Reviews of Chalupa Na peci
Želnava 42, Želnava, 384 51, Czech Republic
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Reviewed: 8 May 2024 · Stayed in April 2024
Verified reviewThe house itself is nice inside
- luck of privat outdoor space. There is no proper outdoor privat space to enjoy - a wood factory (or whatever noisy production it is) right next to the house. The outdoor space is in front of the neighbors' windows, so doesn't at all feel like a countryside house you go to chill and hang out round the property. I guess it's good if you just come there so sleep over and have a dinner once in a while. We were looking for a place to chill with friends and with kids, so didn't work for us nicely. - hidden fees for the electricity, bed linen, etc. Should have been specified, so one can do an informed decision. - after leaving we were accused of not cleaning properly (something got leaked in the fridge we didn't notice, and we actually cleaned the BBQ to the level it was given). What did we pay as the cleaning fee for?
Hello Vladislava, Our house is situated in the small village of Želnava with 200 permanent residents. Since the house is in the countryside, it is natural that someone occasionally mows the grass or chops wood for winter, we do not mention anywhere that the house is located in seclusion without surrounding properties! There is a huge plot of land around the cottage with an area of 1600 m2, so we are a bit surprised by your comment about the limited space for outdoor activities. Regarding fees beyond the stay, everything was sent to you a few minutes after your reservation, you did not pay any additional hidden fees. Questions about bed linen and towels were clarified immediately after your reservation, so we do not consider this to be a true statement. Furthermore, regarding the final cleaning and handing over of the house - it is a customary practice, at least in the Czech Republic, to hand over the house in a normal state after basic cleaning. Your house condition after handover was definitely not normal - the kitchen counter was sticky from sweet drinks, heavily soiled floors and toilets, spilled chairs and armchairs, highly soiled grill. Performing basic cleaning before departure is a matter of courtesy for every guest.
Hello Vladislava, Our house is situated in the small village of Želnava with 200 permanent residents. Since the house is in the countryside, it is natural that someone occasionally mows the grass or chops wood for winter, we do not mention… Show more
Reviewed: 4 September 2023 · Stayed in September 2023
Verified reviewThe coziness of the chalet and style was very nice.
No shower gel, shampoo or whatsoever, water drain was stuffed so the water didn’t flow down well, extra charge for electricity used, the surrounding of the chalet looked like some construction place.
Thank you for your review. We offer holiday house rental. If you mention there were no shower gel, shampoo or whatever you have to percieve we are not a hotel and we do not mention in our offer at booking.com that these things is availiable in the house. Despite to offer of holiday house it is common that electricity consumption is paid beyond the price of rental. We wonder because you have not paid for eletricity because your consumption was low (we offer 150kWh for free for all guest as mentioned in our terms). We are sorry for clogged sink, but it is shame that you did not report it during your stay, we always sent housekeeper to fix it. In the surrounding there are are 2 challets in reconstruction, but it is approx. 300m far away from our house and did not affect our house or garden.
Thank you for your review. We offer holiday house rental. If you mention there were no shower gel, shampoo or whatever you have to percieve we are not a hotel and we do not mention in our offer at booking.com that these things is availiable… Show more