Reviews of Grand Palace Brno - Czech Leading Hotels 5 stars

The hotel and room were great and the staff were fantastic 👏 👌 They made our anniversary celebration more special ❤️ thank you. Love the bathroom. The lounge live music were also nice.

The front desk staff was wonderful! The few glitches like the missing remote, the hairdryer, & the fan request, were attended to immediately and cheerfully. We would definitely come back. Cleanliness and a top-notch staff are the most important qualifications.

At check-in our tv remote was missing. The air conditioning did not make the room comfortable. We had to open the skylights& request a fan. The hairdryer did not work either. The room was dark & windowless on our 5th floor, so daytime the light was ok, but at night the room was dark. I like to sleep with a top sheet & we just had a duvet; I prefer to have wash cloths also.

This is an actual hotel, not a department store in Görlitz with additional set design. You can stay here, truly, and you should.

This was my third stay and while the building and the location is still great a I noticed a significant decline in service quality, while price remained high

Number od small or relatively small things: the TV did not work properly, the remote did not work properly, the bathroom mirror was broken. The 30 minutes of dog barking from the next room (premium level room) in the morning

I stayed here with my Mum on a trip from London, and we had a wonderful stay. *Location* This hotel is in a perfect location, in the centre of the beautiful old town of Brno. Grand squares, bars, al fresco restaurants and quaint little cafes all within throwing distance. The hotel backs onto both the Cathedral of St. Peter and St. Paul (absolutely stunning), and the historic Denis Gardens, which we discovered a public opera performance on Saturday night, overlooking the lights of the city. The Vegetable Market and town hall are just up a few cobbled streets. Anyone who says the location is disappointing must have been walking around with their eyes closed – we found it utterly magical. *Staff* The staff were incredible. Very warm, welcoming, and nothing was too much bother. They made us feel really welcome and at home there. The reception team were really helpful and lovely, and the waiters were really chatty and friendly. Room cleaned beautifully every day. *Room* Our room overlooked Denis Gardens, and we had huge windows (double glazed, so very quiet). The beds were so soft, it was like sleeping on air, and the shower was really powerful. The room had everything we needed (mini bar, safe, dressing gowns and slippers, ironing board, steamer). *Breakfast* Breakfast was lovely, the breakfast room is a really nice, cosy environment (contrasted with the grandeur of the hotel), and served freshly baked pastries (I loved the custard and apple ones), hot breakfasts (like sausages, egg etc to suit the brits!), cold meats and cheeses, pancakes and waffles. Huge range, but the breakfast room was really calm and relaxed.

These weren't biggies, but a few minor suggestions: * Having a pianist performing in the morning, during breakfast, is a little much, as the hall is so grand and echoey. Maybe something quieter in the mornig? * The TV only had the news in English, which is very depressing! Any chance you could include a film or entertainment channel too? Otherwise all perfect!

The location was fantastic-10 min walk to most popular spots. The staff was friendly and helpful and the room was stunning. It was quiet and I loved the live piano music each evening in the foyer

Location Professional and polite staff Valet parking Cleanliness Breakfast, coffee, welcome drink Late night sauna

Inroom amenities dispensers are not functional

The hotel lobby was fantastic and the building’s architecture was stunning. Valet parking and the morning car delivery worked perfectly. The rooms were nice and comfortable. Breakfast was rich and tasty, with salmon included, and we also appreciated the welcome drink upon arrival.

Service is very professional , young staff, well pepared to be profesional and kind to the guests . Well , from my perspective this is 5 stars , I was even suprised that price was really good as well .

Breakfast - my expectations were higher a bit , it was good but not leading like f e Hilton does

Great Location, perfect staff, comfy bed and room. Extraordinarily beautiful hotel! Will visit again ☺️ beautiful view!

The shower head support was loosened (easy to tighten with a screwdriver), the soap dispenser support was loosened or broke (when you pressed to get soap it’s went down with the support—> Annoying). You cant notice this if you don’t use the soap. We stayed in room 405. Thank you!

Professional service

Sauna broken

The building with the fantastic courtyard façade is wonderful. Very good breakfast.

Parking a bit expensive