Reviews of NYX Hotel Limassol 4 stars
Anexartisias & Christodoulou Hadjipavlou, 3040 Limassol, Cyprus
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation
Poor quality of staff overall. They have to pass training on how to manage hospitality
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewFood
I stayed at this hotel and was extremely disappointed. The room was dirty, the sheets didn’t feel fresh, and the bathroom had a bad smell. The staff were unfriendly and unhelpful, and every small request felt like a burden to them. The pool was a complete letdown – it’s extremely small, freezing cold, and you’re not even allowed to have a drink by the poolside. On top of that, we had requested an extra bed in the room, and what we got was a flimsy folding bed with a terrible mattress. The minibar didn’t even work, and we only received half of what was supposed to be included in it. For the price we paid, this was unacceptable. Definitely not coming back.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat location
Disappointing stay. The room was dirty and never properly cleaned. The fridge and two hairdryers didn’t work and were never fixed. No toilet paper or soap refills. Cleaning staff just rehung towels without cleaning. The pool is tiny with nowhere to sit. We asked for late check-out from day one (even for a fee) and were still refused. Beds were hard, pillows uncomfortable. Would not recommend.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation, breakfast & easy excess to the beach
During my stay, I was disappointed that my request to have rooms on the same floor as my family was not honored. Despite sending a direct message through Booking.com, we were given two rooms on different floors. Additionally, the staff member named Jorgia was not friendly, and overall, it felt like client satisfaction was not a priority.
Dear Dr Ashraf, We would like to thank you for sharing a review about your experience in our hotel. We're pleased you enjoyed our breakfast offerings and found the beach access convenient during your stay. However, we sincerely regret that some aspects of your experience fell short of expectations. Our team always strives to accommodate special requests and will review room allocation protocols. Regarding staff interactions, we'll reinforce our service training to ensure consistent professionalism. Finally, we're glad our central location allowed you to explore Limassol's vibrant surroundings. The proximity to cultural landmarks and dining options remains a highlight many guests appreciate. We look forward to welcoming you back. Best regards, Alexis Manikas, General Manager
Dear Dr Ashraf, We would like to thank you for sharing a review about your experience in our hotel. We're pleased you enjoyed our breakfast offerings and found the beach access convenient during your stay. However, we sincerely regret th… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewLoved to unique decoration all over the hotel! Location was great for shopping and walking to all the main historic sites. Breakfast selection was excellent even had a Bloody Mary station.
The pool! It was packed full and no room to put your bag down without it getting wet. It was the wee Ken so May have just been unlucky. Not hotels fault but remember that you will need to take earplugs as loud motorbikes riding past our room during early hours of the morning.
Dear Julia, Thank you for your review. We're delighted you appreciated our distinctive design elements that create our hotel's unique character. Your enthusiasm for both our central location near cultural landmarks and the varied breakfast offerings including specialty stations makes us proud of what we offer. However, we regret that aspects of your relaxation time didn't meet expectations. While our rooftop pool remains a popular spot with exclusive guest access until 6pm daily, we appreciate feedback about capacity experiences. Regarding urban sounds, being centrally located in Limassol's vibrant heart means we actively maintain room soundproofing while offering higher floors for quieter stays. We're particularly pleased you recognized the comfort and value reflected in our perfect ratings, and that our cleanliness standards met your expectations completely. We hope to welcome you back. Best wishes, Alexis Manikas, General Manager
Dear Julia, Thank you for your review. We're delighted you appreciated our distinctive design elements that create our hotel's unique character. Your enthusiasm for both our central location near cultural landmarks and the varied breakfa… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewAmazing location
Dear Almog, Thank you for taking the time to let us know your opinion of your recent stay. It is fantastic that you had such a wonderful stay at NYX Hotel Limassol by Leonardo Hotels. We are thrilled you appreciated our modern facilities and comfortable accommodations. Your positive feedback on our staff’s attentiveness and the value you received is truly rewarding. Knowing you found everything spotlessly clean and loved our amazing location makes our team proud. We all look forward to seeing you again in the future. Best regards, Alexis Manikas, General Manager
Dear Almog, Thank you for taking the time to let us know your opinion of your recent stay. It is fantastic that you had such a wonderful stay at NYX Hotel Limassol by Leonardo Hotels. We are thrilled you appreciated our modern facilities… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location nr to the Old Town and Marina
No balcony and no place to dry wet swim costumes
Dear Richard, Thank you for taking the time to share your feedback. We're delighted you appreciated our attentive staff service and found the room comfort to your liking. Regarding your observations, while our rooms prioritize modern design with premium amenities, we acknowledge the importance of practical facilities and will review our drying solutions. Our housekeeping team remains available around the clock to assist with immediate needs. Finally, it's rewarding to know our central location near the Old Town and marina enhanced your stay, complemented by our acclaimed breakfast offerings enjoyed at our Ethers Roof Lounge. We hope to be able to welcome you again. Best regards, Alexis Manikas, General Manager
Dear Richard, Thank you for taking the time to share your feedback. We're delighted you appreciated our attentive staff service and found the room comfort to your liking. Regarding your observations, while our rooms prioritize modern des… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewOnly hotel that has sent me a combined total of 50 messages and emails
Dear Guest, Thank you for taking the time to provide this feedback. We genuinely value your acknowledgment of our proactive communication approach during your stay. However, we sincerely apologize that several aspects did not meet the high standards we strive to maintain. Our team remains dedicated to addressing any concerns directly through our 24/7 reception service, and we regret if this wasn't made clearer during your visit. We hope we can welcome you back in the future. Kind regards, Alexis Manikas, General Manager
Dear Guest, Thank you for taking the time to provide this feedback. We genuinely value your acknowledgment of our proactive communication approach during your stay. However, we sincerely apologize that several aspects did not meet the hi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewSofia was the best!!!
Dear Guest, Thank you for sharing this good rating. We're delighted Sofia made such a positive impression during your stay - our team takes pride in delivering memorable service. It's wonderful to know you appreciated our modern comforts and prime beachfront location near Limassol's vibrant promenade. We all look forward to the pleasure of welcoming you again. Kindest regards, Alexis Manikas, General Manager
Dear Guest, Thank you for sharing this good rating. We're delighted Sofia made such a positive impression during your stay - our team takes pride in delivering memorable service. It's wonderful to know you appreciated our modern comforts … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe staff are friendly, the food was really good and the location is perfect.
The cleanness of the housekeeping. The house keeping staff are supposed to clean the room as a whole not just make the bed. The floor was dirty, the toilet during the 6 days stay was never cleaned, and the housekeeping staff were returning the dirty towels back to the toilet.
Dear Samar, Thank you for taking the time to share your feedback. We're delighted our team's warm hospitality and the culinary offerings from our Mediterranean and Asian restaurants contributed positively to your stay. Our chefs take pride in crafting diverse menus using fresh, local ingredients. We sincerely regret some aspects fell short of expectations. While daily housekeeping is standard, we'll reinforce cleaning protocols. Regarding room comfort, our air conditioning operates seasonally but can be adjusted individually upon request. Finally, we're thrilled our central location near Limassol Marina and cultural landmarks provided convenient access to explore the city's vibrant energy. The rooftop pool's Mediterranean views remain a guest favorite. We do hope to welcome you back in the future. All the best. Alexis Manikas, General Manager
Dear Samar, Thank you for taking the time to share your feedback. We're delighted our team's warm hospitality and the culinary offerings from our Mediterranean and Asian restaurants contributed positively to your stay. Our chefs take prid… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel was cute.. my room was nice but my friend's room was extremely small though we both choose the same rooms. Location is perfect for a week stay.
The housekeeping of the room was horrible.. the used towels that I left on the ground were rehanged again and again.. that was terrible.. also, nothing in the room was cleaned, even the trash. If something fell out, they didn't pick it up.. was very disappointed though the hotel was cute and the room was good. The breakfast was also good.
Dear Rona, Thank you for taking the time to give us your feedback. We're delighted you appreciated our hotel's distinctive design and found your room comfortable. Our breakfast offerings receive particular attention, and we're glad you enjoyed starting your days with us. However, we sincerely regret that some aspects of your experience fell short of expectations. While our rooms vary slightly in layout due to building architecture, we acknowledge your feedback about space consistency. Our housekeeping team typically refreshes rooms daily with new towels and thorough cleaning – we've shared your comments with them for immediate improvement. Finally, we're pleased our central location proved convenient for exploring Limassol. The rooftop pool with Mediterranean views remains a favorite spot we hope you managed to visit during your stay. We look forward to the pleasure of welcoming you back. Best regards, Alexis Manikas, General Manager
Dear Rona, Thank you for taking the time to give us your feedback. We're delighted you appreciated our hotel's distinctive design and found your room comfortable. Our breakfast offerings receive particular attention, and we're glad you en… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified review