Reviews of Grandhotel Nabokov 4 stars
3 Ibsenova, Mariánské Lázně, 353 01, Czech Republic
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Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewVery nice clean organized
Sometimes to much stairs in hall
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewIt’s a classy place , very clean and staff is nice. I like the easy access to the forest spring:) Also, it was my birthday and they gave me a sweet card with chocolate :) the pool was the cleanest pool ever!
The spa / treatment area is confusing and I wasn’t able to get the treatments that I wanted due to not having a medical clearance and the doctor wasn’t available while we were there :(
Thank you so much for your kind words and for choosing to celebrate your birthday with us — we’re delighted that you enjoyed your stay! It’s wonderful to hear that you appreciated the cleanliness of our hotel, the friendly staff, and the easy access to the forest spring. We're especially glad you liked the birthday surprise — it’s our way of adding a personal touch to your special day. And thank you for the lovely compliment on our pool — our team works hard to keep it spotless! We’re truly sorry to hear about the confusion with the spa and treatment area. Due to certain regulations, some treatments do require prior medical clearance, and we regret that a doctor wasn’t available during your stay to provide this. We understand how disappointing that must have been and appreciate your feedback — we’ll work on making this process clearer for our future guests. We hope to have the pleasure of welcoming you back again soon — perhaps next time we can help ensure your treatment plans go smoothly from the start. Warm regards, Nabokov Team
Thank you so much for your kind words and for choosing to celebrate your birthday with us — we’re delighted that you enjoyed your stay! It’s wonderful to hear that you appreciated the cleanliness of our hotel, the friendly staff, and the e… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewSwimming pool, restaurant, location
Nothing
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nabokov Team
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewVery comfortable, good service, delicious breakfast.
Multiple buildings connected with a few elevators, a bit long way to get to the room, but it was ok.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eva Hurenko, FOM
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation, room
Some staff at the reception. Wifi is not secure, calls disconnected. We did not have water 3-4 times during the day for 5-15 minutes.
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your feedback. We are delighted to hear that you were satisfied with the room and hotel location. At the same time we are sorry to hear about some inconveniences you faced during your stay. We regret that some interactions at the reception did not meet the level of service we strive to provide. Your comments have been shared with the front desk team to ensure improvements are made. We also apologize for the interruptions in water supply and the challenges with the Wi-Fi connection. We are currently reviewing these issues with our maintenance and IT teams to prevent recurrence. Your feedback is very valuable to us, and we appreciate you bringing these matters to our attention. We hope to welcome you back to our hotel and we will try to make your stay most comfortable. Best regards, Eva Hurenko, FOM
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your feedback. We are delighted to hear that you were satisfied with the room and hotel location. At the same time we are sorry to hear about some … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewOutstanding hotel, great location, very helpful and professional staff, very clean, comfortable rooms.
Nothing at all.
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our services and hospitality. Your satisfaction is our top priority, and it also inspires and motivates us to provide an even better experience. Should you have any further requests or wishes in the future, please do not hesitate to contact us. We hope to welcome you back soon, and may your next visit be as pleasant as the previous one. Best regards, Pavlíčková Marcela, GRM
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our services and hospitality. Your satisfactio… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe staff was really nice, the wellness areas and all the bids were exelent and the supply was great
Dear guest, Thank you very much for your review! Your feedback is highly valuable to us. Best regards, Pavlíčková Marcela Guest Relations Manager
Reviewed: 16 March 2025 · Stayed in February 2025
Verified revieweverything super pleasant reception lady
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eva Hurenko, FOM
Reviewed: 1 March 2025 · Stayed in December 2024
Verified reviewValue for money perfect :-)
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eva Hurenko, FOM
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewFood was okay, nothing special. Beds were comfortable, rooms nice. Wellness area was nice but not enough loungers.
The spa recepitionist was very disrespectful from the moment we started communicating. She didnt make the effort to hide here attitude and simply was rude and unprofessional. Do you treat other guests like that? I wonder if it's because we are young that she treated us like this and discriminated based on age. Shame on her.
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewThe hotel was excellent. It exceeded my expectations, looked luxurious, and appeared to have been recently renovated. The staff were very helpful and polite. The room was spacious. Both dinner and breakfast offered a good variety and tasted delicious. The pool and sauna area were clean and well-equipped. I also enjoyed the harpist's concert in the evening. Compared to the Hotel Pacifik, where the atmosphere was not that relaxing and your plates seemed to be checked, this hotel was a true gem. ;-)
There was a slightly musty smell from the pillows, which I am very sensitive to. The shower door was leaking onto the floor. The pool, on weekdays, opens at 10 a.m.!
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our services and hospitality. Your satisfaction is our top priority, and it also inspires and motivates us to provide an even better experience. We apologize for the discomfort you experienced from the pillows. The pillows are changed regularly, we will definitely check and replace them. We hope to welcome you back soon, and If you have any questions or requests, do not hesitate to contact us. Best regards, Eva Hurenko, FOM
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our services and hospitality. Your satisfaction… Show more
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewLocation, SPA, very good price for value
Dear guest, We sincerely thank you for your recent stay with us and for your valuable feedback. We're glad you enjoyed your time here and appreciated our services. Your satisfaction is a great reward for us. We look forward to seeing you soon. Best regards, Eva Hurenko
Dear guest, We sincerely thank you for your recent stay with us and for your valuable feedback. We're glad you enjoyed your time here and appreciated our services. Your satisfaction is a great reward for us. We look forward to seeing you so… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 October 2024 · Stayed in September 2024
Verified reviewThe location, the rooms and the pool/whirpool were nicely heated and I enjoyed the swim. The breakfast was good enough, but nothing over the top.
The staff at reception are a bit unfriendly. They are ok, but for example we were asked how comes we stay just 1 night. I shoudln t feel that I need to explain myself..
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your feedback. We are glad you enjoyed the room, the location, and the wellness. Thank you for your feedback regarding the breakfast, it helps us to improve the offer for our guests. We will bring to the attention of the reception staff that such questions are not desirable. Your satisfaction is our top priority, and it also inspires and motivates us to provide an even better experience. We hope to welcome you back soon. Best regards, Eva Hurenko
Dear guest, We would like to sincerely thank you for your recent visit to our hotel and for your feedback. We are glad you enjoyed the room, the location, and the wellness. Thank you for your feedback regarding the breakfast, it helps us t… Show more
Reviewed: 29 September 2024 · Stayed in September 2024
Verified review