many local dining facilities are quite “early”, but luckily the hotel has a bar serving food which is open later than most local restaursnts

fantastic, fairy tale location, very friendly and helpful staff

Stayed in August 2025

Distance to room from reception

Location was brilliant

Stayed in August 2025

For such an expensive hotel you’d expect a comfortable mattress. Was very hard. Sheets not soft. And pillows very lumpy.

Amazing location and breakfast. Wonderful spa and gym. Very helpful employees.

Stayed in August 2025

Our stay was too short :)

Location was perfect! Staff was very friendly and accommodating.

Stayed in August 2025

Can't beat the location! And the breakfast was amazing

Stayed in August 2025

Nothing wrong at this place ❤️

The best people work at this hotel

Stayed in July 2025

Amazing location, great restaurant and spa.

Stayed in August 2025

I loved everything about this hotel.

The breakfast was amazing and the location near the castles was perfect for our family.

Stayed in July 2025

Staff were a bit hit-or-miss - not everyone was as helpful or welcoming. Room cleanliness could be better, and housekeeping didn’t collect or replace dirty plates or cutlery. The spa is missing some facilities (wet sauna, sitz baths) and really should have both an indoor and an outdoor jacuzzi. The This expensive hotel feels like it has great potential, but it’s not fully realized.

The location is absolutely prime, right by the castles and the lake. We really loved the room - comfortable and beautifully done. Breakfast was excellent. The spa is nice and relaxing, with good potential and convenient opening hours overall.

Stayed in July 2025

The level of service and the surrounding views. Laura from Front of House - outstanding level of service! Thank you Laura.

Stayed in August 2025

Creaking floor, but it was not a big issue.

We were lucky to stay in a room where we could see both Neuschwanstein and Hohenschwangau castles. Welcome message and fruits in the room were also nice.

Stayed in July 2025

The only complaint is that they had no English to stations There were 100 stations and none in English For an international hotel to have no stations in the widest spoken language is inconsiderate at the least

Luxurious. Excellent location

Stayed in July 2025

The staff were exceptional could help us enough. Location was perfect and our room was sensational. Dinner was exceptional.

Stayed in July 2025

Clean, organized, kind employees

Stayed in July 2025

The resort have every facility that you would expect from such place, and upgraded our suite to have own terrace facing the lake. Nice restaurant and breakfast, good parking area and located very close to both castles, the definite choice for visiting castles

Stayed in July 2025

The price is a bit high, but the place is unique and it can't be cheap.

The view from the room window was great - you can see the mountains. The view from the hotel restaurant windows is very beautiful: you can see both castles. The hotel terrace overlooks lake Alpsee. Large, convenient but paid parking with cards. Spacious, large room with all amenities, comfortable bed, very good terrace for two people. Fast internet, very tasty breakfast, there were two restaurants: luxurious and traditional, simpler with a very wide menu. It was very convenient to get to both castles and to the Marienbridge right from the hotel: by bike, on foot, by bus, with horses and a carriage.

Stayed in July 2025

Very crowded breakfast due to Lapp ongoing meeting and fully booked hotel

Great location, very nice rooms and overall architecture

Stayed in July 2025

The quiet areas outside were not quiet.

Amazing location with beautiful facilities. We stayed in a newer area and the rooms were spacious and modern. We used the spa areas as well which was nice and relaxing after the day out. We also took part of the half board, breakfast was a wide variety for the whole family. Dinner had great service however some of the courses were a bit challenging for our teenagers, while they still enjoyed how unique the courses were and well done!

Stayed in July 2025

1. The hotel let's itself down by the dinner options. This was our anniversary so was hoping for a romantic dinner but it only offered a set a la carte menu (1 meat and 1 vegetarian). 50 euros per person for 3 courses. There was no choice, only 1 starter, 1 main, 1 dessert. So if you don't like the set menu then the only other option you have is the bar menu which was a choice of 2 salads or 2 burgers which are very over priced (63 euros for 2 burgers and 2 drinks). Offering a menu with different choices would have been so much better. If they improve the dinner options, we would give the hotel top ratings. 2. Opening times of the pool area - the pool closes at 8pm. Would have been great if they close at 10pm. We felt like we were trying to fit a lot in before things closed. The village is a ghost town after 8pm so actually having time in the evening after dinner to use the pool would have been a lovely end to the day. 3. The bathroom has a strange window with a blind the looks into the room. Since you don't get a view of the lake from the bathroom I didn't understand why it was there. Technically it means that the person you are in the room with could open the blind and look in on you when you are using the bathroom. Found it a bit odd as it lacked privacy. 5. They do not offer double mattresses in the hotel. They push single mattresses together and add a topper and sheet to close them together. Whilst I don't like this, the room staff had managed to make this comfortable and didn't stop us from enjoying couples 'activities' 😉 6. Parking cost - parking is very convenient and across the road. But I agree with many other reviews that say the 14 euros should be included in the price. 7. Because we were up early and had a full day seeing the area, and also because there is nothing to do in the village or the hotel after 8.

We had 1 week in Munich and staying here was the last stop of our trip and it was the cherry on the cake. 1. The views from the hotel room (Apenrose) and spa area were beautiful. We would recommend a view of the lake rather than a view of the castle as it's busier on that side of the hotel. The lake side is nicer, more peaceful and romantic. The lake is a 5 minute walk away so lovely for an evening stroll. 2. The room was a good size and included a terrace. If the weather had been better we would have loved to enjoy a drink on our sunloungers to watch the sunset. The bed and pillows were very soft and comfortable. 3. The bathroom and shower were good. The previous hotels we had stayed in did not have powerful showers, this one had the best shower and nice sized bath tub - providing bath salts was a lovely touch. 4. The pool area was great, water was a good temperature and the sauna/wellness area looked right out on the lake which was a lovely surprise. 5. The friendliness of the staff was really nice and they helped us get tickets for the castle tour in advance before our stay which was very helpful. It was also our anniversary so they helped me make sure we had a room that suited our needs to make our stay special. We left wishing we had another night there. 6. Location - the hotel is at the bottom of the hill from the castle. We took a 15 min horse carriage ride up the hill (you then have a 5-10min walk up the rest of the hill) and then walked back down the hill (25 min). There is not a lot in this village, mainly some tourist shops and places to eat. So the hotel is in the middle of that with the best views of the lake. 7. Breakfast was lovely. Hot food such as bacon, eggs, omelette, pancakes and cold contenintal choices and fruits. Also had champagne on ice ready which was a good touch. Lovely view of the castle from the dining area. We really loved this hotel. We definitely see ourselves going back and next time making it a spa weekend.

Stayed in July 2025

Their in house dinner options were not overly welcoming. Breakfast was fantastic though.

Great location for Castles and lake.

Stayed in July 2025

Beautiful modern hotel

Stayed in July 2025

Everything was exclusive, the room, balcony, breakfast, swimming pool ,🥰

Stayed in July 2025

Nothing

Decor, location, breakfast

Stayed in July 2025

The room service menu items are very limited, not much choices for kids, should add some more items such as pizza and pasta etc. There is no laundry service, the hotel should provide laundry service or maybe provide a washing and drying machine somewhere for guests to self use.

A great location to go to Neuschwanstein and surrounding areas. The hotel is right next to Alpsee Lake, like 2 mins walk, you can swim in the lake, the view is very beautiful. The hotel also has a very nice and warm indoor swimming pool, perfect for family with kids to swim and play.

Stayed in July 2025