Hodnocení – Guesthouse "Malena"

Good day, Thank you for your feedback. However, I feel it’s important to respond and clarify a few points regarding your review. ALL THE PHOTOS IN OUR LISTING ARE RECENT AND ACCURATELY REFLECT THE PROPERTY. It appears you may have viewed only the first few photos of one specific room. Please note that assigning a particular room is possible only upon prior request and is always subject to availability. TOWELS WERE PROVIDED AND PLACED ON THE BEDS. We take pride in ensuring all essential amenities are ready for our guests. Suggesting otherwise is simply not accurate. THE ATTIC LOCATION OF ALL OUR ROOMS IS CLEARLY STATED ON THE MAIN PAGE OF OUR LISTING. I fully understand that stairs can be difficult for some guests, which is why I always offer help with luggage personally. I truly don’t understand why such an unfair and misleading review was posted. I kindly ask you to consider removing it, as it does not reflect the reality of your stay and may mislead future guests. Sincerely, Elena V. House Owner

Good day, Thank you for your feedback. However, I feel it’s important to respond and clarify a few points regarding your review. ALL THE PHOTOS IN OUR LISTING ARE RECENT AND ACCURATELY REFLECT THE PROPERTY. It appears you may have viewed o… Zobrazit více

Dear Madam, I'm sorry to hear that your experience did not meet your expectations. Please note that all the photos in our listing are 100% accurate and up to date. You may need to scroll through the entire gallery to see the full range of rooms and spaces. Room assignments are based on availability, and while I always try to accommodate preferences, the final assignment is made accordingly. As for the heating — there is a functioning radiator in the bedroom, which operates via an adjustable thermostat. If it wasn’t warm enough, I would have been happy to bring you an additional heater had you contacted me during your stay. I truly wish you had reached out so I could have assisted you immediately and ensured a more comfortable experience. Best regards, Elena V. House Owner

Dear Madam, I'm sorry to hear that your experience did not meet your expectations. Please note that all the photos in our listing are 100% accurate and up to date. You may need to scroll through the entire gallery to see the full range… Zobrazit více

Dobrý den, děkuji za vaši recenzi. Dovolte mi upřesnit několik informací, které mohou být užitečné i pro budoucí hosty. V popisu ubytování je skutečně uvedeno, že koupelna je sdílená a že se ubytování nachází v nejvyšším patře bez výtahu. Chápu, že si toho někdy při rezervaci nemusíte všimnout — je mi líto, pokud vám to způsobilo nepohodlí. Co se týče jazyka: snažím se pomáhat všem hostům bez ohledu na to, jakým jazykem mluví. Komunikace je vždy možná anglicky nebo pomocí překladače, pokud je to potřeba. Děkuji za návštěvu a přeji vše dobré. S pozdravem, Elena V. Majitelka ubytování

Dobrý den, děkuji za vaši recenzi. Dovolte mi upřesnit několik informací, které mohou být užitečné i pro budoucí hosty. V popisu ubytování je skutečně uvedeno, že koupelna je sdílená a že se ubytování nachází v nejvyšším patře bez výtahu.… Zobrazit více

Dear Janka, thank you for your review. I agree with you completely about the steep stairs and hill location - good fitness exercise but not comfortable with the luggage. That's why we are always ready to help you with the luggage upon the arrival and provide any other possible assistance if needed. I will be happy to see you again in my house. You are always welcomed here! Have a great day.

Dear Janka, thank you for your review. I agree with you completely about the steep stairs and hill location - good fitness exercise but not comfortable with the luggage. That's why we are always ready to help you with the luggage upon … Zobrazit více

Thank you for your review. I would like to respectfully clarify a few points for the sake of accuracy and for future guests. The information about the shared bathroom and toilet being used by three rooms is clearly stated on the main page of the guesthouse listing. This is an essential detail that every guest can — and should — review before confirming their reservation. The same goes for parking: we clearly describe two available parking options — a paid public garage just 1 minute from the house, and free street parking located around 3–4 minutes away on foot. Both options are visible in the listing, and while we do our best to accommodate specific requests, we cannot guarantee on-site private parking, as that is not something we advertise. Thank you again, and I hope you enjoyed the central location and the beauty of the city. Kind regards, ~Malena

Thank you for your review. I would like to respectfully clarify a few points for the sake of accuracy and for future guests. The information about the shared bathroom and toilet being used by three rooms is clearly stated on the main page … Zobrazit více