Reviews of Wellness Hotel Diamant 5 stars
Sokolská 1339, Hluboká nad Vltavou, 373 41, Czech Republic
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewA lovely hotel, beautiful wellness center, pleasant and helpful staff.
Dear Mrs. Tereza, thank you very much for your wonderful review of our services and staff. We are delighted to hear that you enjoyed your stay at Wellness Hotel Diamant. We would be very happy to welcome you back in the future. With warm regards, The Wellness Hotel Diamant Team
Dear Mrs. Tereza, thank you very much for your wonderful review of our services and staff. We are delighted to hear that you enjoyed your stay at Wellness Hotel Diamant. We would be very happy to welcome you back in the future. With warm… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWe had a room with balcony, the room it self is not very big but enough for 2 people. I liked that they had put chocolate in our room and that the restaurant remembered about my husband’s birthday and brought him a cake. We booked massage and that was good. Nice selection of coctails at the bar.
There was some caos during breakfast on our first morning, basic things like cheese was finished, and had to be asked for. The second morning was quite different and the waiter kept checking that nothing was missing. Food at the restaurant could be better but it was ok.
Dear Sigridur, thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your room, the birthday surprise for your husband, the massage, and our cocktail selection. We appreciate your feedback regarding breakfast and the restaurant. We are glad that the second morning was more enjoyable and that our staff could ensure everything was available. Your comments will help us continue to improve our service and dining experience. We hope to welcome you back in the future for another pleasant stay. Kind regards, Wellness Hotel Diamant Team
Dear Sigridur, thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your room, the birthday surprise for your husband, the massage, and our cocktail selection. We appreciate your feedback rega… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe hotel is in a great location close to cafes and restaurants. A bus stop is only a short walk away and the hotel is located in a pictures location. The breakfast had a nice selection of options.
During our stay, we found that the air conditioning in our room was not functioning efficiently, resulting in a stuffy and uncomfortable atmosphere. The meal options at the hotel restaurant were quite limited, which left us with few choices for dining. One evening, we decided to order room service and, after waiting for an hour without receiving our food, we contacted the kitchen. We were informed that the kitchen had closed, and the call ended abruptly, which was disappointing. Additionally, we were unable to book any wellness treatments throughout our stay, as all appointments were fully booked. Overall, these issues detracted from our experience.
Dear Petra, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We regret the issues you experienced, including the ineffective air conditioning, limited food selection, the disappointment with room service, and the fully booked wellness appointments. Please be assured that your comments have been shared with the relevant departments so we can improve in these areas. We are especially sorry that no one informed you in advance about the kitchen closing-this is not the level of service we aim to provide. On a positive note, we´re glad you appreciated the hotel´s location and breakfast selection. Should you give us another opportunity in the future, we would be happy to welcome you again and do our best to provide you with a much better experience. Best regards, Hotel Diamant Team
Dear Petra, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. We regret the issues you experienced, including the ineffective air conditioning, limited food selection, th… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNew built hotel, well constructed in modern style and most modern facilities. Has a very nice swimming pool and wellness centre section which you can use, subject to many restrictions.
There were problems when we were there, such as wellness centre is open available at certain hours, and the jacuzzi not working at all. Also there were fundamental problems with attitude of some of stuff towards guests, which I can only assume is remnant of Soviet mentality towards giving service. Staff should be better trained, specially ladies working behind the reception.
Dear Davide, Thank you for your feedback and for highlighting both the positive and areas where we can improve. We´re pleased to hear you appreciated the modern design of the hotel, as well as the pool and wellness facilities. We are sorry, however, that some aspects of your stay were disappointing. Your comments regarding the limited availability of the wellness center, the malfunctioning whirlpool, and especially the service attitude of some team members have been taken very seriously. Please rest assured that we are already working on improving staff training, particularly at the reception, to ensure a higher standard of hospitality. We value your input and truly hope you´ll give us another opportunity in the future to show you the level of service we strive to deliver. Best regards, Hotel Diamant Team
Dear Davide, Thank you for your feedback and for highlighting both the positive and areas where we can improve. We´re pleased to hear you appreciated the modern design of the hotel, as well as the pool and wellness facilities. We are sor… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe hotel was new and decorated in modern style. The breakfast was all right except with too little variety.
They only offered water bottles when we checked out. It should have been every day put into our rooms like other hotels where they replenish their amenities. There was a fire alarm. Everyone has to run out of the room, panicked. Only to find out 30 minutes later that it was false. The hotel did not even offer only just a water bottles to the guests.
Dear Mr. Nipapatra, Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused by the false fire alarm during your stay. We fully understand that such an unexpected situation can be unsettling and we sincerely regret the disruption it caused. On the other hand, we are also grateful that our fire safety system is fully functional — ensuring that, in the event of a real emergency, all our guests would be promptly alerted and kept safe. We appreciate your comments regarding room amenities and breakfast variety, and will certainly take them into consideration for future improvements. Thank you once again for your feedback, and we hope to have the opportunity to welcome you again under better circumstances. Kind regards, Wellness Hotel Diamant Team
Dear Mr. Nipapatra, Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused by the false fire alarm during your stay. We fully understand that such an unexpected situation can be unsettling a… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewMost things were great
The cleaning one of the days was way below 5 star standard with sand still on the floor and barely folded sheets. Doors were left unlocked for a half day after cleaning service.
Dear Richard, we are pleased that most aspects of your stay met your expectations. We also sincerely apologize for the issues you experienced with the cleaning service. These issues do not reflect the high standards we strive to maintain. This unpleasant matter has been discussed with the cleaning service company to ensure that similar shortcomings do not occur again - especially in terms of room cleanliness and post-cleaning safety. Thank you again for bringing this to our attention and we hope to have the opportunity to welcome you back and enjoy a flawless experience. Wellness Hotel Diamant Team
Dear Richard, we are pleased that most aspects of your stay met your expectations. We also sincerely apologize for the issues you experienced with the cleaning service. These issues do not reflect the high standards we strive to maintain.… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat location. Very good breakfast. Nice spa at additional cost
Couldn’t eat breakfast outside
Dear Ingrid, Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our location, breakfast, and spa facilities. We regret, however, that you weren’t able to enjoy breakfast outdoors. We understand how pleasant that can be and will take your comment into consideration for the future. We hope to welcome you again soon! Warm regards, Team from Wellness Hotel Diamant
Dear Ingrid, Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our location, breakfast, and spa facilities. We regret, however, that you weren’t able to enjoy breakfast outdoors. We understand how pleasa… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewHotel and service was very nice and professional.
Front desk -receptionists cannot handle properly billing in timely manner . It’s been almost one month since our stay and we still do not have credit in our account .
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewPerfect hotel for stay, very clean pool and good spa facilities.
There may be more dinner options in half-board accommodation.
Dear Atakan, Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay with us, especially our clean pool and spa facilities. Regarding your comment about the dinner options – guests on half-board can choose between two main courses each evening. If the menu doesn’t fully meet your preferences, it is also possible to order from the à la carte menu for an additional charge. We truly appreciate your feedback and hope to welcome you back again soon! Kind regards, Wellness Hotel Diamant Team
Dear Atakan, Thank you very much for your kind review. We’re delighted to hear that you enjoyed your stay with us, especially our clean pool and spa facilities. Regarding your comment about the dinner options – guests on half-board can ch… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewNicely decorated room, although very small, good quality food and kind personnel at the restaurant, they made a geste at the check out because we did not have hot water to shower the evening before ( thanks to Barbara and the elderly gentleman at the reception)
Terrible attitude of the girl at the reception at check in: after being surprised that in a wellness hotel they ask you to pay extra to access the swimming pool, and after showing her the booking page of the hotel where they reply to a client that the accès to wellness is included, she almost shouts at me saying the hotel policy has changed recently and I should not read outdated info …. We booked the half board, we got a stater and main course and they asked us to pay extra for dessert… we found out there is a technical problem with the hot water when taking the shower, had to wait until midnight and than insist to get another room in order to shower…
Dear Ana, thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and for the inconvenience you experienced with the hot water and the misunderstanding regarding the wellness access. Please allow us to sincerely apologize for the discomfort caused. We are glad, however, that you appreciated the gesture from our reception team upon departure, as well as the quality of the food and the kindness of our restaurant staff. As of May 1st, 2025, the hotel has undergone a change in management, and with it, certain policies and service structures have also been updated. We understand that some older online information may still be accessible and could cause confusion — we are doing our best to have these updated as quickly as possible. Your feedback regarding communication at the reception has been shared with our team, as it is certainly not the level of hospitality we aim to deliver. We thank you for bringing this to our attention. We hope that you will consider giving us another opportunity in the future, and that you will experience the improvements we are implementing. Best regards Lucie Jonášová Recepce
Dear Ana, thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and for the inconvenience you experienced with the hot water and the misunderstanding regarding the… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe village and the nature around, we’ve enjoyed two amazing biking days. The beds were comfy, we could’t try the Spa.
I am not used to write negative reviews but this time I can’t really accept such a poor experience. The hotel management should seriously consider to invest in some trainings to deliver something closer to an European 5* Hotel. We have booked an Half Board night, we were pushed to book a table and respect by the minute the timing, they were “complaining” with us that the restaurant was fully booked and we should arrive absolutely on time, but when we’ve arrived half of the tables were empty. Funny way to welcome a customer. Everything is “Ryanair style”, you get super basic stuff and have to pay extra for everything. Here is the list: - Spa is not included in the price, 290CZK per person for 2 hours, despite it was specifically mentioned as “included” on booking.com ( already moved with an official claim) - Extremely poor dinner, no choice at all ( I have attached the menu, one soup and pork. 5* Hotel??). - No salat buffet, 150czk extra for a miserable plate of veggies. - Poor wine list, only cheap and low quality wines - Breakfast buffet: fresh orange juice is extra for 50 CZK. I could continue, but I just end saying that our “Superior Room” was in a rather noisy position over the main street, in the bathroom there were fixes with the tape ( :D ) I would not recommend this Hotel to anyone who is looking for good food and some decent service.
Dear Alberto, thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that you left with such a negative impression. Please accept our sincerest apologies for the inconveniences you experienced. We understand how frustrating it must have been to feel misled about what was included in your booking, and we are currently investigating this issue with Booking.com to ensure all information is clear and accurate. We are also sorry to hear that the dinner and breakfast did not meet your standards. Our aim is to provide a high-quality experience, and your comments will be shared with our kitchen and restaurant teams to help us improve our offering. Regarding the spa access, menu options, and additional charges – we strive to keep our services transparent, but we clearly missed the mark in your case. Your remarks have been taken seriously and will be discussed internally. We would also like to apologize for the condition of the room and any maintenance issues you encountered. That is certainly not the standard we strive to uphold. Thank you again for your feedback – it helps us grow and improve. Best regards Lucie Jonášová Front office manager
Dear Alberto, thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that you left with such a negative impression. Please accept our sincerest apologies for the… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGreat location, nice wellness area and procedures, some of the employees were nice and helpful, especially the older gentlemen behind the desk.
Many small details - majority of the staff lacking the proper communication training, below average (hostel/motel) breakfasts - not even close to a 5* level, not very cozy restaurant equipped as a meeting room on a conference.