Reviews of Grandhotel Pupp 5 stars
Mirove namesti 2, Karlovy Vary, 36091, Czech Republic
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAmazing location and the facilities were awesome.
Staff could smile a little more and engage a little more.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation, breakfast, view from the balcony.
Price; pool temperature could be warmer
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIs a very nice looking traditional hotel with big rooms. The breakfast is very good. Their restaurant Steak and Bone (outside the hotel but very close) is very good for steaks. The quality of some staff was outstanding.
The Spa area is rather small and not up to the hype for sure. Parking is extra paid and should be in room rate. Although some staff were great, others are not so great at all, the reception in the Casino side of the hotel when we arrived was not great, looking like they were giving us a favor of welcoming us. The price of this hotel for Karlovy Vary is rather high and having stayed in other five-star hotel nearby I have to say I was expecting further differentiation.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room! Terrific!! Never had a better place to stay!
The never ending tingeltangel-musac, in the lift and hallways.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewAmazing everything. The breakfast is extraordinary with the dinning room. See you next year.
Should be giving everyday water not just the day you arrive. I was surprised because we pay everyday like it is a new day. It is a water. The only thing we were not aware is that the Quisisana location is across the river. So we had to go through outside to the main building.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewSmells nice, big room and gorgeous hotel.
The tubs were awkward, a little step down in tub.
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewRooms are spacious and elegant
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGrand Experience
All good
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt's a beautiful hotel with incredible rich history.
Couple of things : - spa area - - breakfast - Aries hotel in Zakopane - they can teach you thing or two about breakfast 😂 - toilet seet in our room was from cheapest plastic on Vileroy & Boch - these two don't go together....
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewSpacious, luxurious, best location
All good
Dear Ms. Birgit, Thank you for choosing to stay at the Grandhotel Pupp. We are delighted that you appreciated the spaciousness and elegance of our surroundings, as well as our exceptional location in the heart of the spa town. We trust you had a memorable experience with us and we look forward to welcoming you back in the future. Kind regards, Adéla, Reception
Dear Ms. Birgit, Thank you for choosing to stay at the Grandhotel Pupp. We are delighted that you appreciated the spaciousness and elegance of our surroundings, as well as our exceptional location in the heart of the spa town. We trust y… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewElegant, chic the hotel is simply royal with excellent staff & fantastic breakfast
Internet in my room was not functioning
Dear Mr. Noha, Thank you for choosing Grandhotel Pupp for your stay. We are pleased to hear that you enjoyed the elegant atmosphere, attentive staff, and excellent breakfast. We are sorry for the inconvenience with the internet in your room, but trust that the other aspects of your experience made your stay memorable. We look forward to welcoming you again. Kind regards, Adéla, Reception
Dear Mr. Noha, Thank you for choosing Grandhotel Pupp for your stay. We are pleased to hear that you enjoyed the elegant atmosphere, attentive staff, and excellent breakfast. We are sorry for the inconvenience with the internet in your ro… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI really wanted to enjoy my visit to Cafe Pupp, but unfortunately there were lots of wasps around which made it uncomfortable. It was hard to relax and enjoy the food and atmosphere. I hope they can find a solution because the cafe itself has potential
Dear Ms. Eva, Thank you for choosing Grandhotel Pupp and for sharing your feedback. We are sorry that the presence of wasps disturbed your comfort at Café Pupp and made it difficult to fully enjoy the atmosphere and dining experience. We trust that other aspects of your stay were pleasant and that you enjoyed them. We look forward to welcoming you back in the future to experience the improvements firsthand. Kind regards, Adéla, Reception
Dear Ms. Eva, Thank you for choosing Grandhotel Pupp and for sharing your feedback. We are sorry that the presence of wasps disturbed your comfort at Café Pupp and made it difficult to fully enjoy the atmosphere and dining experience. We … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe service, location, breakfast
Everything was great except that I didn't like that I was given the smallest room in the premier king revier view. When I asked to change i was given a bigger room but with park view. When i requested to go back to my older room, it was occupied! So I did'nt get my 100% expectation when I decised on this hotel.
Dear Ms. Hana, Thank you for choosing Grandhotel Pupp and for sharing your feedback. We are pleased to hear that you enjoyed our service, location, and breakfast. We are sorry that the river view room you originally requested was not available and that the room change did not meet all your expectations. We hope that other aspects of your stay were enjoyable and that you had a pleasant experience overall. We look forward to welcoming you again. Best regards, Adéla, Reception
Dear Ms. Hana, Thank you for choosing Grandhotel Pupp and for sharing your feedback. We are pleased to hear that you enjoyed our service, location, and breakfast. We are sorry that the river view room you originally requested was not avai… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was absolutely exceptional in a stunning dining hall, excellent choices. Staff was extremely helpful in all aspects. Location is 10/10, parking at an extra fee is also well managed.
The spa included in room rate was nothing special, quite small especially for a spa town.
Dear Ms. Martina, Thank you for choosing Grandhotel Pupp for your stay. We are delighted to hear that you enjoyed our breakfast in the stunning dining hall and appreciated the attentive service from our staff. As a historic building, we are subject to strict restrictions on new constructions, which means our spa is the largest we can offer while preserving the unique atmosphere and heritage of our property. Although located in a spa town, Grandhotel Pupp is not a spa hotel focused on medical treatments. We are sorry if the spa did not fully meet your expectations, but we hope you still had a pleasant stay with us. We look forward to welcoming you back in the future. Kind regards, Adéla, Reception
Dear Ms. Martina, Thank you for choosing Grandhotel Pupp for your stay. We are delighted to hear that you enjoyed our breakfast in the stunning dining hall and appreciated the attentive service from our staff. As a historic building, we a… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe hotel is absolutely stunning, with elegant historic architecture and beautifully decorated interiors. The spa facilities were excellent, and the breakfast was varied and delicious. The staff were professional, welcoming, and always helpful. The location is perfect for exploring Karlovy Vary, right by the river.
While the overall experience was excellent, the room could have been a little better soundproofed, as some noise was noticeable.
Dear Ms. Celine, Thank you for choosing to stay at the Grandhotel Pupp and for your kind words about our historic hotel, its elegant interiors, and the professionalism of our staff. We are delighted that you enjoyed our spa facilities and the varied breakfast. We are sorry to hear that the soundproofing in your room did not fully meet your expectations. We hope that despite this, other aspects of your stay were enjoyable and that you take wonderful memories of Karlovy Vary with you. We look forward to welcoming you back in the future. Best regards, Adéla, Reception
Dear Ms. Celine, Thank you for choosing to stay at the Grandhotel Pupp and for your kind words about our historic hotel, its elegant interiors, and the professionalism of our staff. We are delighted that you enjoyed our spa facilities and … Show more
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewFantastic, the hotel, our room, the service, the surroundings - we loved it all!
Nothing!!
Dear Mr. Harald, Thank you very much for staying at the Grandhotel Pupp. We are delighted to hear that you enjoyed every aspect of your stay—from the room and service to the beautiful surroundings. We look forward to welcoming you back soon. Best regards, Adéla, Reception
Dear Mr. Harald, Thank you very much for staying at the Grandhotel Pupp. We are delighted to hear that you enjoyed every aspect of your stay—from the room and service to the beautiful surroundings. We look forward to welcoming you back so… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEVERYTHING! There is no other way to describe it. EVERYTHING was amazing, from the service, the cleanliness, the AMAZING breakfast buffet, the spa and the room
Nothing, everything was great
Dear Mr. Nazar, Thank you for choosing to stay at the Grandhotel Pupp. We are truly delighted that your experience met your expectations in every way. It is wonderful to know that the service, comfort, and atmosphere left such a strong impression. We hope the memories of your stay will bring you back to us again. Kind regards, Adéla, Reception
Dear Mr. Nazar, Thank you for choosing to stay at the Grandhotel Pupp. We are truly delighted that your experience met your expectations in every way. It is wonderful to know that the service, comfort, and atmosphere left such a strong im… Show more