Reviews of Crystal Springs Beach Hotel 4 stars

There was noisy construction - had to cancel - they said they’ll refund it, they refunded half of it.

Our hotel stay was delightful, marked by impeccable service! The staff were courteous and efficient, ensuring a memorable experience. Lovely gardens- relaxing view.

The surroundings and outside pool and bay area

Nothing to fault

I was skeptical of all the positive reviews, but after staying for a week, I completely understand the praise. We arrived late at night and were warmly welcomed with snacks after our long journey. The staff were friendly, quick to accommodate our room change, and always helpful throughout our stay. They went above and beyond to help us celebrate two birthdays, preparing decorations and a cake. Even our visiting family, who had booked elsewhere, decided to move to this hotel after one dinner with us. It’s clear that the entire team, including management, genuinely cares about guests. The atmosphere felt warm and family-like. We’ll definitely be back!

Amazing resort style hotel, beautiful large garden sea facing from a cliff...hotel management is exceptional...top notch...beating Dubai 5 star standard....just join and enjoy!!

All perfect.

Everything!

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Τhe location, the staff, very clean hotel, breakfast, the service

The only remark, is the tents in one of the areas with sun beds. The tents have straw roof which do not block the sun very well. This particular area has beautiful scenery,but it needs a little bit more attention ( eg cut the grass more often, trim palm trees)

The hotel was very clean, incredible food-plentiful, flavorful and beautifully presented! Staff members in all areas were welcoming and professional! Lovely gardens and amazing view! We will return back!

The only thing that did not quite hit the mark was the day entertainment.They did delivered the program as expected, but for the majority of the team, their energy felt a little rehearsed rather than genuine.

Large gardens,breakfast,staff

Price of drink,if not all inclusive ir is double what you pay in pernera or protaras.sun beds being reserved a bit annoying but still plenty of room.

Very clean, with staff paying great attention to detail. Located close to a beautiful beach.

Gardens Beach Sun-beds looking at the beach Beautiful view

I am a big coffee drinker and not finding a decent iced coffee (with fresh milk)was a turn off for me.The machine one was almost undrinkable

It sounds like a cliche but everything about this hotel was perfect: - Room: spaces, with comfortable bih beds and pillows. You even have the option to choose which type of pillow is most suitable for you. Bathroom nice and spacious with walk in shower. We had a room with the see view on the 1st floor, balcony was spacious enough for two people to sit down and relax with a nice view on the bay - Food: We had breakfast included in the price and we’ve payed for the dinner. Both of the meals are in a for of a buffet but with a such diverse options of fresh ingredients, fruits, meat, pastries, fresh orange juice, coffee and much more. In the complex you have 2 more place to eat: Beach bar & one alla carte restaurant based on prepared fish or meat menu for 2 people. In the beach bar during the lunch time there is a soft live music session that is very pleasant. - Resort surrounding: beautiful combination of grass ground with palm trees as natural shade accompanied with the sun beds that are included in the price. Pool area was so clean as well as the rest of the resort. They even have a small jacuzzi from which you have great view on the bay itself. - Cleanness: this is separate category for a reason. The room was cleaned 2 times a day! As well as all other rooms and areas in hotel (lobby, wellness & spa area with toiletaries) - Staff: All of them were very polite and making you feel very welcome. - Attention to details: this is something that in my case makes great difference. They refill your coffee and give you the cups to make coffee to go in the morning if you are up before breakfast. You can choose the pillow which suits you the most between few offered options. For the welcoming quest you’ll get a bottle of sparkling vine to enjoy the sunset. - Overall impression: even though there were a lot of people I didn’t feel it was too crowded. There were not inappropriate noise at any part the day.

Nothing to add here :)

This is a beach front hotel, very well positioned only a few minutes walk from serena bay and a few minutes drive from Protara's main street. The hotel has many amenities, a restaurant and a pool bar. The hotel's yard is great with sunbeds extending on the grass having a nice view of the bay.

Staff was firm about hotel policies, shown no flexibility, ie. You are told the moment you check in not to bring anyone else on the premises -not that we were planning to, we were looking for some pitta bread for dinner along with the buffet but it couldn't be accommodated and no alternatives provided, couldn't get different food and have it there if you didnt like what was for lunch there. Experience felt a bit impersonal overall. The hotel gets a lot of groups through travel agents and all-inclusives, so everyone else probably gets a second-class treatment. Cocktail receptions and activities are primarily organised for them, so others might be feeling a bit left out.

The pool, the bars, the staff, the room, everything is nice! You're getting great value for you money. We loved that they allow inflatables in the pool. The market has a variety of them as well. Also, we were worried about food for our 8-months old, but we always found something suitable

We liked the food, but sometimes it felt that there could me abit more salad options