Hodnocení – Hotel Aurus by Adrez 4 hvězdiček

Dear Petr, Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed the historic charm and convenient location of our apartment. We apologize for the issues you experienced during your stay, such as the shower leak and noise from the neighboring apartment. We appreciate your feedback on the comfort of the beds and will look into ways to improve this for future guests. We hope you will consider staying with us again in the future. Thank you for choosing our historic apartment for your stay. With best regards, Customer Care Team, Adrez Living

Dear Petr, Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed the historic charm and convenient location of our apartment. We apologize for the issues you experienced during your stay, such as the showe… Zobrazit více

Dear Jana, Thank you for taking the time to share your feedback about our fabulous location. We apologize for any disappointment caused by the unsightly and stained carpet you encountered. Please be assured that we take cleanliness and guest satisfaction very seriously. We appreciate you bringing this matter to our attention, and we will take immediate steps to address it. We value your patronage and hope that you will give us another opportunity to exceed your expectations on your next visit. We look forward to welcoming you back soon. With best regards, Customer Care Team, Adrez Living

Dear Jana, Thank you for taking the time to share your feedback about our fabulous location. We apologize for any disappointment caused by the unsightly and stained carpet you encountered. Please be assured that we take cleanliness and gues… Zobrazit více

Dear Dominika, Thank you for sharing your feedback with us. We appreciate your positive comments regarding our central location, which allows guests to be close to the vibrant city center and its attractions. However, we apologize for the inconvenience you experienced with the hot water supply. Providing a comfortable and hassle-free stay for all our guests is our top priority, and we regret that the third person had difficulty taking a shower due to the hot water running out quickly. We will investigate this matter to identify the cause and make the necessary adjustments to ensure sufficient hot water availability for all occupants. Regarding the noise from outside, we understand that being in a central location can sometimes result in increased noise levels. Thank you for choosing us for your accommodation, and we hope to have the opportunity to welcome you back soon, providing you with an improved and more pleasant stay. Best regards, Kate

Dear Dominika, Thank you for sharing your feedback with us. We appreciate your positive comments regarding our central location, which allows guests to be close to the vibrant city center and its attractions. However, we apologize for the i… Zobrazit více