Reviews of Lime 3-Bedroom Villa in Protaras
Ellinadiko, 5297 Protaras, Cyprus
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Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewThe spaciousness
Broken dining chair, shelf hanging off in bedroom, wardrobe knob came off, chipped plates and dishes, only5 loungers around pool and no cushions on them. Crumbs under dining tabletop, baby’s nappy on grass by pool, chairs on balcony coming unwoven, balcony covered in bird droppings. Cobweb hanging from ceiling
Thank you for your feedback. We're glad to hear you appreciated the spaciousness of the apartment. However, we sincerely apologize for the maintenance and cleanliness issues you encountered. Your comments have been taken seriously, and we will make the necessary improvements to ensure these issues are resolved.
Thank you for your feedback. We're glad to hear you appreciated the spaciousness of the apartment. However, we sincerely apologize for the maintenance and cleanliness issues you encountered. Your comments have been taken seriously, and … Show more
Reviewed: 2 September 2024 · Stayed in August 2024
Verified reviewThe swimming pool was a good size and clean. Air con worked.
The house itself wasn’t clean. The tv had 8 remotes which none of them worked the tv. There was a broken glass table on the size of the property too. The second day there was a sewage smell which came from the room where the washing machine was. I spoke to someone who said they will send someone out to sort which never and because of this my kids ended up being ill the following day. The WiFi didn’t working in any of the other rooms part from the living room.
Thank you for your feedback. We are glad to hear that you enjoyed the swimming pool and the air conditioning. However, we sincerely apologize for the issues you encountered during your stay. The cleanliness of the house and the maintenance concerns you mentioned are certainly not acceptable, and we will investigate these issues further to ensure they are addressed. We also regret that the sewage smell and Wi-Fi problems were not resolved in a timely manner. We take your concerns seriously and will work on improving the service and maintenance in the future.
Thank you for your feedback. We are glad to hear that you enjoyed the swimming pool and the air conditioning. However, we sincerely apologize for the issues you encountered during your stay. The cleanliness of the house and the maintenance … Show more
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 10 July 2024 · Stayed in May 2024
Verified reviewReally liked the overall layout of the house and the privacy of the pool area. Lovely rooms and Great location although not where we expected it to be based on the map on booking.com vs where it actually is (google maps is accurate) so beware of that if youre booking based on location
TV was impossible to work, had 8 remotes on top of the tv stand and none of them worked to even turn it on- we tried for ahout 3 days before calling it quits. We could have messaged the owner in hindsight but it was quite nice going a week without tv. Would still stay again.
Thank you for sharing your experience. We're glad you enjoyed the layout, privacy of the pool area, and the location of the house. We apologize for the confusion with the map and the issues with the TV. We'll definitely look into the TV remote situation to make sure it's easier for future guests. We appreciate your feedback and look forward to welcoming you back for another stay!
Thank you for sharing your experience. We're glad you enjoyed the layout, privacy of the pool area, and the location of the house. We apologize for the confusion with the map and the issues with the TV. We'll definitely look into th… Show more
Reviewed: 20 April 2024 · Stayed in April 2024
Verified reviewLovely spacious villa in great location with nice pool
Arrived and fridge freezer was broken. So food we had bought wasted on arrival. Had to go 7 days without which was so disappointing. Also no garden furniture was outside we had to move outside ourselves
Thank you for your feedback and for highlighting the positive aspects of your stay. We're really sorry to hear about the issues with the fridge and garden furniture. We understand how frustrating it must have been and will address these concerns to ensure they’re resolved for future guests. We hope to have the opportunity to welcome you back and provide a better experience.
Thank you for your feedback and for highlighting the positive aspects of your stay. We're really sorry to hear about the issues with the fridge and garden furniture. We understand how frustrating it must have been and will address these… Show more
Reviewed: 31 October 2023 · Stayed in October 2023
Verified reviewNice and spacious and comfortable.. lovely gated off swimming pool and very private with nobody overlooking. And just a nice 15min walk from main Protaras
Would of been nice to have a bath in 1 of the 3 bathrooms. And no tv was only able to get you tube. Did have Netflix and prime but was unable to connect account assuming this was because of being in different country
Thank you for your feedback! We're glad you enjoyed the spaciousness, comfort, and the private pool. We appreciate your suggestions about having a bath in one of the bathrooms and the TV setup. We will look into these aspects to enhance future stays. We hope to welcome you back!
Thank you for your feedback! We're glad you enjoyed the spaciousness, comfort, and the private pool. We appreciate your suggestions about having a bath in one of the bathrooms and the TV setup. We will look into these aspects to enhance… Show more