Reviews of GAZDA Hotel&Restaurant - Self Chek-In

Rooms, facilities, cleaningness.

AC was not working after I arrived.

Quite and clean room

Cappuccino with cheese instead of milk.

Very comfortable room and good restaurant. Clean.

Clean

They gave us a 25 m2 room with balcony instead of the deluxe 30 m2 room we ordered. There was no elevator to bring n luggage which was not mentioned. No access to WiFi instructions in room

On the positive side, the room was clean and the bed was comfortable, so we had a good night’s sleep.

We stayed at this hotel and were shocked by the poor quality of the “breakfast package” included in our stay. What we got was a joke: a few sloppy sandwiches with cheese and salami, one apple, one spoon and fork, and a tiny amount of chopped vegetables — for two people! It honestly felt like something thrown together last minute with no care or thought. Totally unacceptable. We expected something simple and fresh — instead, we were left hungry and disappointed. Not recommended.

I made a reservation at this hotel on the morning of July 19th, with check-in scheduled for 14:00 the same day. I wanted to inquire whether early check-in would be possible, so I tried calling the hotel multiple times. Unfortunately, no one ever picked up the phone, and I received no return call. Due to the lack of response, I decided to cancel the reservation. Booking.com informed me that free cancellation would be possible if the hotel agreed. However, communicating with the hotel was extremely difficult — the staff had poor English skills, and the conversation was inefficient and frustrating. They kept insisting that their policy, as shown on the platform, stated that reservations are non-refundable once confirmed. I sent them a screenshot from the Booking.com interface clearly showing that free cancellation was an option, proving their claim was incorrect. Still, I was not treated like a valued guest. They repeatedly told me they would “discuss internally and get back to me,” but I never received any follow-up. I had to initiate every single communication, and now they don’t even answer my calls anymore. I don’t believe this is the proper way to treat a customer. I was ignored, misinformed, and dismissed throughout the entire process. I strongly advise future guests to be cautious when booking this hotel, especially if you expect even basic customer service or clear communication.

Breakfast was good Near water park, is a good combo after a drive

Not too far from Prague, beautiful design, comfy bed, parking, online check-in, kettle and coffee mashine in the room, soft carpet. Huge amount of vanity kits from soap, hair comb to slippers..not sure that's a good thing.

Inaccessible without car, very noisy events in the hotel even after 22:00 no one informed us about, smoke entering our room (probably from grill) therefore fire alarm removed from the ceiling, people dragging furniture on the floor in the restaurant after midnight making noise that will wake you up, bloody looking stain on sheets, we booked room with balcony and received room without balcony and arm chair made into bed for bo reason so there was just one chair left to sit on for two people, no ventilation in the bathroom leading to humidity and rotten door, no shelves in the bathroom to put cosmetics on, breakfast starts quite late, big round plastic tables with no tablecloth and chairs at the breakfast for roughly 10 people, the breakfast would be decent if it was actually ready on time/refilled promptly (cutlery and plates including), personel didn't speak Czech or English and was rude. Overall the place looks great and has potential but there is a lot of room for improvement.

Comfortable place

It was my first experience with the reception-free hotel. Everything was smooth, accessible, staff was immediately available on phone even on late evening.

everything has been great, the location is very modern, rooms are so big and all fornitures are new and high quality. The bathroom was great with a huge shower and the breakfast with high quality food.

balcony, large rooms, clean, breakfast

nothing

Beautiful design room and breakfast area.

Please note, that the hotel has a contactless check-in. When we arrived at 10 pm, we found the hotel dark and locked up. The only information we had before booking was that check-in was until midnight. The air-condition in the room wasn't working and there was no receptionist to ask for a quiet room, away from traffic. The next morning, I approached the reception desk to speak with a young girl in a grey jumpsuit to inquire about the issue. Despite Czech being my native language, she didn't seem to understand me and kept mumbling something in a foreign language as if it was the answer. It was disheartening to find out that the hotel receptionist in the Czech Republic couldn't speak Czech.

The hotel is quite new, relatively clean. Breakfast prepared by nice staff, always available ahead of time (scheduled at 7:30).

Generally, the room is okay, but the hotel does not have any attractions: restaurant, swimming pool, sauna, gym. You cannot use the restaurant's tables to eat meals ordered in other restaurants or pizzerias. Outdoor grilling is also not possible. Rooms with balconies are noisy due to the nearby, heavily traveled road. The soundproofing between the rooms was poor - every night you could hear a couple having sex several times. Relatively expensive hotel for one night, not suitable for longer or business stays.