Reviews of Pernera Beach Hotel 4 stars

Bad quality of food and drink

Poor decoration

Location and food quality.

The swim up area was not cleaned throughout the stay, the child pool was very dirty and the drink quality was very poor. Led to us going out 6 of the 7 nights as the beer was just not drinkable. Also the 8am reservation of a sun bed was just childish.

Staff at the bar where amazing

The staff at the receiving were not very welcoming

Spacious rooms, tasty breakfast...

No parking to place your car, hotel is old and refurbishment is too cheap! No way this hotel worth its price per night... For such a price you can stay at much better hotels around that area! No value for money...

Bathroom doors leave no privacy at all. This is really unfortu

Rooms were good and well serviced. Staff were exceptionally helpful. Entertainment was good. Location was very good with boardwalk access to the beach. The two a la carte restaurants onsite were excellent and worth visiting. Some good local restaurants a short walk away.

Most other guests were all inclusive and staff were efficient in meeting their needs. We had some difficulty explaining that we were B&B and needed to pay at bar and could use restaurants without exchanging a voucher. Generally settled amicably but would suggest staff briefing on that rare animal: B&B client. Didn't detract from having an excellent time here.

Nothing

Rude staff, very poor service, room in very poor conditions

The staff are awesome. We arrived 3 hours before check in and we had a warm welcome from the receptionists. An hour after arrival we received the all-inclusive bracelets and were able to eat. The room was ready an hour before check in, so we were able to enter the room earlier. The view was excellent and food was amazing. We couldn't stop eating. Also they took into account the infant allergies and prepared special food for the baby every day for each of the three meals. Noise isolation from outside is great.

Loud noises from the hall. Doors are not very well noise isolated and all noises from hall come through. The noises were from people moving and closing the doors, so not a problem at night. It was just a problem because the baby had to sleep during the day and it would wake the baby up sometimes.

Staff were exceptionally attentive and friendly

Great hotel, comfortable spacious rooms, food great, bar staff friendly. No issues with getting a sunbed, towels provided, would certainly return to this hotel, beaches small and quiet, just loved it

The food could be warmer

Great hotel lovely staff food is excellent in particular the two restaurant nights.

Mattresses in our room not good

Close to beach and restaurants.

Nothing

Evey think is awsome

Run down, dirty, unkept, overcrowded- terrible food, overpriced for what it is which is a second rate run down butlins abroad. If you’re into that however I’m sure it’s fine .

The room was filthy especially under the beds and smelt like an old man had died there recently. The shower was garbage & would often run out of hot water/ when there was hot water the pressure was prison shower terrible.

The staff were very friendly and helpful. The view was great from our room but we did pay for a sea view room.

The beds, and pillows were very uncomfortable. Staff did provide a mattress topper and a better pillow but as they were made of foam, they were really hot. Staff don’t put the pillows on the sun beds, you have to do this yourself everyday. You can’t order food or drinks to your sun beds as the app doesn’t work. The door to our room had blood or tomato sauce on the front. The temperature of the water in the showers was hit and miss. There was no hot water on cold days. For the price I would have expected better customer service and facilities. The drinks were also very basic, for example, they didn’t actually use juice. Very mid. We found ourselves going to better hotels for a more relaxing experience. Very benidorm vibes.

The entertainment staff was fantastic Couldn't do enough

The food was never hot just warm