Reviews of ATC Apollo Lednice

The room corresponded to what was in the pictures. Quiet place.

No communication, no replies to messages. We arrived late, staff was unavailable. Luckily a guest from the camp helped us.

Specific atmosphere

Very disappointing stay. The apartment/cottage was dirty and poorly maintained. The location is far from the city center and not by the water as advertised. Our “two-room” accommodation was actually one room with four beds. The bathroom was filthy, with broken hooks, no shelves, and shutter-style doors offering no privacy. Cutlery at breakfast was dirty, and the breakfast itself was poor quality. The surroundings were neglected and unappealing. I do not recommend this place at all.

On our way to Croatia for vacation, we planned to stay overnight at this property. We're traveling as a family of four. We booked in advance through Booking.com, and everything was confirmed and paid for. We arrived at 9:00 PM. The reception was closed, and the phone number provided was answering machine. A woman at the reception desk told me to go to the bar for service, which I did. There were several staff members at the bar, so I showed my reservation to a guy. I don't speak Czech and my English isn't very good, but in English, I asked where I could get the key to the cottage. I tried to use a translator to make communication easier, but there was no signal. The guy told me to wait, and when I asked again after a while, he became aggressive, told me to leave, and threatened to beat me up. I guess he was outraged that I had the nerve to bother him. Furthermore, he smelled of alcohol from a distance, and I wonder if it's okay to work in that state in the Czech Republic. After the incident, I went to the front desk, where the guy followed me, asked for my reservation and name again, then said he was canceling my reservation because I was crazy (I don't know why he said this), and told us to leave. He hit our car and tried to set his dog on us. It was simply shocking, unacceptable, and unimaginable. After an eight-hour drive, where we had planned only to sleep and continue driving, we were met with unimaginable rudeness, unjustified aggression, and some maniac. We couldn't find accommodation anywhere and had to drive all night. We've stayed in the Czech Republic several times before and have always experienced hospitality and courtesy, but this incident left a very bad taste in my mouth. I can't rate the property itself, as we didn't have the opportunity to stay there, but I can describe the staff as rude and a complete failure. I don't understand how someone like that can provide any service or interact with customers.

Nothing.

It was terrible! They did not inform us in advance about the extra charges for water, the toilet, etc., and we were forced to pay for everything on the spot. They advertise that parking is free, but they also tried to charge us extra for that. A horrible place!!! We will file a complaint!

I liked the location near the lake, the food was decent

I was charged an unexpected fee for "access to the campsite" on top of my paid up-front booking reservation for a house. Additionally, I was charged for parking (even though my reservation clearly said it was free). Altogether I was made to pay additional 600CZK (€25) in cash. Booking did refund me, but it would've been a problem if I hadn't have any cash on me.

Everything was fine and met our expectations.

We didn’t like that there were additional charges for the campsite.