Reviews of Spa Hotel Felicitas 4 stars
Namesti T.G. Masaryka 1437, Poděbrady, 29001, Czech Republic
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewSwimming pool
Tv
Dear Ferhat, thank you for your review. We’re glad you enjoyed the pool and the in-room amenities. We hope you had a pleasant stay with us and we look forward to welcoming you again. Best Regards, Petra Slámová, Sales Director
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewOur room was upgraded for free! Really, we booked a double room, but upon arrival were put in what was like two bedroom apartment (just without a kitchen), with a high bathtub and so on.
Things were great overall, but I had one personal problem: For me the queen size mattress (or was it king size?) was tough I mean for sleeping :-)
Dear Jiří, thank you so much for your kind review. We are delighted to hear that you enjoyed your complimentary room up-grade and appreciated the extra space and comfort. It’s always a pleasure to surprise our guests in the best possible way. We are sorry to hear that the mattress was a bit too firm for you. We understand that everyone has different sleeping needs, and we will certainly take your feedback into consideration. We hope to have the pleasure to welcoming you back in the future. Best Regards, Petra Slámová, Sales Director
Dear Jiří, thank you so much for your kind review. We are delighted to hear that you enjoyed your complimentary room up-grade and appreciated the extra space and comfort. It’s always a pleasure to surprise our guests in the best possible wa… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewDear Guillaume, thank you so much for your kind words. We're delighted you enjoyed your stay with us in the heart of Poděbrady. We hope to welcome you back again soon. Best Regards, Petra Slámová, Sales Director
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewLocation and how clean the rooms are . The restaurant was good too and pool and spa amazing .
Particularly the arrogance and non professionalism of one of the breakfast Chef's who was at the pancake station . He was speaking to me in a rude way and waiving his hands for me to go away , just because I asked what options are there . He name was Mr Rudolf
Dear Mr. Islam, thank you for your feedback. We are glad to hear that you appreciated the hotel’s location, the cleanliness of the rooms, our restaurant, and the wellness area However, we are very sorry to hear about your unpleasant experience at the breakfast pancake station. We believe that Mr. Rudolf’s unexpected behavior may have been caused by a misunderstanding, as he may not have fully understood your questions. We appreciate your understanding and hope to welcome you back for a much better experience. We always try to do our best to meet your expectations during your next stay. Best regards, Petra Slámová Sales Director
Dear Mr. Islam, thank you for your feedback. We are glad to hear that you appreciated the hotel’s location, the cleanliness of the rooms, our restaurant, and the wellness area However, we are very sorry to hear about your unpleasant experi… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewAn easy walk from the train station and right beside the community park and restaurants!
No air conditioning in the rooms was a surprise to us. We struggled to be comfortable.
Dear Natasha, thank you for your review and feedback! We are glad you enjoyed your stay and nice location near to the train station, and directly on the colonnade. We are very sorry to hear that the lack of air conditioning impacted your comfort. Let mi inform you that our Premium Rooms are equipped by air conditioning. We truly appreciate your input and hope to have the opportunity to welcome you again. Best Regards, Petra Slámová, Sales Director
Dear Natasha, thank you for your review and feedback! We are glad you enjoyed your stay and nice location near to the train station, and directly on the colonnade. We are very sorry to hear that the lack of air conditioning impacted your c… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewLocation
The mattress is terrible - soft. In fact, the night is sleepless.
Dear Mr.Berzins, thank you for your feedback. We are very sorry to hear that the mattresses felt too soft for you. Let me inform you that we offer the option of adding toppers to the beds, which makes them firmer. Should you have any specific requests in the future, please do not hesitate to contact our reception to assist you. We hope to welcome you back again. Best Regards, Petra Slámová, Sales Director
Dear Mr.Berzins, thank you for your feedback. We are very sorry to hear that the mattresses felt too soft for you. Let me inform you that we offer the option of adding toppers to the beds, which makes them firmer. Should you have any specif… Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 23 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 October 2024 · Stayed in August 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewPool, breakfasts, location, hotel itself has good vibe. And the staff omg, keep them and cherish them, they are precious!
Very soft mattress. My back hurts after 2 nights. Unfortunately, I did not ask for the topper, which they offer, so I will be smarter next time☺️. Bathroom taps are in worse condition due to the lime scale I presume. For a superior double room on the 3rd floor and 4star Hotel, this shouldn't be allowed. Despite that I can't wait to visit again. Take this as a constructive criticism 😊😊😊
Dear Ivana, thank you very much for your review. We really appriciate your feed back that helps us to be better at our services to be more comfortable for all our guests. We are very sorry that your back hurts, next time please do not hesitate to contact us for topper as you mentioned. According to the tap watter, you are right that the water in Poděbrady is hard. We will solve the situation at the beginning of the next year by installing a central softening station. We look forward to your next visit. Best Regards, Petra Slámová, Sales Director
Dear Ivana, thank you very much for your review. We really appriciate your feed back that helps us to be better at our services to be more comfortable for all our guests. We are very sorry that your back hurts, next time please do not hesit… Show more
Reviewed: 6 July 2024 · Stayed in April 2024
Verified reviewReviewed: 29 March 2024 · Stayed in March 2024
Verified reviewComfortable bed Breakfast Pool for hotel guests
I had a rhinitis in our room, so maybe dust (I am allergic)? But I am not sure about this one, maybe i got cold.
Dear Mr.Dytrich, I would like to thank you for your review. We are very happy, that you were satisfied with our services and equipment of rooms. We hope that you are well back at your home and looking forward to your next visit. Best Regards, Petra Slámová, Sales Manager
Dear Mr.Dytrich, I would like to thank you for your review. We are very happy, that you were satisfied with our services and equipment of rooms. We hope that you are well back at your home and looking forward to your next visit. Best Regard… Show more
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewlocation is perfect. we like the breakfast and lunch. and the staff was friendly.
the pool is in a low temperture in such spa hotel
Dear Tong, than you very much for taking time to share your feedback with us. We are delighted that you were satisfied with our services. I look forward to your next visit. Best Regards, Petra Slámová, Sales Director
Reviewed: 11 March 2024 · Stayed in March 2024
Verified reviewReviewed: 16 February 2024 · Stayed in February 2024
Verified reviewReviewed: 28 January 2024 · Stayed in January 2024
Verified reviewReviewed: 7 January 2024 · Stayed in December 2023
Verified reviewThe hotel is nicely located along the Colonnade near the train station but also offers garage parking underneath. Wellness facilities are located inside the hotel itself on the first and fourth floors. The pool, saunas and carbonated baths were excellent. The masseurs and bath attendants were friendly and helpful as were the rest of the staff. The breakfast bufet was also very good.
There were only two problems I had: 1) The carpet in our room was badly (coffee? wine?) stained in several places. It needs a good cleaning or replacement. 2) While the pool and saunas are very nice, there is no jacuzzi/hot tub to relax in.
Dear Andrew, I would like to thank you for your review. It is pleasure for whole team, that you were satisfied with our services and staff. Carpets are already cleaned as well all rooms that are ready for new season. Jacuzzy is part of our pool. we look forward to your next visit. Best Regards, Petra Slámová, Sales Director
Dear Andrew, I would like to thank you for your review. It is pleasure for whole team, that you were satisfied with our services and staff. Carpets are already cleaned as well all rooms that are ready for new season. Jacuzzy is part of our … Show more
Reviewed: 21 December 2023 · Stayed in December 2023
Verified reviewAll is at high standard, perfect delicious breakfast, nice staff and the pool facilities were superb.
Reviewed: 16 December 2023 · Stayed in December 2023
Verified reviewReviewed: 23 November 2023 · Stayed in October 2023
Verified review