Reviews of STAY Sunrise Beach Apt B01
Protara, 53, 5296 Protaras, Cyprus
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNothing
The apartment, the common areas including the lift were filthy. One toilet smelled of sewage. The sofa was filthy and stained, curtains filthy, kitchen equipment were dirty and the TV had ‘no signal’. There was damp on one wall. The furniture was old and in poor condition. This apartment is in serious need of renovation. Additionally, it is situated above a supermarket and the garage is filthy with an open gutter that smells, old furniture everywhere. At night the garage attracts all kinds of people and is unsafe.
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewElevator not working
Dear Andrei, Thank you for your feedback! We’d like to kindly mention that the information about the elevator not working is indicated in the listing to ensure full transparency before booking. We are already working on this, and the elevator is expected to be operational soon. We appreciate your understanding and hope to host you again in the future. Warm regards, STAY Team
Dear Andrei, Thank you for your feedback! We’d like to kindly mention that the information about the elevator not working is indicated in the listing to ensure full transparency before booking. We are already working on this, and the ele… Show more
Reviewed: 11 October 2024 · Stayed in September 2024
Verified reviewThe location was perfect. Close to the beach.
It wasn't very clean and the apartment needs renovation.
Dear Bojana, Thank you for your feedback. We’re glad to hear that you enjoyed the fantastic location close to the beach. Regarding your comments about cleanliness and renovations, we would like to clarify that our apartments undergo thorough cleaning before every check-in to ensure a pleasant stay for our guests. If there were any concerns during your stay, our team would have been more than happy to address them immediately if notified. We strive to provide the best experience, and we’re always available to assist with any requests or questions. We appreciate your input and will continue to work on improvements to ensure future guests have a great experience. Best regards, Valeriya STAY Team
Dear Bojana, Thank you for your feedback. We’re glad to hear that you enjoyed the fantastic location close to the beach. Regarding your comments about cleanliness and renovations, we would like to clarify that our apartments undergo thoro… Show more
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewA spacious property with perfect location- close to the beach, next to the pedestrian area with shops and coffee shops. We were pleased to find out that there were two separate bathrooms with WC in the app which is quite large. There are three bedrooms and a lovely hall. Air conditioners are working properly and cooling very well the premises. The kitchen box offers everything you may need for a short vacation. What is the most important thing about this property it is the location. The procedure for check in is very easy and well explained. We paid a damage deposit at the amount of 150 euro which amount was refunded shortly after our return. Thanks for the lovely stay! We will definitely come back!
Norhing
Dear Evgenia , Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the spacious property, its prime location, and the amenities provided. It was a pleasure hosting you, and we look forward to welcoming you back for another lovely stay! Kind regards, Valeriya STAY Team
Dear Evgenia , Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the spacious property, its prime location, and the amenities provided. It was a pleasure hosting you, and we look forward to welcoming you back f… Show more
Reviewed: 23 August 2024 · Stayed in July 2024
Verified reviewPerfect location. 50 meters from sea. In the heart of Protaras. Walking distance from everything, bars, restaurants, supermarkets.
Dear Nakis, Thank you for your great review! We’re delighted to hear that you enjoyed the spacious apartment and its perfect location in the heart of Protaras. It’s wonderful to know that you found everything you needed within walking distance. We hope to have the pleasure of hosting you again soon! Kind regards, Valeriya STAY Team
Dear Nakis, Thank you for your great review! We’re delighted to hear that you enjoyed the spacious apartment and its perfect location in the heart of Protaras. It’s wonderful to know that you found everything you needed within walking dist… Show more
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewExcellent location , beach front , contact less check in , clean , spacious and nice views. Free underground parking.
Very old Elevator works only with one remote control. Needs to be cleaned.
Dear Alexandra, Thank you for your positive review! We’re glad you enjoyed the excellent location, beachfront access, and the convenience of contactless check-in. It’s great to hear that you appreciated the cleanliness, spaciousness, and views, as well as the free underground parking. Your input helps us improve, and we hope to welcome you back in the future! Best regards, STAY team
Dear Alexandra, Thank you for your positive review! We’re glad you enjoyed the excellent location, beachfront access, and the convenience of contactless check-in. It’s great to hear that you appreciated the cleanliness, spaciousness, and vi… Show more
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewThe location
We should check in at 15:00, the maid was still cleaning she finished at 16:30 and i helped her, the apartment was in a horrible mess and very dirty. Beds aren’t comfortable . Very bad osor at the entrance of the building. The worst is that We paid for a late check out (17:00) after informing them about it, we received an email confirming the transaction for the late check out as the group received too. They called us at 13:00 to remove our stuff and leave. After a long whatsapp conversation, they were rude unprofessional, we had to leave the apartment at 14:30 with the kids and they didn’t pay back what was paid for the late check out. It was a first to me after several trips and bookings done. Definitely the worst and the most unprofessional apartment management
Dear Jacques, Thank you for taking the time to leave a review for us. I appreciate the opportunity to respond and clarify a few points about your stay. Firstly, you arrived 30 minutes earlier than your scheduled check-in time. We were happy to accommodate you by allowing you to drop off your luggage, but as was normal the apartment was not ready after the previous guests. Unfortunately, due to the condition in which the previous guests left the apartment, it took our cleaners an additional 30 minutes to prepare it for you. Please know that our cleaning team did their very best under the circumstances. Regarding the late check-out, it is true that you requested this option. We sent you a payment link to secure the late check-out, but unfortunately, the payment was never made. On your check-out day, you decided to pay for the late check-out without informing anyone. Since it was the high season, the apartment had already been booked by new guests who were scheduled to check in at the regular time of 15:00. The situation was further complicated when you left the apartment without informing anyone and took the keys with you to the beach. This prevented our cleaners from accessing the apartment to prepare it for the incoming guests, resulting in a delay that affected the next reservation as well. We find your comments to be somewhat retaliatory, and we are disappointed with how the situation unfolded. However, we wish you all the best and hope there are no hard feelings. Best regards, Mike STAY Team
Dear Jacques, Thank you for taking the time to leave a review for us. I appreciate the opportunity to respond and clarify a few points about your stay. Firstly, you arrived 30 minutes earlier than your scheduled check-in time. We were hap… Show more
Reviewed: 24 July 2024 · Stayed in June 2024
Verified reviewthere was a bad smell in the apartment once we got in so we had to keep the windows open for some time. Also there were only bedsheets no blanket or quilt to use and it was quite cold at night with the air conditioning. But...Well equipped, perfect location and the host was very helpful and sent a technician to fix the air-conditioning in double room
Dear Economou, Thank you for your feedback and for highlighting the well-equipped apartment and its perfect location. Please note that during the summer period, we provide bed covers rather than duvets. We’re glad to hear that the air conditioning issue was promptly addressed and that our location and service met your expectations. We appreciate your understanding and hope to have the pleasure of hosting you again. Kind regards, Valeriya STAY Team
Dear Economou, Thank you for your feedback and for highlighting the well-equipped apartment and its perfect location. Please note that during the summer period, we provide bed covers rather than duvets. We’re glad to hear that the air co… Show more
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewSpacious, Nice Kitchen, location, AC worked well.
Entering the building is horrendous. It is in the back of a grocery store and restaurants. As you try to enter the elevator, it is simply filthy and smelly like a sewer. I do not think the area has been cleaned for a long time and neither has the staircase. I have the pictures as I was disgusted. I also found a used bandaid in my bed.
Dear Guest, Thank you for your feedback and for noting the spaciousness, well-equipped kitchen, and effective air conditioning. We sincerely apologize for the issues you encountered. While the outside area is beyond our control, please be assured that we take these matters seriously and will address them with the building management. We appreciate your feedback. Kind regards, Valeriya STAY Team
Dear Guest, Thank you for your feedback and for noting the spaciousness, well-equipped kitchen, and effective air conditioning. We sincerely apologize for the issues you encountered. While the outside area is beyond our control, please be… Show more
Reviewed: 2 November 2023 · Stayed in October 2023
Verified reviewGreat location
Nothing
Dear Sue, thank you very much for your review. We are happy to know that the location was a plus to your stay and we look forward to welcoming you again! Regards, STAY Short Lets Team
Reviewed: 10 August 2023 · Stayed in August 2023
Verified reviewSpacious apartment with 3 double bedrooms and huge veranda overlooking the beach. Great location!
Some door handles need changing and we also had a power-cut for a few hours but the owner was very communicative and fixed it.
Dear Joanna, Thanks for telling us about your stay in our spacious summer apartment at this fantastic location. We're really happy that you liked the roominess and the amazing veranda with a beautiful view of the beach. Our spot is in a great location, which makes it even better. We also want to say thanks for letting us know about the door handles and the short power cut you had. We take them seriously. The team was quick to fix them and kept in touch, showing our dedication to making your stay trouble-free. We value your thoughts and hope to have you stay with us again in the future. If you decide to come back, don't hesitate to reach out, and we'll do our best to make your stay even more enjoyable. Thanks for choosing our place for your stay. Warm regards, STAY Short Lets Team
Dear Joanna, Thanks for telling us about your stay in our spacious summer apartment at this fantastic location. We're really happy that you liked the roominess and the amazing veranda with a beautiful view of the beach. Our spot is in … Show more
Reviewed: 29 July 2023 · Stayed in July 2023
Verified reviewExcellent location, very big and comfortable appartment. 50 meters from the sea. In the heart of Protaras night life
Balcony could be cleaner. Curtains in all the rooms should fixed in order no day light gets in the room from 6:00 am.
Dear Nakis, Thank you for taking the time to share your feedback about your stay in the heart of Protaras. We're pleased to hear that you found our location excellent and the apartment spacious and comfortable. Being just 50 meters from the sea and in the heart of Protaras nightlife is a significant advantage for many guests. We appreciate your suggestions, and we will address them to further enhance our accommodations. Your input is valuable, and we look forward to the opportunity to host you again in the future. If you decide to return, please feel free to reach out, and we'll be here to ensure another enjoyable stay. Thank you for choosing our accommodations. Warm regards, STAY Short Lets Team
Dear Nakis, Thank you for taking the time to share your feedback about your stay in the heart of Protaras. We're pleased to hear that you found our location excellent and the apartment spacious and comfortable. Being just 50 meters fro… Show more
Reviewed: 19 June 2023 · Stayed in June 2023
Verified reviewGreat location, close to the beach and main strip, apartment was well equipped, great communication with property management. Good wifi and plenty of space for a family of 6.
Floors could do with mopping before we arrived as it was hard to keep furniture clean with dirty feet. But this is only a recommendation not a big drama.
Dear Darren, Thank you for your valuable feedback on your family break at our property. We're delighted to hear that you had a great stay and that you found our location convenient, close to the beach and the main strip. It's wonderful to know that you were satisfied with the well-equipped apartment, the effective communication with our property management, the reliable Wi-Fi, and the ample space for your family of 6. We appreciate your suggestion regarding the floors, and we will certainly take it into account to ensure more comfortable environment for our guests in the future. Your feedback is important to us, and we hope to have the opportunity to host you again on your next family break. Thank you for choosing our accommodations. Warm regards, STAY Short Lets Team
Dear Darren, Thank you for your valuable feedback on your family break at our property. We're delighted to hear that you had a great stay and that you found our location convenient, close to the beach and the main strip. It's wond… Show more