Reviews of Hotel Uno Prague 4 stars

Clean and thoughtfulness

Ventilation in toilet and bath

This was by far the worst hotel experience I’ve ever had through Booking. First of all, everyone at the hotel lies to your face. The photos on Booking show monkeys and say “free zoo,” making you believe the zoo is inside the hotel, but in reality, it’s 13 km away. They also claim there’s free parking, but even with a reservation they tell you there’s no space and send you to unsafe spots 1 km away. Unbelievable. The rooms are another huge disappointment: sagging, uncomfortable beds, tiny old bathrooms, bad smells, and no air conditioning. The hotel is so bad that they try to win you over at check-in with things like free car wash, free drinks, or market discounts, but everything “free” looks so unreliable that we didn’t use any of it. We didn’t even touch the free wine in the room and left as soon as possible. I will also report this hotel to the Prague Tourism Office, it gives a terrible image of the city for visitors. Never again.

Diversity of food choice

too slow and small elevators

Hotel staffs are very nice and kind. Great customer service. Room is clean and price is decent. Free parking. If I come to visit again, I will stay in the hotel again.

Room card takes a couple of tries to get in the room.

only the terrace outside

the room, the bar and the reception

Friendly, responsible and helpful staffs.

The mattress was not as comfortable as I have expected.

Great location – close to the metro station, just a short walk that's perfect as a warm-up before sightseeing. Quiet and peaceful neighborhood. There's a grocery store nearby. LOVE PRAGA ITS AMAZING !!!

The pillows were quite uncomfortable. Fortunately, the weather was mild during our stay, because there was no air conditioning – a significant downside on the 15th floor, especially with such large windows. There were fans provided, but I imagine that wouldn’t be enough during a heatwave. The staff was friendly, but I need to mention the tourist tax issue. I stayed at the hotel for 3 nights with my wife and our two children under the age of 15. Upon arrival, I was charged 973.96 CZK in tourist tax. Luckily, I asked for a receipt and looked up the regulations online – the maximum charge should be 50 CZK per adult per night, which means we should have paid 300 CZK in total. I still don’t know where the higher amount came from. I did receive a refund, but the whole situation left a bad impression. At checkout, I received a voucher for a future stay – a nice gesture. However, I was again charged 55 CZK per adult per night. I'm still unsure why, since all official sources state the rate is 50 CZK. My advice to other travelers: always double-check what you're being charged for – not just at hotels.

Every thing was good about this hotel specially staff. Breakfast was good and services were great. We did not have any probelm at all. Paying attention to everyone and sorting their porblems if there are any straight away.

The bathroom was very small and particularly toilet where there is no access to water to wash. Difficult for muslim families as they take water to clean after them. We had to fill bottle in advance before using toilet everytime.

good location, distance to metro 10-12 min. great breakfast. Upon arrival there were problems with the cleanliness of the room, although we had to wait, the receptionist resolved the situation very professionally.

Comfy beds, large grocery shop attached

The breakfast hall was challenging every morning. They inform you of the busier times at breakfast but even when you go outside of these times, it’s difficult to relax and enjoy it as you struggle to find a table and everyone is everywhere getting everything all the time! There was always a long long wait for lifts in the morning which is u fortunate when you can’t take the stairs with a push chair. Very hot throughout the building.

Our stay in Prague was short, but we were very satisfied with our stay at the Uno Hotel. Our expectations were met and more.

Wery friendly staff and a wonderful welcome. Excellent breakfast.

Breakfast, free parking

Everything was very, very nice. It is very clean, the staff is very friendly and helpful. The most important thing for us was that we had a parking spot and a supermarket at the hotel, and very important, it opened from 6am-12am( when you have little kid, at some point you ll need something) The hotel is in a quiet area.

Great value for money. Very nice breakfast selection included in price.

It was a really good hotel in a quiet neighborhood. Welcome drink was very thoughtful and the breakfast was truly good with a massive spread.

Nothing to complain about this hotel. Everything was good.

It was very ok, the food was good, the employees were respectful.

Everythings is fine we loved the Breakfast but , the prague pass card is a bit tricky

You should read about the prague pass card is not working as well as we tought