Reviews of Fairmont Golden Prague 5 stars

The staff at this hotel are simply amazing. From the moment I arrived, everyone greeted me with genuine warmth and professionalism. Their attention to detail, kindness, and willingness to help made my stay truly special. I would like to extend my sincere appreciation to the entire team — they all went above and beyond to ensure everything was perfect. Their smiles and positive attitude created a welcoming atmosphere that made me feel at home. Thank you to each and every staff member for making my experience unforgettable. I will definitely come back to this hotel again.

I had a wonderful experience at this hotel. Everything was excellent, from the comfort and cleanliness of the rooms to the overall atmosphere. The staff are truly outstanding and deserve the highest praise without exception. A special thanks goes to Nataly, Matěj, and Jakub for their professionalism, kindness, and genuine care — they made my stay even more enjoyable. Their dedication and hospitality reflect the quality of the entire team. I highly recommend this hotel to anyone looking for exceptional service and a memorable stay.

The building, the interior, quality of service and location are all outstanding

Most of the staff does have zero knowledge of Czech. They cannot even do numbers or spell - as a result it is not possible to have a decent experience without using English - e.g. they cannot link the spoken form of a name to the written one, not even when I spell it, neither can they handle room number. This would not be acceptable in other European capitals and Prague should not tolerate this either. One day of training would fix this.

Hi ; with distance one of the best Hotels in Prag. All Empoyees are perfectly trained and very friendly.The Rooms,Wellnes,Spa and the whole Hotel is absolutly clean.Absolutly Perfect.

everything!

excellent. by all means 10/10

Everything. The attention to detail, on care, the spa was exclusive and I felt like I was in a 7 star place

Nothing

One of the finest hotels in Prague, with a highly professional and friendly staff who provided everything we needed. The hotel paid attention to the finest modern and comfortable details. Without a doubt, I will return to this hotel. Thank you very much.

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Hotel location, staff, luxury, SPA and room services.

The breakfast ordering process is excessively slow, even on non-busy days. I have highlighted the staff, and I have received positive responses and feedback. I would appreciate it if the swimming pool could accommodate more space.

Everything

Location, service

We have visited quite a few 5* hotels both in the Czech Republic and in Europe, but, ladies and gentlemen, this is THE one: - absolutely gorgeous staff from the very beginning to the end - bellmen, receptionists, waiters, concierge - all of them smiling, polite, kind and helpful - our stay was a surprise gift for my boyfriend for his birthday, and Royal Service did all they could to make it unforgettable, providing us with a complimentary bottle of champagne (real champagne, not Bohemia sekt like in some other "5-stars" hotels), tasty cake, a personalized note, cute baloons and even photos in frames - our room 712 was simply perfect - with all the stylish and luxurious details and finishings you can imagine and beautiful views of the Vltava river and Faculty of Law. Super huge (offering both bathtub and walk-in shower) bathroom with Le Labo cosmetics. The bed was very comfortable. - beautiful premises of the hotel, breathing with style and luxury - be it the lobby, Golden Lounge, elevators, restaurants, bars, spa & wellness area, gym, or even such "unimportant" places like the corridors. - when we were checking out (very sad that our experience is coming to an end), a super kind lady (I think she was the manager) said: "Would you like to stay with us a couple more hours?". Indeed, we received a complimentary late checkout, allowing us to enjoy everything the hotel has to offer for four more hours. Out of this world. - we had access to the Golden Lounge - this is a gem even for such a beautiful hotel - we loved everything - relaxing, warming, cozy atmosphere, super kind staff, marvelous canapés and choice of books to read - Golden Eye bar offered us stunning views of night Prague, professional staff (the door lady addressing you by your surname when you come back from the restroom), stylish and savory drinks as well as tasty banh mi sandwiches.

I have to continue here as I have reached the limit of characters for the "PROS" part haha: - we loved the spa with the very unique indoor/outdoor pool and outdoor whirlpool as well as a beautiful garden; special shout out to perhaps the most beautiful changing rooms/showers area I've ever seen; we also very much enjoyed modern gym with very decent choice of high-quality Technogym equipment Now just a few VERY minor issues which I honestly mention only because I know they would like to hear how to provide even better services: - while we truly enjoyed the ambiance of the Greenhouse restaurant as well as the food (try kulajda!), we waited for it a bit longer than we expected; - water temperature in the shower sometimes changed rapidly within a few seconds (e.g. from pleasantly hot to very cold) - this issue seemed to stop after a few "tries" so it is not a big deal; - we were not able to quite figure out the lockers system in SPA changing rooms, however very kind lady from housekeeping staff showed us what to do - for some reason, there are not toilet brushes in the hotel - not in the restaurants/bar nor in the room

New building.

The staff is unprofessional, constantly forgets orders, and there are repeated issues with card payments. Even basic menu items like ‘fresh cutters’ are unfamiliar to the restaurant team. Breakfast ahould be better at 5 stars.

Everything