Opiniones del Spa Hotel Imperial 5 estrellas

Dear Roberto, many thanks for your stay in our hotel and for your kind words about the atmosphere and our treatments. We really appreciate you taking the time to share your impressions with us. We would like to inform you that the parking fee includes not only a parking space, but also a parking service that ensures the comfort of your car throughout your stay. In this way, we strive to offer our guests the highest level of service. We hope that this information will give you a better insight into our services and that you will be happy to return to us again in the future. We look forward to the next opportunity to welcome you to our hotel. Best regards, Blanka, Sales Department, Hotel Imperial

Dear Roberto, many thanks for your stay in our hotel and for your kind words about the atmosphere and our treatments. We really appreciate you taking the time to share your impressions with us. We would like to inform you that the parking f… Mostrar más

Dear Jose Manuel, many thanks for your stay in our hotel and for your feedback. We are glad you appreciated the great location of the hotel, the beautiful gardens and the free cable car access directly to the center. These benefits are truly unique and we are very pleased that you mentioned them. We would also like to comment on your comments. We apologize for the discomfort you experienced with our beds. We will definitely check into this so it doesn't happen again. Regarding the room exchange, we are really sorry that the replacement room did not meet your expectations. At the time of your visit, we had limited capacity and therefore could not offer you a larger room with the same view. We are sorry that you could not find the wellness and spa department, but we would like to point out that our signage is very well adapted and the reception is always available to help guests navigate the hotel. Regarding the possibility to use the spa&Wellness center after check-out - we understand your wish, but we would like to explain that the free use of the spa area after check-out is no longer included in the service, which is a common practice in most hotels. Many thanks also for your compliments on the breakfast, even though it was not to your taste. Our breakfast buffet is very rich and varied, including a wide selection of fresh and quality ingredients to satisfy the different tastes and preferences of our guests. We will still pass on your comments to the culinary team to ensure an even better experience. We value your opinion and hope you will visit us again and have the opportunity to try our improved service. Many thanks and we are looking forward to your next visit! Best regards, Blanka, Sales Department, Hotel Imperial

Dear Jose Manuel, many thanks for your stay in our hotel and for your feedback. We are glad you appreciated the great location of the hotel, the beautiful gardens and the free cable car access directly to the center. These benefits are trul… Mostrar más

Dear Gustavo, many thanks for your stay at the Imperial Hotel and for your feedback, which is much appreciated. We are glad you appreciate the architecture of the hotel and the great location. We are sorry to hear that your massage experience was not what you expected. We prefer to resolve problems immediately on the spot, so if something was not right, you could of course contact the hotel manager who would certainly be happy to accommodate you. We are also unhappy to hear that you were not completely satisfied with our extensive buffet offerings, as everything is always prepared with premium ingredients and fresh produce, and most other clients are very happy with our delicious delicacies. Many thanks once again for your appreciated comment. Your feedback helps us to improve our service and ensure that every visit is the best it can be. We hope you will come back to us again in the future! We look forward to seeing you again! Best regards from Karlovy Vary, Blanka, Sales Department, Hotel Imperial

Dear Gustavo, many thanks for your stay at the Imperial Hotel and for your feedback, which is much appreciated. We are glad you appreciate the architecture of the hotel and the great location. We are sorry to hear that your massage experien… Mostrar más

Dear Carlos, many thanks for your stay in our hotel and for your feedback which is very important to us. We are delighted that you enjoyed the comfortable facilities at our hotel. Yes, the pool is a swimming pool and therefore does not have thermal water. However, the procedure "mineral water bath" is offered to our clients and can be purchased at the hotel reception. Yes, our hotel is situated in a beautiful location with a unique view, yet very close to the city centre. All our guests can use the cable car and city buses coming to the hotel free of charge, so the spa town centre can be reached in no time. We are very pleased that you also liked the hotel park and the area in front of the hotel. We strive to maintain the quality of the environment so that our guests can experience luxury and comfort. We hope that you will choose our hotel again for your next stay in Karlovy Vary. We look forward to you. Best regards from Karlovy Vary, Blanka, Sales Department, Hotel Imperial

Dear Carlos, many thanks for your stay in our hotel and for your feedback which is very important to us. We are delighted that you enjoyed the comfortable facilities at our hotel. Yes, the pool is a swimming pool and therefore does not hav… Mostrar más

Dear Mr. Artak, many thanks for your stay at our hotel and for your feedback, which is very important to us. We are sorry that you experienced disappointment in our hotel and that our service did not meet your expectations. We prefer to resolve problems with our hotel manager on site so that we can resolve everything immediately to the client's maximum satisfaction. It is extremely important to us that our guests are satisfied and that similar situations do not occur in the future. Anyway, we have duly investigated the matter you have raised and as it was a change of room category and it is understandable that this has to be paid Your father arrived one night earlier than originally booked, so this also needed to be reimbursed. We do not provide free stays. The reception staff were polite and wished you a good trip, which you probably understood differently than intended. We hope you will reconsider your opinion. Best regards from Karlovy Vary, Blanka, Sales Department, Hotel Imperial

Dear Mr. Artak, many thanks for your stay at our hotel and for your feedback, which is very important to us. We are sorry that you experienced disappointment in our hotel and that our service did not meet your expectations. We prefer to res… Mostrar más