Staff upon arrival was not really helpful No parking possible

Nice place, good restaurant

Stayed in August 2025

1. No A/C - the room was situated to west-ish side, therefore if was very hot at the evening time. To keep the room somehow cool over the night the window must be open, which is annoying due to street and road noises.:(( 2. NO PARKING :((

Cleanliness and design of room.

Stayed in August 2025

Great place

Great place

Stayed in July 2025

-

Very comfortable new hotel in the center of Železná Ruda. Easy check-in and check-out. The hotel room was big enough for us, well equipped and clean. The bathroom was big enough and also well equipped, the bed was very comfortable. The hotel staff is very kind and helpful, they quickly helped me with a wrong reservation (my mistake) without any problems. Breakfast includes a wide selection of food and drinks. There is also a wellness and sauna (free for hotel guests), but we did not visit them. Hotel has not parking, but you can park on the street nearby. Few meters from the hotel, there is public parking. This was not a big problem for me. I can highly recommend this hotel.

Stayed in June 2025

During night we needed to open to windows to cool down the room, but it was manageable.

Nice rooms, comfy mattress, wellness, good restaurant and carrying hotel staff.

Stayed in June 2025

New and clean and fresh and comfortable. Great breakfast choices.

Stayed in June 2025

The parking was only paid across the street or free, but a bit far away. So beware of the small print when booking. It was not a deal breaker, but definitely not a pleasant surprise.

Very nice room, clean, with great balcony. The building is brand new and well kept. The breakfast is exceptional - there is everything from pastries and sausages to fresh fruit and vegetables. The most pleasant aspect of our stay was the staff - namely Erika, who is the single most exceptional employee of the hotel!

Stayed in April 2025

Had a great time at the hotel, everything was clean and the breakfast was exceptional! Just one little thing, there were no vegetarian or vegan options for dinner in the restaurant but luckily there are other restaurants nearby.

Stayed in March 2025

No parking, we have to use pay and display, or park much further away. We paid a spa fee of 6 EUR despite not using it.

Very clean and modern, lovely breakfast. One employee named Erika was fantastic with me and my son.

Stayed in February 2025

The staff are very kind and nice Exceptional breakfast The room was modernly and very tastefully furnished and equipped.

Stayed in February 2025

Short false fire alarm in the morning but no bid deal.

Brand new facility with lovely staff in the starting mode.

Stayed in October 2024

That we didn't have snow tires for the ice.

Better than we expected, easy access even though it was covered in snow. Fantastic staff and a very nice buffet breakfast at a very reasonable rate.

Stayed in December 2024

No air conditioning in the rooms. Located next to a fairly busy street, so if you need fresh air, cars, pedestrians and honking trains might wake you up. Chair in the room was not comfortable (basically no back rest, just a piece of wood). Shower drain should be emptied more often as it was clogging and flooding the bathroom. Dinner in the restaurant was bad, please go somewhere else. We waited almost an hour for two meals and they were not tasty. No hotel parking lot, you must find a place next to the train station and pay (around 4 euro per day). The Wellness area consists of one Finnish sauna and a steam room. Only 5 sunbeds were provided, too little for the amount of guests. It was a bit dark there, no nice ambient light and also no music, only a stressing sound of the ticking clock. Hotel could arrange a small table with water and cups in the wellness area, now it's just a bunch of paper cups in a plastic bag next to a bottle of water placed on a weird bench (facing sunbeds), overall a bit awkward.

The room was very clean. Bathrobes, shampoo and conditioner set and a hair dryer are provided in the room. I liked the mattress (on a harder side). Finnish sauna was amazingly hot. Fresh towels and sauna blankets were provided in the wellness area. Location in the center of the town is nice, you can reach restaurants and shops by foot. Staff was friendly and spoke either German or English. Breakfast was just OK. I actually enjoyed the choice of music in the restaurant and breakfast area, blasting rock and metal is my thing. Maybe it was just a tiny bit too loud. It is definitely something unusual.

Stayed in August 2025

We wanted to swap room for one with a balcony but was told it was not possible so that was a shame. If you want a balcony ask to stay on higer levels. Restaurant was closed on the night due to unforeseen circumstances but we managed to find a lovely place in town.

Lovely room with town view and excellent sauna facilities. Especially enjoyed the plunge bucket and water ready for us. Breakfast was excellent with very attentive waiting staff. We were given cooked breakfast and smoothies which was lovely.

Stayed in June 2025

Terrible welcome from staff on front desk, most staff were pleasant but one guy in particular clearly didn’t want to be there and was as difficult as possible at every turn. Made it unenjoyable to have to ask anything from reception when he was there.

Breakfast was reasonable and nice rooms.

Stayed in February 2025

The room was not maked up regularly despite our demands. Beds not made and glasses and mugs not cleaned. It is surprising given the quality of the hotel for other prestations.

Breakfast was very good, people are friendly, nice wellness space

Stayed in January 2025

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Stayed in July 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in June 2025

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Stayed in April 2025

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Stayed in May 2025

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Stayed in May 2025