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Beoordelingen over Apartmán Vysoké nad Jizerou

Vysoké nad Jizerou 269, Vysoké nad Jizerou, 512 11, Tsjechië

  • Anne

    Beoordeeld op: 27 september 2024 · Verbleven in september 2024

    Geverifieerde beoordeling

    We hadden geen slaap kamer deze was afgesloten daardoor moesten we in de kamer slapen we kregen een appartement op de eerste verdieping omdat mijn vrouw slecht loopt vroegen we om een appartement beneden dat werd geweigerd

    Reactie van de accommodatie:

    Hello, I am sorry that you were not satisfied, but your rating is not relevant. The accommodation and its equipment fully correspond to the description on the website. We did not have information from you that the wife has movement problems. If we had known, we would not have recommended the apartment. You could not be provided with the apartment downstairs, as it is not intended for rent, we have all personal stuff in there and we do not offer it anywhere, therefore it could not be accommodated upon arrival. You have ordered and paid for accommodation for two people. So you have been provided with a room with a double bed. The side room with the bunk bed, which is intended primarily for children, was closed. You wouldn't use the bunk bed anyway, because of the wife's restrictions. You can also see the entire layout of beds and equipment in the photos. I understand that you may have misunderstood this, you had to adjust the available rooms and move most of the furniture and things in the apartment. I don't understand at all why you didn't put it back where it was when you left, left the lights turned on everywhere, and you also locked the room you were using and took the key away with you! The apartment was definitely not returned in its original form, as you wrote in your message, during contactless checkout.

    Hello, I am sorry that you were not satisfied, but your rating is not relevant. The accommodation and its equipment fully correspond to the description on the website. We did not have information from you that the wife has movement problems… Toon meer

    Apartmán Vysoké nad Jizerou
    28 september 2024
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