Hodnocení – Hotel & Wellness 5 hvězdiček

Dear Belasova, Thank you for your feedback on our staff. We're delighted to know you had a positive experience with our team. If there are specific team members you'd like to recognize or if you have any suggestions for improvement, please let us know. We aim to provide excellent service and appreciate your input. I'm sorry to hear that you found the TV experience to be lacking. Your feedback is valuable, and we apologize for any inconvenience. If you could provide more details about what aspects of the TV service were unsatisfactory or any specific issues you encountered, we would appreciate the opportunity to address and improve upon them. Our goal is to ensure that all aspects of your stay meet your expectations. Thank you for bringing this to our attention. If you have additional comments or suggestions, please feel free to share them. Hotel General

Dear Belasova, Thank you for your feedback on our staff. We're delighted to know you had a positive experience with our team. If there are specific team members you'd like to recognize or if you have any suggestions for improvemen… Zobrazit více

Dear Alexandra, Thank you for your positive review of our hotel! We're pleased to hear that you enjoyed the cleanliness, beautiful ambiance, and the wellness center with a sauna. Special thanks for recognizing Mr. Daniel – we'll be sure to pass on your kind words to him. We apologize for any inconvenience regarding card payments. We appreciate your feedback and will work towards providing more convenient payment options in the future. If you have any further wishes or concerns, please let us know. We look forward to welcoming you again and ensuring an even more enjoyable stay! Front office

Dear Alexandra, Thank you for your positive review of our hotel! We're pleased to hear that you enjoyed the cleanliness, beautiful ambiance, and the wellness center with a sauna. Special thanks for recognizing Mr. Daniel – we'll be … Zobrazit více

Dear Svatava, Thank you for your review. We're pleased to hear that you enjoyed various aspects of your stay. Our location is indeed one of our strong points, offering a convenient and accessible base for exploring Prague. We're glad the room amenities, including the hairdryer and tea service, met your expectations and contributed to a comfortable stay. It's wonderful to know that you appreciated the spaciousness and historical charm of your room. We aim to provide a unique and enjoyable atmosphere for our guests. We apologize if the breakfast timing didn't align with your schedule. We will consider offering more flexible breakfast timings in the future to accommodate various guest preferences and schedules. If you ever return to Prague, we would be honored to host you again and ensure your stay is as enjoyable as possible. Best regards, Front office

Dear Svatava, Thank you for your review. We're pleased to hear that you enjoyed various aspects of your stay. Our location is indeed one of our strong points, offering a convenient and accessible base for exploring Prague. We're g… Zobrazit více

Dear Tereza, Thank you for your review of your stay at our hotel. We apologize for the unsatisfactory experience you had during your stay. We will take your comments seriously and take the necessary steps to improve the condition of our rooms and facilities. Your comments about problems will be forwarded to our technical service for immediate rectification. Regarding the TV, we apologize for any problems with its functionality. We are always available to assist our guests with such issues, and we will take steps to improve the quality control of the equipment in the rooms. Once again, we apologize for your unsatisfactory experience. We hope you will give us another chance and visit our hotel in the future. We will do our best to provide you with a more pleasant and comfortable stay. Best regards, Front office

Dear Tereza, Thank you for your review of your stay at our hotel. We apologize for the unsatisfactory experience you had during your stay. We will take your comments seriously and take the necessary steps to improve the condition of our r… Zobrazit více