Reviews of Mercure Ostrava Center 4 stars
Českobratrská 18/1742, Ostrava, 70200, Czech Republic
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood location, friendly staff, spacious rooms and all hotel areas.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe room was nice and spacious, and the breakfast was good.
Parking.
Dear Mr. Maciej, Thank you for your feedback! We’re glad you enjoyed your spacious room and breakfast. Regarding parking, please note that our spaces are limited due to the hotel’s central location, and we appreciate your understanding. We look forward to welcoming you again soon! Jiří Hnolík, general manager
Dear Mr. Maciej, Thank you for your feedback! We’re glad you enjoyed your spacious room and breakfast. Regarding parking, please note that our spaces are limited due to the hotel’s central location, and we appreciate your understanding. We … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWe needed warmer bedding
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewbig clean rooms, comfy beds. Breakfast offers wide range of produts. You can relax after the trip in a nice bathroom, the city center of Ostrava is not far from the hotel. Hotel parking is paid with fair price.
Dear Michal, thank you for your wonderful feedback! We’re delighted you enjoyed the spacious and clean rooms, comfortable beds and breakfast selection. We’re also glad you appreciated our convenient location and fair parking. We look forward to welcoming you back to Mercure Ostrava. Jiří Hnolík, general manager
Dear Michal, thank you for your wonderful feedback! We’re delighted you enjoyed the spacious and clean rooms, comfortable beds and breakfast selection. We’re also glad you appreciated our convenient location and fair parking. We look forwar… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location, close to the city center and Ostrava Zoo. The staff were very friendly and helpful. The room was clean and comfortable, and the parking was convenient. Would definitely recommend for a short stay in Ostrava.
-
Dear Khalid, Thank you for your wonderful feedback! We’re delighted that you enjoyed our location, friendly staff, clean and comfortable room, and convenient parking. We truly appreciate your recommendation and look forward to welcoming you again on your next visit to Ostrava! Jiří Hnolík, general manager
Dear Khalid, Thank you for your wonderful feedback! We’re delighted that you enjoyed our location, friendly staff, clean and comfortable room, and convenient parking. We truly appreciate your recommendation and look forward to welcoming you… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewPerfect location.
No heating device in shower/wc.
Dear Mr. Juozas, Thank you for your feedback! We’re glad you appreciated our perfect location. We hope to welcome you back soon for another enjoyable stay. With warmest regards, Jiří Hnolík, general manager
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewComfortable accommodation.
No late night entertainment. Few channels on TV i could understand. I wasn't given wifi password at reception.
Dear Mr. Tymowski, Thank you for your feedback. We’re glad you found your accommodation comfortable. Please note that our WiFi is open and does not require a password. Your comments are valuable and will be shared with our team to improve your experience. We hope to welcome you again soon. Jiří Hnolík, general manager
Dear Mr. Tymowski, Thank you for your feedback. We’re glad you found your accommodation comfortable. Please note that our WiFi is open and does not require a password. Your comments are valuable and will be shared with our team to improve … Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified review10 years ago a very nice hotel. Now still very clean and cool. Go for a better room, you will get an access to privilege lounge with free drinks (beer, sofa) and snacks:) very cool touch:)
All good.
Dear Mr. Arturas, Thank you for your kind feedback! We’re glad you enjoyed your stay, the cleanliness, and the Privilege Lounge access. It’s wonderful to hear that you appreciated these little touches. We look forward to welcoming you back soon! Jiří Hnolík, general manager
Dear Mr. Arturas, Thank you for your kind feedback! We’re glad you enjoyed your stay, the cleanliness, and the Privilege Lounge access. It’s wonderful to hear that you appreciated these little touches. We look forward to welcoming you back … Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewNice hotel in a good location, close to most attractions. Friendly staff, always willing to help. Breakfast was ok, with a wide range of products. The room was really quiet and clean.
The hotel needs some redecoration, the furniture should be replaced. The room design looked like in the 1990s;)
Dear Magdalena, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, quiet and clean rooms, as well as the friendliness of our team. We are glad our breakfast selection met your expectations. We appreciate your comments regarding the room design and furniture. Please be assured that we are continuously working on improvements. We hope to have the pleasure of welcoming you back, so you can enjoy an even better experience next time. Kind regards, Jiří Hnolík, general manager
Dear Magdalena, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, quiet and clean rooms, as well as the friendliness of our team. We are glad our breakfast selection met your exp… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewHigh quality level, more than one could expect. Highly recommended.
Dear Marco, Thank you so much for your wonderful feedback! We're thrilled to hear that we exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you again in the future! With warmest regards, Jiří Hnolík, general manager
Dear Marco, Thank you so much for your wonderful feedback! We're thrilled to hear that we exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you again in the future! With warmest regards,… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything OK.
Dear Kestutis, Thank you for your review. We're glad to hear that everything met your expectations. We hope to welcome you again soon and make your next stay even more enjoyable! With warmest regards, Jiří Hnolík, general manager
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewGood facility, well maintained. More than a basic standard
High rates, not full value for money, no dedicated tourist support desk, talks very less English
Dear Frank, thank you for your feedback. We're pleased to hear you appreciated the quality and upkeep of our facilities. We’re sorry to hear you felt the value did not fully meet your expectations. Our reception team is always available to assist and provide support to all our guests, including help with tourist information. Your comments are important to us, and we hope to welcome you again for an even more enjoyable stay. With warmest regards, Jiří Hnolík, general manager
Dear Frank, thank you for your feedback. We're pleased to hear you appreciated the quality and upkeep of our facilities. We’re sorry to hear you felt the value did not fully meet your expectations. Our reception team is always available… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewAll
Dear Mariya, Thank you very much for your kind feedback. We are truly pleased to hear that you had such a positive experience. It is always our goal to provide exceptional service and create memorable stays for our guests. We sincerely appreciate your support and hope to have the pleasure of welcoming you again in the near future. Warm regards, Jiří Hnolík, general manager
Dear Mariya, Thank you very much for your kind feedback. We are truly pleased to hear that you had such a positive experience. It is always our goal to provide exceptional service and create memorable stays for our guests. We sincerely appr… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewSimple clean rooms, clean bathroom, close to city center.
Kinda small and simple rooms for the price, fairly basic. Location is ok in terms of proximity to the city center, although the surrounding area is not particularly nice. Parking super limited. Compared to many other Mercure hotels I've stayed in over the years, this one was probably the most modest no-frills one.
Dear Josef, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the cleanliness of our rooms and bathrooms, as well as our proximity to the city center. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations, especially in comparison with other Mercure properties you’ve experienced. We strive to offer fair value and comfortable accommodations, and we’re always looking for ways to improve. Your comments about room size, parking, and the surrounding area have been noted and will help us identify areas for enhancement. We truly appreciate your honest input and hope to have the opportunity to welcome you again, aiming to provide a more satisfying experience. Warm regards, Jiří Hnolík, general manager
Dear Josef, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the cleanliness of our rooms and bathrooms, as well as our proximity to the city center. We’re sorry to hear that certain aspects of y… Show more
Reviewed: 12 July 2025 · Stayed in May 2025
Verified reviewNice location with very nice rooms
Nothing
Dear Charles, Thank you for your kind review! We are glad you enjoyed our location and the comfort of our rooms. It's wonderful to hear you had a pleasant stay – we hope to welcome you back to Ostrava soon! With warmest regards, Jiří Hnolík, general manager
Dear Charles, Thank you for your kind review! We are glad you enjoyed our location and the comfort of our rooms. It's wonderful to hear you had a pleasant stay – we hope to welcome you back to Ostrava soon! With warmest regards, Jiří Hn… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewVery central. Comfortable. Convenient parking. Good breakfast. You know what you get at Mercure.
Lousy pillows. Small and flat. Suitable for babies. Impacts sleep quality in a negative way.
Dear Eva, Thank you for your detailed review! We're pleased to hear you enjoyed our central location, comfortable setting, convenient parking, and breakfast. We’re sorry to hear the pillows did not meet your expectations and affected your sleep quality. For future stays, please don’t hesitate to ask at the reception — we will be happy to provide one that suits you better. We look forward to welcoming you again! With warmest regards, Jiří Hnolík, general manager
Dear Eva, Thank you for your detailed review! We're pleased to hear you enjoyed our central location, comfortable setting, convenient parking, and breakfast. We’re sorry to hear the pillows did not meet your expectations and affected yo… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified review