of our linens, mattresses, dining chairs, and outdoor furniture. The pool and yard cleanliness will be a priority as well. We understand your frustration with the delayed check-in and apologize for any inconvenience caused. We strive to provide the best possible experience for our guests and will use your feedback to make necessary improvements. Thank you for bringing these matters to our attention.
Thank you for your feedback. We’re sorry to hear about the issues you encountered during your stay. Regarding the broken lights and TV signal, we will have our maintenance team address these immediately. We are also working on improving th… Show more
Reviewed: 14 August 2023 · Stayed in August 2023
Verified review