Staff could smile a little more and engage a little more.

Amazing location and the facilities were awesome.

Stayed in August 2025

Price; pool temperature could be warmer

Location, breakfast, view from the balcony.

Stayed in August 2025

The Spa area is rather small and not up to the hype for sure. Parking is extra paid and should be in room rate. Although some staff were great, others are not so great at all, the reception in the Casino side of the hotel when we arrived was not great, looking like they were giving us a favor of welcoming us. The price of this hotel for Karlovy Vary is rather high and having stayed in other five-star hotel nearby I have to say I was expecting further differentiation.

Is a very nice looking traditional hotel with big rooms. The breakfast is very good. Their restaurant Steak and Bone (outside the hotel but very close) is very good for steaks. The quality of some staff was outstanding.

Stayed in August 2025

The never ending tingeltangel-musac, in the lift and hallways.

The room! Terrific!! Never had a better place to stay!

Stayed in August 2025

Should be giving everyday water not just the day you arrive. I was surprised because we pay everyday like it is a new day. It is a water. The only thing we were not aware is that the Quisisana location is across the river. So we had to go through outside to the main building.

Amazing everything. The breakfast is extraordinary with the dinning room. See you next year.

Stayed in June 2025

The tubs were awkward, a little step down in tub.

Smells nice, big room and gorgeous hotel.

Stayed in August 2025

Rooms are spacious and elegant

Stayed in June 2025

All good

Grand Experience

Stayed in August 2025

Couple of things : - spa area - - breakfast - Aries hotel in Zakopane - they can teach you thing or two about breakfast 😂 - toilet seet in our room was from cheapest plastic on Vileroy & Boch - these two don't go together....

It's a beautiful hotel with incredible rich history.

Stayed in August 2025

All good

Spacious, luxurious, best location

Stayed in August 2025

Internet in my room was not functioning

Elegant, chic the hotel is simply royal with excellent staff & fantastic breakfast

Stayed in August 2025

I really wanted to enjoy my visit to Cafe Pupp, but unfortunately there were lots of wasps around which made it uncomfortable. It was hard to relax and enjoy the food and atmosphere. I hope they can find a solution because the cafe itself has potential

Stayed in August 2025

Everything was great except that I didn't like that I was given the smallest room in the premier king revier view. When I asked to change i was given a bigger room but with park view. When i requested to go back to my older room, it was occupied! So I did'nt get my 100% expectation when I decised on this hotel.

The service, location, breakfast

Stayed in August 2025

The spa included in room rate was nothing special, quite small especially for a spa town.

The breakfast was absolutely exceptional in a stunning dining hall, excellent choices. Staff was extremely helpful in all aspects. Location is 10/10, parking at an extra fee is also well managed.

Stayed in July 2025

While the overall experience was excellent, the room could have been a little better soundproofed, as some noise was noticeable.

The hotel is absolutely stunning, with elegant historic architecture and beautifully decorated interiors. The spa facilities were excellent, and the breakfast was varied and delicious. The staff were professional, welcoming, and always helpful. The location is perfect for exploring Karlovy Vary, right by the river.

Stayed in August 2025

Nothing!!

Fantastic, the hotel, our room, the service, the surroundings - we loved it all!

Stayed in August 2025

Nothing, everything was great

EVERYTHING! There is no other way to describe it. EVERYTHING was amazing, from the service, the cleanliness, the AMAZING breakfast buffet, the spa and the room

Stayed in August 2025

Pool area small for the size of the hotel

Stayed in August 2025

Swimming pool area was not cleaned good under beds, we saw plastic glasses under beds evening and they still were there next day afternoon.

Everything is excellent, very friendly staff, great breakfast, comfortable rooms. From moment you arrive by car till you leave everything was excellent.

Stayed in July 2025

No complaints

Everything

Stayed in August 2025

It is not clearly stated that the hotel has 2 separate buildings. One which is Quissisana Residence and is across a bridge from the main building which is also pretty large and has 2 different areas. I am only mentioning this because I was travelling with a person with limited mobility and found out when checking in that we had to navigate stairs and a bridge every day back and forth to get to breakfast and spa area. Eventually I had to pay extra to get a room in the main building. It's great that the rooms are very clean, but it's a bit strange that housekeeping comes at every hour of the day. 8:30 in the morning, 14:00 afternoon and they don't check if you are in the room or the sign "do not disturb" is ok, they still knock and come in to check if you need anything. I found it disturbing.

Staying in a hotel with such history was a great experience. It has a lot of facilities and rooms are very large and comfortable. Location is great in the old center of town with lots of restaurants and shops nearby. The pool area is also very nice as well as the relaxation terrace. Breakfast is good but a bit basic and not changing from day to day.

Stayed in August 2025

We were let down by the reception staff. They were cold and distant at all times. This is not the kind of hotel where the staff will do *anything* to enhance your stay. In fact, they seem to not want any kind of interaction with the guests. We asked for an iron on our first morning and we were told they would only be available in the evening. That evening, we were told there were no irons available at all. This remained the case for three nights. Honestly this is just not acceptable for a 5* hotel. I couldn’t wear the clothes I had planned for dinner, etc. The corridor between Parkside and Riverside is unacceptably bare. Riverside is so ornate, grand and marvellous. Parkside is fine. The passage between the two areas, however, is like the staff corridor of an airport or bus station. The atmosphere in the Grand Restaurant is stuffy and a little dead. Overall, the value for money was excellent and we will return.

We stayed in the Parkside, I hope to provide an honest insight into this section of the hotel for prospective travellers. Firstly, the hotel is stunning; located at the end of the beautiful and upmarket promenade in Karlovy Vary. The vibes are formal and we felt privileged to be staying in such a special environment. The check-in area for Parkside is in a separate area. Although very nice, it is less glamorous than Riverside and not as ornate. Our room was beautiful - we had a studio and it was large, very nicely furnished with a comfortable bed and large en-suite. We had a view of the forest/hills behind the hotel. The spa is outstanding. So relaxing with a pool, many loungers, an array of relaxing/massage baths and sauna/steam room area. It was never busy during our three night stay. The Pupp Cafe was nice and the staff friendly. The Grand Restaurant was extremely formal - be aware that other guests will look you up and down as you enter. Dress accordingly. The food here was nice and the service excellent.

Stayed in August 2025

The associated spa baths of the pool area need to be manually activated or activated more often - minor quibble

Superb location, friendly staff, fantastic facilities, excellent restaurants, cafés and bars. One of the best back massages I have ever had. One hint - if you want to take advantage of the Spa facilities, book the Riverside rooms, the Parkside rooms are further away

Stayed in August 2025

Breakfst, room seize

Stayed in August 2025