Comentários de Hotel "Palác U Kočků" by Adrez, Palace At the Cats 3 estrelas

Dear Angela, thank you for your review. We are glad to hear that you found our staff attentive and kind — your kind words mean a lot to our team. At the same time, we regret that the condition of the carpet affected your overall impression. Please accept our sincere apologies. We are aware of this issue, and the carpets are currently under review for replacement as part of our ongoing efforts to improve the guest experience. We appreciate your honest feedback. We hope to have the opportunity to welcome you again in the future. Kind regards, Vira Valenchuk Front of House Manager

Dear Angela, thank you for your review. We are glad to hear that you found our staff attentive and kind — your kind words mean a lot to our team. At the same time, we regret that the condition of the carpet affected your overall impression.… Mostrar mais

Dear Gabriel, it really makes our day to get such great feedback. Knowing that our guests enjoyed their stay and want to return is the highest compliment we could ask for. Thank you for sharing your kind words, and we look forward to welcoming you back in the near future. Warm regards, Vira Valenchuk Front of House Manager

Dear Gabriel, it really makes our day to get such great feedback. Knowing that our guests enjoyed their stay and want to return is the highest compliment we could ask for. Thank you for sharing your kind words, and we look forward to welcom… Mostrar mais

Dear Domingues, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the friendliness of Fat Cat restaurant team - we will definitely pass it :) We are happy to see that the location of the property met your expectations. We sincerely apologize for the noise you experienced during the night. As our property is located in the city center, occasional street noise can sometimes occur, though we understand it may have affected your comfort. Additionally, we sincerely apologize if the pillows did not meet your comfort preferences. We understand the importance of a good night's sleep and will review our pillow options. Please reach us if you would decide to come back to the hotel Palác U Kočků and we will do our best to make your future stay more comfortable and enjoyable. Kind regards, Vira Valenchuk Front of House Manager

Dear Domingues, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the friendliness of Fat Cat restaurant team - we will definitely pass it :) We are happy to see that the location of the… Mostrar mais

Thank you for sharing your feedback. We’re glad you appreciated the convenient location, but we are truly sorry that your experience did not meet your expectations. We regret that the photos did not reflect the actual state of the hotel and that you found the rooms uncomfortable with torn bath linen, poor lighting, and an unsatisfactory mattress. This is not the level of quality we aim to provide, and we apologize for any inconvenience caused. We also sincerely regret the lack of regular cleaning and any challenges you faced with staff responsiveness. While we’re glad Mark was helpful, we apologize if the overall service fell short of expectations. Your feedback is invaluable, and we will work to address these issues and improve the guest experience. We hope you’ll consider giving us another chance in the future to provide a stay that better reflects the high standards we aim for. Best regards, Customer Care Team Adrez

Thank you for sharing your feedback. We’re glad you appreciated the convenient location, but we are truly sorry that your experience did not meet your expectations. We regret that the photos did not reflect the actual state of the hotel an… Mostrar mais

Dear Daniel, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our prime location near the astronomical clock and appreciated the convenience of the restaurant offering breakfast throughout the day. We sincerely apologize for the issues you encountered during your stay. Your comments regarding the lack of a lift, the noise from the beds, and the air conditioning regulations are very important to us, and we will address these concerns with our maintenance team and management to ensure a better experience for our future guests. We are also sorry to hear about your discomfort with the pillows and that our staff did not meet your expectations in terms of friendliness. We take guest service very seriously, and your feedback will help us improve in this area. We truly appreciate your input and hope you will consider staying with us again, giving us the chance to provide you with a more pleasant experience. With best regards, Customer Care Team, Adrez Living

Dear Daniel, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our prime location near the astronomical clock and appreciated the convenience of the restaurant offering breakfast throughou… Mostrar mais

Dear Keila, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our great location and found our staff to be receptive and helpful. We sincerely apologize for the inconveniences you experienced during your stay. We're sorry to hear about the heating issue and any noise you encountered from the plumbing. As for the lack of an elevator, we understand that it can be a challenge for some guests, and we appreciate your understanding in this matter, but is it clearly stated on Booking.com that this room category is accessible only by stairs. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, so we can provide you with an improved experience. With best regards, Customer Care Team, Adrez Living

Dear Keila, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our great location and found our staff to be receptive and helpful. We sincerely apologize for the inconveniences you experienced… Mostrar mais

Dear Alice,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you appreciated the spaciousness of your room, the lockers, and our prime location. We are sorry you did not feel good about our receptionists behavior. Ensuring that our guests feel welcomed and valued is our top priority, please get back with us with details. Regarding breakfast, we appreciate your input, and we’ll certainly take your comments into consideration as we review our offerings. We’re sorry to hear that the bathroom did not meet your expectations, and we understand how important these amenities are to our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. With best regards, Customer Care Team, Adrez Living

Dear Alice,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you appreciated the spaciousness of your room, the lockers, and our prime location. We are sorry you did not feel good about our reception… Mostrar mais

Dear Sara,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our location phenomenal. It’s great to know that it contributed positively to your stay. We sincerely apologize for the noise disturbances you experienced from other rooms and the issue with the air conditioners. Your comfort is our top priority, and we are currently addressing these concerns to ensure a more restful experience for our future guests. We hope to welcome you back soon, and we’re committed to providing you with an even better stay next time. With best regards, Customer Care Team, Adrez Living

Dear Sara,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our location phenomenal. It’s great to know that it contributed positively to your stay. We sincerely apologize for the noise … Mostrar mais

Dear José Manuel, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent breakfast and found our staff to be very attentive and friendly. We truly appreciate your kind words. We are sorry to hear that you did not have a positive experience with our reception staff. Your feedback is valuable to us and we will address this with our team to ensure that all guests receive a warm and friendly welcome. We apologize for any inconvenience caused by the noise from the street. We will look into repairing the windows to minimize any disturbances for our guests. Thank you once again for your review. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. With best regards, Customer Care Team, Adrez Living

Dear José Manuel, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent breakfast and found our staff to be very attentive and friendly. We truly appreciate your kind words. We… Mostrar mais

Dear Renata, Thank you for taking the time to leave your feedback. We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are truly sorry to hear that your room did not meet your expectations and that you encountered issues with cleanliness, noise, and the overall condition of the facilities. Please know that we take guest feedback very seriously and we will address these concerns with our team to ensure improvements are made. We are always looking for ways to enhance the guest experience and your comments will help us in doing so. Thank you for bringing these issues to our attention and we hope to have the opportunity to welcome you back for a more enjoyable stay. With best regards, Customer Care Team, Adrez Living

Dear Renata, Thank you for taking the time to leave your feedback. We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are truly sorry to hear that your room did not meet your expectations and that… Mostrar mais

Dear Vinicius, Thank you for your feedback. We are delighted to hear that you enjoyed our excellent location in the historic center. Your suggestion regarding an elevator is noted, however, unfortunately, this building is from the 16th century, therefore adding an elevator is not possible. Thank you for your understanding. We hope to welcome you back to our hotel again soon. With best regards, Customer Care Team, Adrez Living

Dear Vinicius, Thank you for your feedback. We are delighted to hear that you enjoyed our excellent location in the historic center. Your suggestion regarding an elevator is noted, however, unfortunately, this building is from the 16th cent… Mostrar mais

Dear Aureo, Thank you for staying with us and taking the time to leave a review. We are thrilled to hear that you enjoyed our convenient location and the quick check-in and check-out process. We apologize for any inconvenience you experienced with the refrigerator. Regarding the remote control for the AC, it is still considered a winter season now here, therefore the absence of controls for the AC. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience. Thank you again for choosing our hotel. With best regards, Customer Care Team, Adrez Living

Dear Aureo, Thank you for staying with us and taking the time to leave a review. We are thrilled to hear that you enjoyed our convenient location and the quick check-in and check-out process. We apologize for any inconvenience you experienc… Mostrar mais

Dear Joana, Thank you for taking the time to provide feedback on your recent stay with us. We are thrilled to hear that you appreciated our central location. We apologize if you found our service to be cold and assure you that this is not the standard we strive to uphold. Your comments will be shared with our team to address any areas of improvement. We hope to have the opportunity to welcome you back in the future and provide you with the warm and welcoming service. With best regards, Customer Care Team, Adrez Living

Dear Joana, Thank you for taking the time to provide feedback on your recent stay with us. We are thrilled to hear that you appreciated our central location. We apologize if you found our service to be cold and assure you that this is not t… Mostrar mais

Dear Maureen, Thank you for taking the time to share your feedback regarding your recent stay. We truly appreciate your kind words about our convenient location and comfortable accommodations. We are genuinely sorry to learn about your disappointing experience with our staff. Please be assured that this is certainly not the level of service we strive for. Should your travels bring you back to our area, we would love to welcome you again and ensure a smoother and more friendly experience. With best regards, Customer Care Team, Adrez Living

Dear Maureen, Thank you for taking the time to share your feedback regarding your recent stay. We truly appreciate your kind words about our convenient location and comfortable accommodations. We are genuinely sorry to learn about your disa… Mostrar mais