Reviews of Villa Selena
45-47, Xeropotamou Street, Levanda Hills Complex, House No. 61, 5295 Protaras, Cyprus
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Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewThe villa was in a gated community. This made it feel safe. The area was quiet and in a residential area. The layout was good with plenty of options to sit out in the sun or shade. The beds were comfortable, and you have access to a safe for your valuables.
The villa was not up to standard stated in the facilities. The gate in the driveway was damaged, and we could secure our car or the property every time we went out. The villa hadn't been cleaned properly. The sofa was dirty, burst, and damaged. This was covered up with 2 blue throws that also had holes in them and were dirty. The downstairs windows didn't have blinds but had net curtains. They were damaged and dirty also. The kitchen didn't have a frying pan, grill pan, bottle/wine opener, or oven gloves to take food out of a hot oven safely. The dishwasher didn't work or clean the dishes. There were no dish towels or cleaning products to use, and we had to request for all this to be fixed. The rep tried her best to fix everything, but the damage was already done. The plugs were missing from the coffee machine and the tv box. After we got a plug, the tv still didn't work. No live tv only netflix. Every time we used the Toaster, it tripped the electrics. The general maintenance of the villa wasn't great, I get that this properly will have been booked all summer, but it looked that no maintenance had been done. Foot print marks, scuff marks on the walls, broken sockets, and holes in the walls. The net curtains were ripped and hanging off the rail. The kitchen door was stiff and squealed every time you opened it. The bedroom drawers in the bunk bedroom didn't open, and the unit in the main bathroom was damaged. The bedroom lamps had missing bulbs. The rep did arrange for the sofa to be cleaned, and this was done while we were in the villa. A lot of the issues should have been fixed prior to us checking in or the maintenance of the property fixed when the villa wasn't occupied. The issues and having to complain to the rep ruined the start of our holiday as the first 4 days we had to put up with cleaners and staff coming in to try and make things right. All of the maintenance issues brought up didn't get fixed.
Hi Sinead, we would like to thank you for your stay and taking your time to share your experience. We value your feedback and we are saddened that your experience did not meet your expectations, but we must clarify that the issues you mentioned are not reflective of our usual standards. Like you pointed out Villa Selena is rental property and therefore it is understandable that some issues may appear on arrival, although it is not common practice. Those issues can happen due to technical or human error, but we are pleased to hear that our colleagues from housekeeping and maintenance teams and our representatives assisted the best way possible to address and resolve issues promptly and to bring some items as per request. It was our pleasure to host you and it will be wonderful to welcome you again. Villas2let Team
Hi Sinead, we would like to thank you for your stay and taking your time to share your experience. We value your feedback and we are saddened that your experience did not meet your expectations, but we must clarify that the issues you ment… Show more
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewThe Villa is brand new and very clean in a very quiet place. Comfortable beds, which was very good for my back :) Very helpful staff. Will surely visit again
Hi Andreas, thank you so much for your stay and taking your time to post the review. We are looking forward to seeing you again soon. Villas2let Team