Reviews of Sun Palace Wellness Hotel 4 stars
Vrchlického 30, Mariánské Lázně, 35301, Czech Republic
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVery nicely renovated and rooms spot on clean and comfortable
Kinda was missing a full length mirror (but true I didn't check inside the wardrobe?). I would also expect from this kind of hotel to have at least a selection of tea/bottled water for free (which becomes normal at other locations with 4****) and a body lotion/hair conditioner. But what would bother me the most is the noise in the morning when ladies clean the rooms. If you are at the spa hotel you want to rest and not to be woken up by a noisy chatter of housekeepers.
Dear Helena, Thank you for your feedback. We are pleased that you appreciated our perfect central location as well as the beautiful and clean rooms. We have noted your comments regarding the large mirror, tea selection, bottled water, and body lotion or hair conditioner, and we will consider them for further improvement of our services. Regarding the noise during room cleaning, we sincerely apologize for any inconvenience. On the day in question, there was an unusually high number of departures, which may have caused increased activity. As a wellness hotel, our aim is to ensure that guests can relax, so we will make sure that cleaning is carried out as quietly and considerately as possible to preserve your peace. Kind regards, Igor Zemitan Director & Team Sun Palace Wellness Hotel
Dear Helena, Thank you for your feedback. We are pleased that you appreciated our perfect central location as well as the beautiful and clean rooms. We have noted your comments regarding the large mirror, tea selection, bottled water, and … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGood hotel, in the centre near the Kolonada. The food was good and staff are very nice.
They don't clean the room everyday, that was a bit strange for me, no gym.
Dear Victoria, Thank you for your review and for highlighting our central location near the Colonnade, the quality of our food, and the friendliness of our staff. Regarding room cleaning, our housekeeping team schedules daily service for all rooms; however, when a “Do Not Disturb” sign is displayed, the room is not entered. We do not operate housekeeping as a 24-hour service, so if there is anything you need, we always recommend contacting the reception, where our staff will be happy to assist you. We value your feedback and look forward to welcoming you again. Sincerely, Igor Zemitan Director & Team Sun Palace Wellness Hotel
Dear Victoria, Thank you for your review and for highlighting our central location near the Colonnade, the quality of our food, and the friendliness of our staff. Regarding room cleaning, our housekeeping team schedules daily service for … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewNot a lot
Using the word deluxe to describe our room is a massive exaggeration! There is nothing deluxe about it. The towels in our room smelled even though they were ‘clean’! The bathroom in our room was disgustingly smelly. I explained this to the receptionist and he did basically nothing. It took 2 days to get something done, and this was by asking the evening receptionist. We were offered to move room at 9 in the evening, but with a tired 10 month old baby, this wasn’t practical. We were offered a free dinner by way of compensation. It’s really good that it was free, because you shouldn’t have to pay for this type of food in a hotel which is not the cheapest. Breakfast was basic, but adequate. Realistically, we paid quite a lot of money for our first short holiday as a family and we were extremely disappointed. If I was managing the hotel, I would be disappointed to have reviews like this which could be solved quickly but weren’t due to inattentive staff.
Dear Paul, Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Immediately after your report, we carried out a full inspection of the bathroom in your room and did not detect any unpleasant smell. Nevertheless, we offered you the possibility to move to another room. Unfortunately, due to full occupancy, this could not be arranged earlier, and you informed us yourselves that you would prefer to change rooms upon returning from your walk, around 9 p.m. Later that evening, you decided not to proceed with the room change. As an alternative, we offered you a complimentary dinner, served buffet style, including a variety of options such as fresh salads, soups, hot meat and vegetarian dishes, pasta, side dishes, seasonal vegetables, assorted breads, and a selection of desserts. We stand by the quality of our services and believe that, considering the price-to-quality ratio, we provide accommodation and hospitality at a high standard. Sincerely, Igor Zemitan Director & Team Sun Palace Wellness Hotel
Dear Paul, Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Immediately after your report, we carried out a full inspection of the bathroom in your room and did not detect any unpleasant s… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewVery nice hotel and a good breakfast, highly recommend
Dear Iuliia, Thank you for your kind words! We're delighted to hear you enjoyed your stay with us and appreciated the breakfast. Your warm recommendation truly means a lot to us. We look forward to welcoming you back again soon. Kind regards, Igor Zemitan Director & Team Sun Palace Wellness Hotel
Dear Iuliia, Thank you for your kind words! We're delighted to hear you enjoyed your stay with us and appreciated the breakfast. Your warm recommendation truly means a lot to us. We look forward to welcoming you back again soon. Kin… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewHelpful and friendly people. Central location in a beautiful place. Staff was kind and accommodating.
Beds were too firm for my liking.
Dear Darryl, Thank you very much for your kind words. We are pleased that you appreciated our central location, the beauty of the surroundings, and especially the helpfulness and friendliness of our staff. It’s always rewarding to hear when our team’s efforts leave a positive impression. We regret that the beds were too firm for your personal preference. While we aim to accommodate various comfort needs, we understand that preferences for mattress firmness can vary. Please don’t hesitate to let us know during your stay — we will always do our best to make your experience as comfortable as possible. We hope to welcome you again soon! Best regards, Igor Zemitan Director & Team Sun Palace Wellness Hotel
Dear Darryl, Thank you very much for your kind words. We are pleased that you appreciated our central location, the beauty of the surroundings, and especially the helpfulness and friendliness of our staff. It’s always rewarding to hear whe… Show more
Reviewed: 27 June 2025 · Stayed in April 2025
Verified reviewI liked how the inside of the building looked. And outside as well. The breakfast was delicious.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewVery friendly and helpful staff, good breakfast, dog allowed,classy interior, beautiful bright rooms in the perfect location. We loved it very much!
Nothing
Thank you for taking the time to write a review. We greatly appreciate your comments about our staff, interior and rooms. We are delighted that you enjoyed our location and felt comfortable staying with us, even with your four-legged companion. Feedback like this motivates us to continue improving our services. We look forward to welcoming you back in the future. Jaroslav Hotel Manager
Thank you for taking the time to write a review. We greatly appreciate your comments about our staff, interior and rooms. We are delighted that you enjoyed our location and felt comfortable staying with us, even with your four-legged compa… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewWe liked the location of the hotel. Our balcony overlooked the town. The staff was great, especially the italian waiter of Sun Cafe in the hotel! Everything was clean; breakfast super!
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewLocation is the best! Staff is kind and attentive. Clean toilet and bathtub. Simple but good breakfast (good basics to start your day). Reasonable prices for cosmetic procedures and massages.
Registration is digital which is good but it takes long to type in the form. Sauna is small :(
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewAmazing staff,really clean room,good breakfast and lunch, sauna and pool exactly what need to be, great location, we had room with park view, at evenings amazing view to te Town 100%will be back next year Only one little thing wasn't cattle and tea bags in room but about this can ask staff and you will be 100%sorted
Thank you for the lovely review Natalija. We are very pleased that you were satisfied with the staff, the cleanliness of the room, the food and the wellness facilities. The view of the park and the city in the evening really has its charm - we are glad you enjoyed it. We are happy to replenish tea and coffee in your room on request, just ask the staff - we are here to make sure you don't miss anything. We look forward to welcoming you again next year. Jaroslav, Hotel Manager
Thank you for the lovely review Natalija. We are very pleased that you were satisfied with the staff, the cleanliness of the room, the food and the wellness facilities. The view of the park and the city in the evening really has its charm -… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewLocated near the colonnade ❤️ Good breakfast ☕️ Close to the center, shops and parks with springs 🌳
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThe staff at reception when we arrived were super helpful and friendly. When we raised a concern about the size of the bath in our room, the receptionist gave us the keys to 3 rooms so that we could choose the one that suited us best. Every request was no trouble for the staff who were friendly and helpful at all times. The location is superb, very central and with a great view of the park from our room. All in all we were very satisfied indeed.
The only downside was that dogs were not permitted in the breakfast area. Therefore we went out to a local cafe which was dog friendly. Having said that, our dogs were welcome at the hotel and, like their owners, were also very content with the accommodation.
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewThe style of communication lady from reception was really strange…I call that russian-service
Thank you for your feedback Dmytro. We are sorry if the style of communication at the reception did not suit you. Our hotel emphasizes friendliness and professionalism, and if there were any shortcomings in this regard, we are very sorry. All our staff strive to provide the best possible service and we welcome any specific suggestions to help us improve. If you would like to share more details, please contact us directly. Sincerely, Jaroslav, Hotel Manager
Thank you for your feedback Dmytro. We are sorry if the style of communication at the reception did not suit you. Our hotel emphasizes friendliness and professionalism, and if there were any shortcomings in this regard, we are very sorry. A… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewFabulous room and bathroom (claw foot bath!). Helpful staff, ample breakfast.
Dear Bethan, Thank you for your positive review. Our staff were thrilled to hear your kind words! We appreciate your feedback and hope to see you again soon. Best regards, Jaroslav Hotel director
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewThe room was very nicely decorated and had a beautiful view. The bed was comfortable. The breakfast room is very elegant and the breakfast has various options. Sauna and a small pool is accessible, clean and with generous opening hours.
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewInternet connection in the room was not working very well
Hello, Vincenzo, Thank you for your feedback and for taking the time to share your experience of staying at our hotel. We are very sorry to hear that the internet connection in your room was not working properly. We understand how important stable internet is, and will immediately investigate what may have caused this inconvenience to ensure a reliable connection for all our guests. Your feedback is very valuable to us and helps us to improve our service. We hope that you will give us the opportunity to welcome you back and convince you of the quality of our service. Sincerely, Jaroslav Director of Sun Palace Hotel
Hello, Vincenzo, Thank you for your feedback and for taking the time to share your experience of staying at our hotel. We are very sorry to hear that the internet connection in your room was not working properly. We understand how importa… Show more