Reviews of NYX Hotel Prague by Leonardo Hotels 4 stars
Panska 9, Prague, 11000, Czech Republic

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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewThe location was great, staff was nice
The room was very small and very expensive for what offered. There was almost no space to pass by the bed.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe entire staff were friendly, especially the reception, who were very attentive. Delicious breakfast with plenty of choice.
Dear Khatuna, Thank you for your positive review. We are delighted to hear that our staff, especially at the reception, made you feel welcome and that you enjoyed our diverse breakfast offerings. We hope to have the pleasure of welcoming you back to NYX Hotel Prague in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Khatuna, Thank you for your positive review. We are delighted to hear that our staff, especially at the reception, made you feel welcome and that you enjoyed our diverse breakfast offerings. We hope to have the pleasure of welcoming y… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was superb and i he accommodations very good
Dear Alicia, Thank you for your positive feedback. We are delighted to hear that you enjoyed the superb location and accommodations of NYX Hotel Prague. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Alicia, Thank you for your positive feedback. We are delighted to hear that you enjoyed the superb location and accommodations of NYX Hotel Prague. We hope to have the pleasure of welcoming you back in the near future. Kind regards, … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was nice
Lack of a gym, room size and low # of options for breakfast
Dear Denis, Thank you for your feedback. We are pleased to hear that you appreciated our location. We understand your concerns regarding the gym and room size. We do offer a variety of room sizes to accommodate different guest preferences. Regarding the breakfast, we strive to offer a wide variety of options and appreciate your feedback as it helps us improve our services. We hope to welcome you back to NYX Hotel Prague in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Denis, Thank you for your feedback. We are pleased to hear that you appreciated our location. We understand your concerns regarding the gym and room size. We do offer a variety of room sizes to accommodate different guest preferences. … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel is amazing and in a great location, the staff at the hotel is quality, pleasant, and accessible! The breakfast was great and varied
Nothing, it was awesome
Dear Lital, We are thrilled to read your kind review of NYX Hotel Prague. Thank you for your compliments regarding our location, staff, and breakfast variety. Your satisfaction is our greatest reward. We look forward to welcoming you back in the future for another awesome stay. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Lital, We are thrilled to read your kind review of NYX Hotel Prague. Thank you for your compliments regarding our location, staff, and breakfast variety. Your satisfaction is our greatest reward. We look forward to welcoming you back … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewIt was clean and organized. The best thing was the service. Everyone were very nice, friendly and kind
Everything was fine. Maybe a little bit more space in the room could help, as it was a bit crowded to move inside the room, with 2 big bags on the floor
Dear Yonatan, Thank you for your feedback. We are delighted to hear that you found our hotel clean, organized, and were pleased with our service. We take pride in delivering the best service to our guests. We understand your comments about the room size. We offer a variety of room sizes to cater to different guest preferences, and we apologize if the room did not meet your expectations. We hope to have the opportunity to welcome you back to NYX Hotel Prague in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Yonatan, Thank you for your feedback. We are delighted to hear that you found our hotel clean, organized, and were pleased with our service. We take pride in delivering the best service to our guests. We understand your comments abou… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location was absolutely perfect. So close to the train station, so arriving was convenient. You step outside and turn a few times and you're in the center of the city. The amenities were also very neat and useful.
Be aware that the walls seem to be thin and noise transparent.
Dear Olga, Thank you for your feedback. We're glad to hear that you found our location convenient and enjoyed the amenities we offer. We appreciate your comments about the noise and will take your observations into consideration. We hope to welcome you back to NYX Hotel Prague in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Olga, Thank you for your feedback. We're glad to hear that you found our location convenient and enjoyed the amenities we offer. We appreciate your comments about the noise and will take your observations into consideration. We hope t… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewAmazing breakfast buffet
Dear Wouter, Thank you for your feedback. We are pleased to hear that you enjoyed our breakfast buffet at NYX Hotel Prague. We look forward to welcoming you again in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Wouter, Thank you for your feedback. We are pleased to hear that you enjoyed our breakfast buffet at NYX Hotel Prague. We look forward to welcoming you again in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster… Show more
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything
It was great!
Dear Orit, Thank you for your feedback. We are delighted to hear that you had a great experience at the NYX Hotel Prague. Your satisfaction is our top priority. We look forward to welcoming you back in the near future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Orit, Thank you for your feedback. We are delighted to hear that you had a great experience at the NYX Hotel Prague. Your satisfaction is our top priority. We look forward to welcoming you back in the near future. Kind regards, Katr… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation is great
Dear Maram, Thank you for your review. We are pleased to hear that you appreciated our location. We look forward to welcoming you back to NYX Hotel Prague in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI’m not usually one to leave reviews, but here I had to. The service was amazing! I travel a lot and stay in many hotels, but I have never experienced service like I did at this hotel. At any hour and for any question, there was always someone available at the reception, with a smile and incredible attitude! Truly commendable!
Dear Daniel, Thank you for taking the time to share your wonderful feedback. We are thrilled to know that you found our service amazing and our staff always available and helpful. Your commendations are truly appreciated. We hope to have the pleasure of welcoming you back to NYX Hotel Prague in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Daniel, Thank you for taking the time to share your wonderful feedback. We are thrilled to know that you found our service amazing and our staff always available and helpful. Your commendations are truly appreciated. We hope to have th… Show more
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified review